Often they render poorly utilities and are reluctant to eliminate various breakdowns of house communications. But this is their direct responsibility, spelled out in the rules approved by the government.
And if you are faced with violations of the norms and rules of service on the part of "public utilities" - this must be fought. And we will show you how. In this article, we will consider how to achieve a high-quality and well-heated supply to an apartment. hot water... After all, she has long been included in the list of necessary amenities for living.
The norm of the temperature of hot water in the apartment
Hot water is one of the most expensive items on the receipt of payment for utility bills.
- Its cost is formed from the price per unit volume of consumed water multiplied by the number of cubes spent. But this is the case when a hot water meter is installed in the dwelling.
- And when it is not there, then the fee is calculated taking into account the consumption standard, the number of registered residents and the established tariff.
According to the norms enshrined in SanPin, the temperature of hot water supplied from the tap in residential buildings at the receiving point should be kept in the range from 60 degrees Celsius to 75. Utilities do not have the right to exceed or lower this threshold. After all, we pay monthly for the provision of this service.
There are fixed norms permissible deviations from the set values. At night, which lasts from 00 to 05 hours, should not exceed five degrees. In the daytime - no more than three degrees up or down.
The State Housing Inspectorate and similar state organizations... They are obliged to respond to citizens' appeals and send inspection inspectors to the "utilities" against whom the complaint was filed.
The following video will tell you in more detail about the temperature norms of hot water in the apartment and what to do if it does not correspond to such a norm:
Now is the time to find out what to do if the hot water temperature is below normal.
What if they are not respected?
So, what do you do if the hot water is low temperature?
Well, firstly, you need to use your own, prescribed in the Constitution Russian Federation, the right to apply to government agencies. We are writing a statement about the commission of an administrative offense to the State Housing Inspectorate.
How to make a complaint
Let us analyze how to correctly draw up a complaint statement:
- in the upper right corner, write where and from whom, indicating the registration address and contact information;
- in the cap we write the word “application”, and then here is the following text “on the commission of an administrative offense under article 7.22 of the Administrative Code“ Violation of the rules for the maintenance and repair of residential buildings ”;
- then we turn to the text of the complaint itself in the form that at the address of such and such a housing department, such and such does not comply with the norms Housing Code RF indicating the main essence of the problem;
- at the end, we write an appeal to the GZI official with a request to organize a verification of this fact, issue an order to eliminate and punish the perpetrators;
- we put our signature and date.
A good sample application indicating all legal norms and acts, as well as its electronic submission form, can be found on the RosZhKH website. In addition, you can download such a statement.
Sample complaint about the low temperature of hot water in the apartment
Sample complaint about the low temperature of hot water in the apartment - 1
Sample complaint about the low temperature of hot water in the apartment - 2
Sample complaint about the low temperature of hot water in the apartment - 3
Procedure
Now we will describe step by step how to act in the event of a decrease in the temperature of hot water in your home:
- we write an application to the State Housing Inspectorate (if the application is not only from you, but also from the neighbors, then the utilities will start working much faster);
- we send it there, either in person or by registered mail;
- waiting for a response from the official. By law, he must give it no later than thirty days from the date of receipt, plus the time for shipment;
- usually the time allotted for elimination is different, but on average it is one and a half months;
- if the problem is not resolved within the agreed time, feel free to sue.
Poor quality water: what to do?
Also, as in the case of the temperature of the hot water supplied to your house, the question of its quality is spelled out in the SanPiN. It clearly states that hot water must be clean, without excess taste and unpleasant odor. Our "hard-earned" money is also withheld for this service every month. And, if the water still does not have the characteristics established by sanitary doctors, you need to complain.
So, what to do and where to go if poor-quality water comes from the tap?
- You can record the fact of supplying such a liquid to your home by calling the emergency service. The dispatcher without fail records your complaint in the call log, indicating the time, address and reason for the appeal. Then ask him to tell you registration number... If a specialist is aware of the reasons related to the deterioration of the water quality in your home, he must inform you about them.
- Within a couple of working days, an inspector from a resource-saving company and a representative of the housing department must come to you. They draw up a low-quality water act according to the standard model.
- If the engineer does not arrive on time, call an employee of the house management company and any two neighbors, draw up this document in their presence, after which all those present sign it with their signatures with a note about the absence of the inspector. Such paper is considered valid. On the basis of the act, a statement is written.
