Problems in the field of communal housing are quite common. The work of communal services causes a lot of criticism from the owners of the serviced premises, as well as ordinary residents.
In some cases, the unwillingness of housing and communal services workers to fulfill their own can lead to unpleasant consequences for residents. That is why it is important to know how to defend your rights, in what ways to influence housing and communal services employees. One of these ways can be a hotline that receives complaints about housing and communal services.
Can I file a complaint with the utility? Photo No. 1
The work of housing and communal services employees, unfortunately, satisfies the few. However, not everyone seeks to understand the problem and call negligent public utilities to account. Some do not want to get involved with housing and communal services, believing that there will be no sense anyway.
Others prefer not to do it on their own. And still others do not know at all where to turn to such. However, there are many opportunities to defend their interests.
If you have any problems with housing and communal services, you can contact the following authorities:
- management of the service organization itself;
- local offices of housing inspection (HZhI);
- branches of Rospotrebnadzor;
- courts;
- prosecutor's office.
It is better to leave the court in the end, when all other instances have already been passed, and the violations have not been eliminated. When considering the dispute, all the circumstances, the evidence presented and the explanations of the parties will be studied. If violations are detected, he will oblige the service organization to eliminate them. Other organizations can conduct checks upon the received application.
Based on the results of inspections, housing inspectorates can issue orders to eliminate violations and hold them accountable. Rosoptrebnadzor can also issue orders, file claims in defense of tenants in court. In addition to the listed authorities, you can also complain to the Federal Tariff Committee, RosZhKH, and local administrations.
"Hot line" housing and communal services
How to call the "hot line" housing and communal services? Photo #2
Along with other methods of elimination in this area, there are "hot lines" for housing and communal services. They accept by phone any complaints from citizens who are not satisfied with the work of public utilities.
By decision of the Russian Public Chamber, a single line has been created for all residents of the country. You can call her by calling 8 800 700 88 00. You can do this every day from 9 am to 6 pm for free. Similar hotlines are being set up at the local level as well.
In local administrations, residents of the city (region) are also given the opportunity to file a quick complaint by phone or e-mail. Telephone numbers of local "hot lines" should be obtained by calling or visiting the websites of these authorities. Calls are made free of charge.
This measure is designed to improve the state of housing and communal services and eliminate any violations of the rights of residents in this area. The presence of such phones helps in some cases to quickly respond and take the necessary measures to solve the problem.
Regional control centers for housing and communal services
How to contact regional bodies control over the activities of housing and communal services? Photo #3
The Decree of the President of the Russian Federation dated May 7, 2012 No. 600 became the basis for providing public housing and communal services. It is called "On measures to provide citizens of the Russian Federation with affordable and comfortable housing and improve the quality of housing and communal services." Its provisions prescribed the creation of the country by June 2013 public organizations housing control.
At present, such organizations have been established in almost all regions. They monitor the situation with housing and communal services in their region, consider complaints, take appropriate measures to eliminate problems. In addition, they exercise independent control over the work of housing and communal services in the region.
You can contact such centers by phone hotline or e-mail, in person or with a written application.
Online inquiries
Appeal of citizens with complaints about housing and communal services. Photo number 4
You can file complaints about housing and communal services not only in person, by sending applications or by phone. Any complaints can be submitted through the websites of the body (organization) to which the disgruntled tenant applies. Appeals to electronic form help to save time and speed up the solution of the problem.
In addition, there are special services with which you can complain about. Among them is the RosZhKH website. On the site this resource you only need to fill out the appropriate form for your problem. RosZhKH will do the rest.
Complaint Forms
When a problem is found in the housing and communal services sector, it is worth deciding on a method for solving it. Certain rules are not established by the legislator here. Each owner (tenant), dissatisfied with the quality of housing and communal services, decides for himself where and in what form he should apply.
As mentioned above, you can file your complaint in several instances. At the same time, this can be done both in writing and in in electronic format. When compiling written statement you should indicate the name of the body (organization), your data, the essence of the problem, the requirement to eliminate it. It will not be superfluous to prescribe the legal justification. In addition, you need to sign your application, put the date.
A complaint may be filed by one person or several. If the appeal is sent electronically, then you should fill out the form offered on the organization's website or simply send your application by e-mail. You can not submit any applications, but simply use the hotlines.
Deadlines for consideration of applications (complaints)
When should a complaint about actions / inaction of housing and communal services be considered? Photo number 5
For applications and complaints to various bodies (organizations), different dates consideration. For state bodies and officials, it cannot exceed thirty days.
For organizations in the field of housing and communal services, the period for consideration of complaints (applications) on the quality of those provided by public utilities should be three days. The prosecutor's office may consider the received application from fifteen to thirty days. Litigation may take longer. This will depend on the position of the parties in the case, the evidence presented by them.
After the expiration of the specified period, the applicant must be sent a response. It can be received by mail, in person or electronically.
Nuances
The nuances of filing complaints about housing and communal services. Photo number 6
Faced with substandard public services, you need to demand the elimination of shortcomings. How exactly to do this, it is worth deciding depending on the situation and the problem that has arisen.
To achieve maximum results, you can contact several instances at once. If the problem has affected several people, then it is better to immediately write a collective complaint.
conclusions
Do not ignore violations in the housing sector. Homeowners and tenants should know their rights and learn how to assert them. Moreover, there are plenty of opportunities for this today.
You can find out what questions are most often found in complaints about the actions / inaction of housing and communal services by watching the video:
Write a question to the housing lawyer in the form below see also Phones for consultation
30 Jul 2017 159Discussion: 5 comments
If we had not written a collective complaint, perhaps we would not have been closed interpanel seams in the House. No talk will help if you do nothing. I also want to note that the housing and communal services hotline is not anonymous, and therefore it is better to correctly file a complaint than to call.
To answer
A friend of mine has accumulated a debt on utility bills. He was left without a job for 3 months, paid a loan, barely had enough for food, so there was simply no money left to pay the payments. With nothing to do, I went to investigate. We did a recalculation. It turned out that they counted incorrectly. Not only did he not pay for the debt, but for another 2 months he was released from payment. Conclusion: be careful!
To answer
You can always find something to complain about. I think there are no problems with this. The housing and communal services themselves will tell you the numbers. The question is whether your complaint will be satisfied. It often happens that a person complains about emotions, it is not justified, here you need to understand and evaluate your complaint yourself from the point of view of jurisprudence.
To answer
It is important to realize that now there is no abstract housing and communal services, there are specific utility providers with whom the tenant has an agreement directly or through management company. The text of this agreement should be tried to be sought, because there should be direct instructions on what to do if the party does not properly fulfill its obligations.
To answer
Everything is much simpler with us, first we call the control room and if it “bounces like peas off the wall”, we turn to the district council to the duty officer. If this does not achieve an effect, then a call is made to the dispatcher on duty in the District. After that, the "stirring" begins with increased speed, though it resembles Brownian!
To answer