Modern people have long been accustomed to the benefits of civilization, no one will sit without light or water in their homes. It often happens that the water apartment buildings disabled by different reasons, but for which one it is not clear. When this happens, many people's mood worsens, and there are also stresses, nervous breakdowns, because water is the most necessary natural resource.
In order not to be ignorant, it is better to try to find out quick reason for which there is no tap hot water. This begs the question, where to call to find out the reason for the lack of hot water supply?
Action plan
Accept in a panic right decisions unlikely to succeed, so first you need to calm down. After that it is advisable to contact homeowners association(HOA) or with a company that services the house. The chairman of the HOA will be able to provide more detailed information, perhaps he has information about the shutdown of the water and he will tell you where to call.
The second option is a receipt for payment, where contact numbers should be indicated where you can call. Another option is an emergency dispatch service, information about which may be available from neighbors either at the entrance to the entrance of the house or inside the entrance.
Scheduled or emergency work
Pipelines with hot water constantly experiencing heavy loads, so heating network forced to carry out planning and technical work. They are usually carried out before heating season and upon its completion. They usually warn about such work in advance, an announcement should be hung at the entrances of houses, which indicates the schedule for water cuts and the reason why it is not there.
If the hot water supply is turned off suddenly, then perhaps due to an accident. In this case you can call the emergency service, give your detailed address and personal details.
The dispatcher is also obliged to introduce himself and report the reason for the shutdown if work is underway to eliminate the accident. He must also report the cause of the accident and when it is planned to complete the work, when the hot water supply will resume in the apartments at this address.
If the dispatcher cannot give accurate information, there is no answer to question asked, then you can call the Housing Inspectorate or the water utility.
Failures in the supply of hot water
Often, residents of apartment buildings are faced with such a problem as turning off hot water at night. Also, often not hot, but warm water enters pipes with hot water supply, but you have to pay for it as for hot water.
State regulations stipulate that hot water should have a temperature of 65-75 ° C, but most often it is much lower. In this case you need to contact the housing and communal services and draw up an act of violation state standards. After drawing up the act, the organization sends a special commission, which records accurate measurements of the temperature of hot water and draws up an act. The reason for the low supply temperature to the taps must then be established.
This may be an emergency or a poor-quality level of service for the residents of the house. In any case, after drawing up the act, the tenant who filed the complaint must recalculate the payment for utility bills, because hot water costs a lot of money.
If it is a technical problem, then the managing organization should send a technician who should look into the cause on site. The specialist is obliged to inspect all communications and make appropriate measurements of the temperature of hot water. It is checked with a special water thermometer right from the tap in the bathroom or in the kitchen.
Water with a temperature of + 50-70 ° C will be considered normal. If it does not meet the standards, then an act is drawn up in two copies, one copy of which remains with the owners of the apartment. The elimination of malfunctions should take time - a maximum of 1 week.
Telephone numbers for emergency utilities
Most Big City- Moscow. And in the event of a shutdown of hot water in the capital, you should contact the MIPC company.
These phone numbers must be added to the list of important ones and, if necessary, know where to call due to the lack of a hot and cold water as well as heating.
Information about the services that are responsible for the operation of the hot water supply system, emergency and preventive maintenance, as well as their telephone numbers, will help in a critical situation. In addition, you can call back on this issue:
- neighbors;
- acquaintances;
- friends.
Perhaps they have already managed to find out the reason or they know where to call.
It must be remembered that all utilities are required to provide quality services to their customers, after all, it is the residents of the houses who pay for the services provided in full. From these payments, salaries are accrued to public utilities workers, so you need to ask them absolutely confidently, having all the rights to it.
The lack of water in the apartment causes a lot of inconvenience. When hot water is turned off in winter, this of course significantly affects comfort, but cold water can still be heated. The lack of cold water is also troublesome, although it happens much less often, again, the water can be cooled. But the lack of both cold and hot water is already causing serious difficulties, especially if there are small children in the apartment.
Difficulties due to the lack of water are not only the inability to wash, boil water or cook food, but also the inability to use the toilet, which, if there is no water for a long time, can lead to serious problems.
So, in the event of a water outage, you need to call the management company, the housing and maintenance service. For example, in one of the apartments in the house a pipe burst, and there is a leak. Accordingly, other apartments that are under the one in which the accident occurred are flooded. So the water in the house was turned off. And since there is no one in the emergency apartment and there is no way to get there to eliminate the leak, then in the housing and communal services, for example, they say that until the residents of the emergency apartment appear, the water in the house will not be turned on. But after all, the tenants may have gone on vacation for a week, or even two. What about the rest of the residents to wait for their return and all this time to live without water. Of course not. In such cases, it is necessary to call the emergency service on the hotline in order to take prompt measures to eliminate the situation.
If problems with shutting off water occur frequently and water enters the apartments irregularly, then this is a gross violation of living conditions. First you need to contact the management company or the HOA, depending on what form of management is in your concrete house. It is better to make an appeal in writing and preferably if you are not the only tenant complaining about problems with water. A collective complaint is always more effective.
If the situation does not change, then it is necessary to complain to the state housing inspection. There it is necessary to draw up a complaint in writing and preferably collectively. The complaint must be filed in two copies. One copy is handed over to the office of the organization, and the second is stamped confirming the acceptance and registration of the complaint, indicating the date and number.
You can also complain to Rospotrebnadzor, this organization also effectively deal with such problems. The procedure for filing a complaint is similar to that of the State Housing Inspectorate.
On the fact of malicious violations and abuses related to illegal water shutoff, you can file a complaint with the prosecutor's office at the place of residence or file a lawsuit in court.
? Despite the fact that the question: No hot water - where to call? the local Vodokanal must answer, often the dispatchers of this institution are not aware of the reasons for turning off the water. What can be done in this situation, you will learn from the article.
Who to call if there is no hot water?
In the event of a hot water shutdown, you need to find out the reason.
First of all, we call Mosvodokanal (for Moscow) or another organization (depending on the region) that supplies hot water.
If Vodokanal does not tell you the reason for the shutdown and explains that they are not responsible for this case, we suggest dialing the number of the house management company.
Please note that the utility service provider (in our case, the company supplying hot water to the population) is obliged to provide these services uninterruptedly. It is possible to turn off hot water supply for 8 hours in total per month or a one-time shutdown for no longer than 4 hours. During the period of annual preventive maintenance, it is permissible to switch off for no more than 14 days.
The public utilities do not have the right to turn off the water suddenly. If this is not an emergency situation, then the residents of the house must be warned no later than 10 days.
Don't know your rights?
Who to call if there is no hot water more than 14 days, and vodokanal and domo Management Company do not respond to complaints?
Then it's time to contact the housing inspection or call hotline in the district administration (cf. Where, to whom and how to competently complain about the management company?).
Subsequently, if all the calls did not help, you can write a complaint to the prosecutor's office about the actions of utilities.
Recalculation of water charges in the event of a shutdown
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In cases where public utilities are delivered of inadequate quality or with interruptions longer than the time established by law, the consumer has the right to demand recalculation for the service.
To do this, it is necessary to confirm the fact of turning off hot water. We call the dispatcher at Vodokanal and talk about our claims. Your complaint must be registered, the time and registration number must be reported. This will serve as evidence.
In cases where the dispatcher knows the reason for the water shutdown, he will report it. If he does not know why there is no water, then he sends specialists to your address to conduct an inspection, which must be carried out no later than 2 hours from the moment the complaint is received. If during the audit all the arguments of the applicant were confirmed, then the recalculation will be made from the moment the complaint is filed until the day when hot water flows from the tap.