The scheme of the complaint is identical to the one discussed above about the complaint about the inadequate temperature of the hot water. You also draw up an application to officials from the State Housing Inspectorate, guided by the same regulatory legal acts and processing times. The only difference in your complaint is the reason for the appeal. You indicate it as "poor quality water" or "water of inadequate quality."
After following the entire procedure, we receive a response from the inspector and wait for the problem to be resolved. Remember, a collective complaint or hastens the resolution of the resulting decline in water quality in a positive direction.
Competently and correctly drawn up statement in electronic form look for the same email address at RosZhKH. Or you can watch and download it directly.
Sample application for low-quality water
Sample application for poor quality water - 1
Sample application for low-quality water - 2
How residents made a complaint about non-compliance with hot water quality standards apartment building, see the following video:
We require recalculation
There are rules for the payment and provision of utilities, which are regulated by the Decree of the Government of the Russian Federation. They provide a very competent and detailed coverage of all recalculations for utilities rendered poorly.
So about hot water it says that it must be delivered uninterruptedly and of the proper temperature and quality. in case of a shortage or excess (which happens much less often), the temperature is: a decrease by 0.1 percent from the base rate per unit of volume for every 3 degrees. In the case when the heating of hot water is less than 40 degrees, it is paid according to the cold tariff.
You can reduce the amount of payment for the number of days or hours when poor-quality hot water was supplied as follows:
- we divide the number of days on which hot water was poured in inadequate quality by the number of days in a month;
- the resulting amount is multiplied by the tariff rate.
The number that turned out and will be a discount for poor quality utilities.
We hope that our advice will help you protect your rights in front of the "lawlessness of public utilities". Never be afraid to do this - and you will always have all the necessary benefits of civilization in your house! After all, as it shows arbitrage practice regarding consumer claims for poor quality drinking water, make it all really possible!
Once hot water was a real luxury, today we cannot imagine life without it. According to the level of need, it can be put on a par with thirst and hunger.
In spring, the temperature of hot water can be lowered by 10 degrees. Proposal for changing the norms of sanitary and epidemiological rules (SanPiN) Rospotrebnadzor. And what standards for the temperature of cold and hot water are established today and where to go if they are not respected - read the website in the material.
Water temperature
According to the norms enshrined in SanPiN, the temperature of cold water should be below 20 degrees, and hot - from 60 to 75 degrees. In this case, slight deviations are possible.
From midnight to five in the morning, the permissible deviation is no more than five degrees. In the daytime, from 5:00 to 0:00, the deviation should not exceed three degrees.
The current sanitary and epidemiological rules and regulations oblige to heat tap water to cleanse it of viruses that multiply at temperatures below 60 degrees. For example, these are microorganisms that cause Legionnaires' disease.
This bacterium is very dangerous and can grow in heating, air conditioning and humidification systems. A viral disease occurs with severe fever, intoxication, lung damage, central nervous system, digestive organs, the development of multiple organ failure syndrome is possible.
At the same time, if water is supplied over 55 degrees, you can burn yourself. Therefore, the use of hot water is recommended while turning on cold water.
Where to go
It is important to know that residents pay for water monthly about half of the total amount of utility bills in the line "Payments for maintenance and repairs". And if the water temperature is less than 60 degrees, you should pay for hot water at the price of cold water. Therefore, you need to monitor the temperature of the water, and in which case, immediately contact the authorities responsible for this.
Compliance temperature standards water is monitored by the State Housing Inspection and other government agencies. They force the housing office to put everything in order. For violation of the standards for the provision of utilities, a fine of up to 10 thousand rubles is threatened.
Every citizen has the right to apply to government agencies in order to take temperature measurements at home. On average, utilities are given 45 days to eliminate violations. And in order to speed up the result, relatives and friends can also send an application, since the more applications of the same type, the faster the utilities will start working.
You need to contact the manager of the management company or housing and communal services. If failures occurred due to an accident, the dispatcher is obliged to inform about this and name the estimated time for eliminating the failure.
If there are no prerequisites for lowering the temperature, the dispatcher is obliged to fix the application for further consideration. In this case, the consumer must mark himself the application number, the time of contact and the name of the service employee.
The measurement of water is carried out as follows: first, a special glass is placed under a stream of hot water. Then a thermometer must be placed in it with the liquid already collected. After a certain time, it is necessary to take readings from the thermometer.
Upon the measurement, an act is drawn up, and if non-compliance with the standards is recorded, then the consumer has the right to submit for recalculation of payment at a reduced tariff.
The hot water temperature depends on both the type of water supply system and the time of day. At night, a temperature drop of 2 degrees lower is permissible than during the day.
Temperature standards
The standards for all indicators in the apartment must comply with SanPiN ( sanitary regulations and norms) and GOST. SanPiN prescriptions for hot water in 2017 have not changed. These norms were adopted for reasons of expediency, since too cold or hot water can harm human health. Citizens pay not only for the delivery of water, but also for the conveniences associated with a certain temperature.
The water temperature directly depends on the type of water supply. Simply - cold and hot water should be of their own, a certain temperature. The hot water temperature should be 60-75 degrees (not higher than 60 ° C and not lower than 75 degrees). This temperature is required for all draw-off points.
In a closed system, the water temperature should be 50 degrees (this is the minimum), in an open system - 60 o C.
The following deviations are allowed by the rules for the provision of utilities:
- a decrease of 5 degrees during the night period (from 0 to 5.00 in the morning);
- lowering the temperature during the day by 3 о С (from 5.00 to 0.00).
Such rules are established for the sake of human safety. More hot water than according to the standard, you can burn yourself with varying degrees severity. Elevated temperatures are especially dangerous for young children, who can turn on the tap, but do not immediately figure out how to dodge or block the flow of water.
But this is not the only reason why the temperature of hot water should not exceed 75 degrees. The fact is that the overwhelming majority of the water supply modern apartments consists of plastic. And, of course, the increased temperature negatively affects all plastic parts.
A temperature rise of up to 76% is considered a violation. Just as it goes down to 56 degrees during the day or up to 54% at night.
How to measure the temperature yourself
If it seemed to a citizen that the temperature of the hot water in the tap is much hotter than usual, then it should be measured according to all the rules. It is possible to present the requirements of the service organization only when measuring according to all the rules with a minimum permissible error. The thermometer must be in good working order and contain a 100 degree scale.
The algorithm of actions should be as follows:
- Open the hot water tap, while cold water should be closed. The water should be drained within 3 minutes. Stagnant water is usually slightly lower, so it should drain.
- Place a container under the stream of water, preferably with a volume of at least a liter.
- Without moving the container, take a measurement directly under the stream of water. It is desirable that the sensing element is located in the center of the water tank. In order for the experiment to be clean, you do not need to rearrange the container, let the water overflow.
- When the numbers on the thermometer are fixed, remember the result.
If the temperature does not correspond to SanPiN, then you need to complain to the housing and communal services. It is best to first call the control room to find out what caused the promotion. It is possible that you do not have to write a statement, since the temperature change can be explained by preventive work or repairs on the highway. In this case, the dispatcher must inform at what time the temperature is normalized.
If good reason no, you should write a statement asking you to fix the problem. The application must be written in 2 copies, on one of which ask the secretary to put a mark. The second copy of the application is a guarantee that the secretary will refer your complaint for consideration.
In the video about checking the temperature of hot water
In the event of a routine inspection, the water supply can be suspended for no more than 4 hours. It is during this time that the temperature of the water in the tap may change. After a while, she will recover.
What should be the temperature of the hot water at the tap? Standards, the largest and smallest value as well as the permissible deviations are spelled out in SanPiN 2.1.4.2496-09. In this article, we will tell you where to file a complaint if the water temperature is below normal.
Resource supplying organizations are obliged to comply with the rules for providing the population with utilities. In the case of hot water, they relate to its pressure, composition and temperature. Responsible organizations are familiar with these criteria. Citizens are not always aware of them, although they also need it to assert their rights.
What should be the temperature norm?
The norm of hot water temperature in MKD is determined in clause 2.4 of SanPiN 2.1.4.2496-09. This range is + 60… + 75 ° C and remains unchanged for many years. It does not require changes, since it is based on the characteristics of human physiology and accompanying microflora.
The lower threshold of + 60 ° C is determined, first of all, by the survival rate of some pathogens of dangerous infectious diseases. For example, this includes bacteria that cause legionellosis. They multiply well in a warm environment, and die when the temperature rises. To completely disinfect hot water from the tap, you need to heat it up to + 70 ... + 80 ° C.
If the temperature drops to + 40 ° C, then the most favorable conditions for the reproduction of microorganisms dangerous to humans. This is easily explained. The temperature of + 40 ° C is very close to the natural temperature of the human body and all fluids circulating in it.
Heating above + 60 ° C is set for water in open systems. This is where the water pipes laid in multi-storey buildings... However, there are also closed water supply systems, for example, which do not go beyond individual buildings. They have a significantly reduced risk of microorganism ingress, therefore, the minimum water temperature threshold is + 50 ° C.
The upper value of the hot water temperature in the tap according to the standard (+ 75 ° C) was selected for safety reasons. With its further increase, the risk of burns increases significantly. Children, senior citizens and people with disabilities are thus insured against dangerous injuries at home.
The norms prescribed in SanPiN are supplemented by government decree No. 354. It indicates the deviations that are allowed for the hot water temperature:
- from midnight to 5 o'clock in the morning they are 5 ° C;
- the rest of the time (it is considered daytime) - no more than 3 ° C.
If the temperature of hot water in an apartment building is not observed, then the tenants have the right to recalculate the payment for this service. Every three degrees of deflection will reduce pay by 0.1 percent for one hour of non-compliance.
When the temperature of hot water drops to + 40 ° C or less, it is paid at the prices of cold water supply. Such a recalculation is done on the basis of an act confirming the officially carried out measurements.
Existing standards and amendments to them allow you to calculate the minimum permissible temperature hot water. In the daytime it is + 57 ° C, at night - + 55 ° C.
Temperature measurement methods
If there is a suspicion of a mismatch in the temperature of the hot water in the tap existing regulations, then you need to make its measurements. Residents are better off doing this on their own first. So they can be convinced of the validity of the accusations to the side resource supplying organization... After that, you can safely send a request for measurement by specialists with the preparation of an official act.
For self-measurement you will need a medium-sized container and a household thermometer that can measure the temperature, at least up to + 100 ° C. Further actions will be described in steps. The procedure takes only a few minutes, so for persuasiveness, you can make a photo or video recording.
1. The tap opens and water flows freely into the drain for 2-3 minutes. This is enough to drain the water stagnant in the internal pipes, which has already cooled down a little.
2. The container is placed under the stream and is positioned so that water can flow freely over its edges. Pour water into a saucepan, take it to the table and you cannot immerse the thermometer there. While all these manipulations are being performed, the liquid in the container gradually cools down, and the measurements turn out to be unreliable.
3. The thermometer is lowered into the water in the central part of the tank. At the edges, the water, again, has time to cool down a little.
4. When the column on the thermometer stops rising, you can record the results. If they differ from the values established in the standards, then you should contact the managing organization.
Reasons for lowering the temperature of hot water
Despite the existence of norms for the temperature of hot water, in some cases it can decrease, and this is not considered a violation, although the residents of an apartment building experience inconvenience. This usually happens when:
- accidents occur on equipment that heats water and on the networks through which it is transported;
- the resource supplying organization carries out the planned preventive maintenance or repair.
To protect the rights of the population to high-quality provision of communal resources, the deadlines for disconnecting hot water supply have been established:
- up to 4 hours in a row;
- up to 8 hours in total within a month;
- up to 1 day in an emergency.
Where to file a complaint
If the temperature of hot water in the tap actually differs from that set by the standard, then you need to call the representatives of the managing or resource supplying organization and find out the reasons. It is possible that work is already underway and the problems will soon be fixed.
If the violation is not repeated for the first time and is persistent, then defending your rights should be approached with the utmost seriousness. First of all, a complaint is written. It must be a competent and well-reasoned document, from which responsible organization won't be able to brush it off.
At the top of the sheet, the name of the organization to which the complaint is sent is indicated. The addressee can also be a specific person in charge. After that, the applicant indicates information about himself: full name, address and apartment number in which the violation is recorded, telephone numbers for communication.
1. Title. It should be something like this: "Statement of violation of the standards for the provision of public services to the population." The title is required to be clear and written in a language that officials understand.
2. Description of the essence of the problem. Here, 1-2 sentences are enough, without sharp and emotional turns, as well as without unnecessary information. Without fail, it is said about the measurement carried out, and information from the drawn up act is provided:
- temperature readings;
- information about the specialist who carried out the measurements;
- date of measurement.
3. Requirements. Even if it seems logically clear what a citizen wants to receive in case of violation of the norms of hot water temperature in an apartment building, this information should be prescribed. Otherwise, the actions of the responsible persons and organizations can be protracted, minimal and incomplete. The following requirements are usually indicated:
- eliminate the causes of interruptions in hot water;
- recalculate;
- inform the applicant about the work performed.
Other items can be added. Each of them, the recipient will have to consider and implement, or, if it is impossible to fulfill, justify it.
4. Date of writing the complaint and signature of the person submitting it.
The complaint is made in two copies. First of all, it must be attributed to the Criminal Code or Homeowners' Association, even if they had previously ignored signals about poor service. To go further, you need a refusal to solve the problem or accept the complaint. If the citizen is convinced that the governing body is ignoring him, then he can go:
- to the State Housing Inspection;
- to Rospotrebnadzor;
- to the local administration;
- to the prosecutor's office.
In most cases, the intervention of housing inspectors or prosecutors is sufficient. They actively defend consumer rights. Upon confirmation of violations, the organization is usually fined, and also undertakes to eliminate the problems and recalculate. The execution of this order is monitored by the representatives of the regulatory authorities who issued them.
In the most difficult cases, a citizen has to independently go to court and seek support in the local media. This happens when the same employees of the State Housing Inspection and the Prosecutor's Office do not perform their duties thoroughly enough.
All residents of apartment buildings are well aware that the temperature of hot water in the tap, according to the standard, must be ... hot. If you ask several people in a row, hardly anyone will be able to immediately clearly explain what the values are. permissible parameters how they are measured, and who should keep track of all of this. Such ignorance of tenants is often used by unscrupulous representatives of management companies, who send astronomical invoices for services that no one dreamed of. If the water temperature clearly does not correspond to the standards, it is necessary to take some measures, contact the appropriate authorities. There is also little clarity on this issue. Well, let's figure it out.
Why is it important to observe the temperature regime
First of all, compliance with the temperature regime of hot water supply is prescribed by the requirements of GOST, the norms of SanPiN and SNiP. In addition, the provision of hot water supply is a service paid in accordance with the current tariffs and requiring compliance with the terms of the contract between the consumer and the supplier. There are also more specific reasons for strictly observing temperature regime DHW:
- Lowering the water temperature below the minimum set threshold can provoke the growth or outbreak of infectious diseases, while if the set temperatures are observed, pathogenic bacteria die.
- Excessively hot water can cause burns.
- Most modern apartments are equipped plastic pipelines or other plumbing elements. Excessively heated water can destroy them, melt or cause deformation.
Utilities in our country often violate the standards for hot water temperature
Finally, we should not forget about the most important thing - the convenience and comfort of consumers, because hot water is supplied only for them. It should be borne in mind that in the overwhelming majority of cases, people complain about too cold water.
It is important! Complaints about excessively hot water are much less common, since the conditions for creating similar situations much smaller and much easier to fix. Basically, people are outraged by the need to pay for hot water, but actually not be able to use it.
In order to understand the difference in the reaction of human skin to contact with water of different temperatures, we will draw up a small table.
Hot water temperature standard in an apartment building
So, the temperature of hot water in an apartment building is not someone's whim or opportunity, but a strictly standardized indicator that must be observed. It is necessary to clarify that the temperature requirements are duplicated in SNiP, SanPiN and GOST, although they do not differ from each other. This situation arose due to the need to coordinate technical, sanitary and general standards, to bring them into full compliance, excluding the possibility of discrepancies and abuse. Otherwise, confusion could arise when doctors nod at technicians, technicians at GOSTs, and so on endlessly. The value of the standards has been worked out by many years of practice, the operating equipment is configured for it, it allows you to get the most comfortable mode of hot water supply.
SanPiN, SNIP and GOST standards
The hot water temperature, measured in a regular way at the point of analysis, should be in the range from 60 ° to 75 °. Wherein:
- Not lower than 60 ° - in open water supply systems;
- Not lower than 50 ° - in closed water supply systems;
- Not higher than 75 ° - in any case.
More low temperature(from 50 °) is allowed for closed systems and refers to heating. The analysis of water for domestic needs is not performed from them, so there is no point in considering them.
You can measure the water temperature yourself
These standards have been in effect for a long time and have been worked out by many years of practice. Any serious deviation from the set values means serious changes in the technology of hot water supply, the presence of any irregularities or omissions. At the same time, there are allowed deviations from the specified values due to the lack of water withdrawal at night. Hot water tends to cool down. Being long time in pipelines without movement, it loses thermal energy... The values by which the temperature can be reduced due to the natural loss of heat are also clearly defined by the current regulations.
Parameter tolerance
In 2011, the Government of the Russian Federation issued Decree No. 354 "On the provision of utilities to owners and users of residential premises in apartment buildings and residential buildings ”. It clearly indicates all the parameters and conditions for supplying both hot and cold water. Among others, the permissible deviations of the water temperature at the points of parsing are indicated:
- At night from 00 to 05 hours - no more than 5 °;
- In the daytime from 05:00 to 00:00 - no more than 3 °.
It is also indicated there that at a hot water temperature below 40 ° the calculation should be made as for cold water. This Ordinance is a very useful document that allows homeowners to assert their rights in court or other instances.
Residents of apartment buildings must know the normative indicators and be able to defend their rights
You must have a copy of this document in order to justify your claims to the representatives of the service provider at the right time. There is also indicated the maximum period during which the absence of hot water is allowed - in total no more than 8 hours per month or 4 hours at a time. An exception is made in the event of a dead-end line failure, for such situations a maximum limit of 24 hours is set.
Minimum temperature
Taking into account the permissible deviations, the smallest hot water temperature at the draw-off points can be:
- At night (from 00 to 05) - 55 °;
- In the daytime (from 05 to 00) - 57 °.
Any consumer knows that hot water cools down a lot at night. Immediately after opening the tap, its temperature is obviously lower than the standard values. In this regard, there is also a rule according to which water should gain the required parameters when passed for 3 minutes (no more). If this does not happen, there is a violation of the rules for supplying hot water.
The reasons for the decrease in temperature
The main reason for the drop in temperature is the usual loss of thermal energy when the water is stationary in the pipelines. At night, the water intake stops almost completely, which causes a noticeable cooling of hot water, when it is required to pass it for some time, waiting for the temperature to rise. Most users treat this with understanding, although if they wait too long, natural questions arise - all the time, while cold water runs from the hot tap, the meter regularly reels the amount of payment for the consumed resources.
Even if the water is below the prescribed temperature, you have to pay as if it were hot.
In addition to this natural cause, others are possible:
- Circulation pipelines gradually become clogged with salts, sludge and deposits, which significantly reduces them throughput and changes the water supply regime.
- The condition of valves and valves often requires urgent intervention.
In the overwhelming majority of cases, the culprit for such situations are operating organizations using the labor of unskilled or negligent workers who abuse or deliberately limit the supply of hot water and cold water in relation to the standard parameters. If the user is convinced that his rights are being violated by the operating (managing) organization, he must file a complaint with the appropriate supervisory organizations. In practice, it has been found that the most effective is the appeal to the housing inspection. Often, one mention of it is enough for the utilities to regain their former vigor and begin to eliminate comments that they had not previously responded to.
Rules for measuring the temperature of hot water
Before making an official request to the management company, you should measure the temperature of the water yourself. This is necessary at least in order to convince yourself of your correctness and to have specific figures on hand, on the basis of which any claims can be stated. It should be borne in mind that these data are only needed to be confident in their own correctness, to confirm the correctness of their own assumptions. They cannot be used as an official document confirming the fact of violations.
It is important! To obtain a full-fledged document, it is necessary to make measurements in the prescribed manner, in the presence and direct participation of representatives of the managing organization.
Procedure:
- The temperature is measured.
- An act is drawn up, which reflects the measurement results.
- The act is signed (or not) by representatives of the management company and the owner of the property (recipient of services).
The temperature measurement procedure must be carried out according to certain rules. There is such a document - Methodical instructions MUK 4.3.2900-11 "Measurement of hot water temperature in centralized hot water supply systems". It clearly defines the course of the event. In particular, the approximate pressure of the jet when taking a sample is indicated - not less than 2 l / min. It is not uncommon for utility engineers to turn the taps to their maximum, claiming that "at least" means "as much as possible." Formally, they are right, but during normal household use, no one opens the water so that the spray flew in all directions.
It is important! In addition, it is necessary to remember the pre-draining time. V this issue one should be guided by Government Decree No. 354, which clearly indicates the time - 3 minutes.
The representative of the management company can begin to refer to the same Methodical Instructions MUK 4.3.2900-11, which says about holding until a stable temperature is established for up to 10 minutes. The situation is controversial, but not a stalemate. The fact is that the Decree of the Government has much more weight than the departmental rules, therefore, in this case, any court will be on the side of the user.
Based on the measurement results, an act is drawn up.
Report on the results of checking the temperature of hot water
Often they make up ordinary paper by hand, on which they put all the necessary signatures and seals. They are also valid, although the level of organization of work in such management companies is immediately visible, which may indirectly affect the court's decision. It should be borne in mind that if the employees of the management company violate the rules for measuring temperature, or try to somehow manipulate the results, the user has the right to refuse to sign such an act. In such cases, it has no legal force and is not recognized by the court.
What to do if the hot water is low temperature
As a rule, the first thing people do is contact their management company. This is quite reasonable: hot water supply is their economy, and it is up to them to decide the issue. Most often this happens - clogged risers, failed valves and other malfunctions are found. However, sadder stories also happen when you have to act more formally. First of all, you need to understand what results you need to achieve. Usually this:
- Correcting the situation with the water supply;
- Recalculation of fees for the entire time during which the service was received inappropriately.
To do this, follow these steps:
- Submit a formal complaint to the management company about the inadequate hot water temperature.
- Wait for the visit of engineers, measure the temperature in the prescribed manner.
- Draw up an act based on the measurement results.
The received act (copy) is already an official document confirming the fact of violations and giving grounds for contacting the supervisory authorities.
How to write a complaint to the management company
A written claim is made to the name of the head of the management company, which indicates the essence of the problem.
Form of a claim to the management company
As you can see from the text of the form, the user must first measure the temperature of the water. This will not be considered a proven fact, but will make the claim more substantiated. After receiving such a statement, the head of the Criminal Code is obliged to respond to the user within 3 days and give him information about further intentions. The date and time of the inspection are usually assigned.
Where to go
Having in hand the act of checking the temperature, you can contact more influential authorities:
- The prosecutor's office;
- State Housing Inspection.
Practice shows that the most influential and effective option there will be an appeal to the Housing Inspectorate, and here's why: the court and the prosecutor's office necessarily react, but as the previously raised issues are resolved. That is, it may take many months until the matter comes to the consideration of the received complaint. All this time, the situation with the supply of hot water will remain unchanged. In addition, the specificity of these organizations is such that punishment of the guilty is at the forefront. This means that even if a positive result is obtained, it is quite possible to remain with an unsatisfactory hot water supply.
Contacting the Housing Inspectorate brings much better results. The application is drawn up in free form and submitted to the organization in physical form(not electronic). According to the law, the application will be considered within 30 days from the date of submission, after which the applicant will receive a written response stating the list measures taken... In addition, often the very intention of the user to contact the Housing Inspectorate affects public utilities much more effectively than all threats of judicial or prosecutorial sanctions.
It is important! Here is a specialized supervisory organization that has a lot of leverage over the management company, up to and including suspension of activities. It is much easier for them to resolve the issue peacefully than to contact the powerful representatives of the State Housing Inspectorate.
Recalculation of DHW payment
According to the current rules, when the temperature drops by every 3 °, the payment is reduced by 0.1% per hour. That is, if the temperature at the sampling point is 51 °, then, taking into account the permissible deviations, in 3 days, 14.4% of the payment amount will "run up". If the temperature of hot water is below 40 °, you have to pay for it as if it were cold. Wherein Management Company the recalculation itself will not be done. It is necessary to collect all the documents confirming the fact that the service was not received in the proper volume and go to court with them.
It is important! If it is not possible to prove the non-conformity of the water quality regulatory requirements, recalculation will be refused. Therefore, it is important to document all detected deviations at once, otherwise it is later to prove the existence of the problem. backdating it will be very difficult.
Video: how they steal in our hot water
Hot water temperature is one of the most "painful" issues. Many management companies save on heating, this is especially noticeable in regions with high prices for electricity. However, the problems of the Criminal Code should not fall on the shoulders of the residents of apartment buildings. They pay for utilities and should not receive less of them in any form. In addition, an extremely low water temperature can cause the spread of pathogenic bacteria, an example of which happened not so long ago in one of the regions of the country. The mismatch of the hot water supply parameters led to an outbreak of infection that killed 5 people. If the temperature of the hot water was correct, the bacteria would die within a few minutes. Given the severity of the consequences, it is necessary to treat compliance with the norms and requirements of SanPiN in the most stringent way and respond to any deficiencies found immediately.