The norm of the temperature of hot water in the apartment: optimal indicators and features of the recalculation

no one already and for a minute can't imagine life without hot water. Her shutdown during the summer season at the time of the traditional repair work- practically catastrophe for residents who are so accustomed to it.

It is important to know that hot water is a concept clearly defined and established laws. It should not be a little hotter or a little colder, as its temperature officially defined.

hot water regulations

Temperature hot water regulated norms SanPiN(Sanitary and epidemiological rules and norms) 2.1.4.2496−09 which were accepted in 2009 and have legal force in this 2015. Legislators paid great attention to the regulation of this issue and singled it out in separate document.

According to the rules prescribed in that document, the temperature hot water that flows from the tap must be within from + 60 to +75 °С. These restrictions associated not only with the observance of direct temperature regime to ensure hot water tenants.

Such a temperature unfavorable for breeding pathogens of infectious diseases. Maintaining this temperature necessarily in all places of water intake.

It is important to know: deviation from the standards at night by no more than 5°C, and during the day - by no more than 3°C, is considered acceptable. Night time is considered from 00.00 to 05.00. Daytime - from 05.00 to 00.00 hours.

How to measure water temperature?

To accurately approve that the temperature of the water at the tap does not match the norms fixed in the law, it is necessary to measure. step by step instruction self-measuring hot water temperature is as follows:

1. open faucet hot water;
2. Let the water drain(approximately 5 minutes);
3. Take capacity, the volume containing measuring device;
4. Send a stream of water from a tap into a container so that water constantly flows out;
5. Lower the thermometer in the center of the tank to the required depth;
6. Compare received readings thermometer with normative.

If the recorded temperature is significantly below normal, need:

• Contact the organization responsible for the supply of water in the house with statement about unacceptably low indicators of its temperature;
• Perform a water test in the presence of a representative of the organization;
• Fix identified violations in the form of an act.

It is important: the act of measuring water must contain temperature readings obtained precisely during the procedure, no later.

Based act is adopted decision about recalculation of fees by hot water. Instances Both the tenant and the company serving him must have the document.

If violations identified and fixed responsible organization obliged eliminate the cause of the discrepancy and make recalculation for hot water.

fixed temperature value at 40°С gives grounds for recalculation of payment for hot water according to tariffs cold

Danger of non-compliance with hot water standards

Regulation hot water supply - vital need. non-compliance the temperature regime of hot water used in residential premises threatens serious consequences:

• • Reproduction of bacteria. At low temperature values ​​of hot water, increased risk active breeding dangerous bacteria and getting them through the water into the human body. Norms hot water temperatures selected not by chance is an indicator at which pathogenic bacteria that cause, For example, pneumonia, die within 2 minutes. Moreover, this temperature does not allow bacteria multiply, as it is an unfavorable environment for them;

• Burn. Bacteria instantly die and do not multiply at all in very hot water - from 80°C and above. However, water at this temperature unsuitable for use. Moreover, she can cause serious burn. For human safety, the standard level of hot water (from 60 to 70°С) must not be exceeded.

Is a water heater necessary?

In apartment buildings straight the need to install a water heater No. Hot water is no longer a luxury, but a familiar condition for a normal life. However, for especially heat-loving residents there are indirect reasons to install it. Namely:

• • reluctance stay no hot water in summer. During the planned annual shutdown of hot water or during the repair of the plumbing, it will solve the problem. If other tenants are forced to heat water, say, on gas stove, water heater owners release yourself from such a duty;

• reluctance stay without hot water on the short term . Due to accidents in the apartments of other residents and for the duration of their elimination, hot water is usually turn off. If an hour or a day without hot water - a big problem, buying a water heater is the perfect solution to eliminate it.

Qualitative water heater is required private houses, where hot water supply was originally is absent. This device is very will simplify life of the inhabitants of the house, save them from the need to constantly heat the water.

So if interruptions with hot water or its constant absence in the house - your daily a life, . imposing volume storage tank modern models heaters ( up to 150 liters) will allow you not to save on hot water.

In addition, water from standpipes and wells, which often used residents of private houses may represent danger for human health - it may contain harmful viruses and bacteria. Before use well water, it is recommended to conduct it cleaning or just boil.

It is possible that without a water heater, the water temperature suitable for disinfection will not be reached. When heating "manually", it is difficult to control the temperature, and the water heater guarantees sufficient warm water.

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Individuals living in different cities of Russia have slightly different temperatures cold water in the tap. In this regard, the question automatically arises of how many degrees the water should be according to the current state standard, and also why some residents have it colder than others. It will also talk about what measures need to be taken by individuals who are dissatisfied with the temperature, as well as the quality of the water entering their homes.

Since the generator of cold water that enters the taps of residents of apartment buildings is centralized water supply, its temperature may vary slightly depending on various factors. These factors include the time of year, how the pipelines are placed, what condition they are in, and many other details. However, there is a general state standard that dictates temperature norm water, which must be respected despite the circumstances.

It should be noted that the executive authorities adopted a number of regulations relating to building codes and regulations. This source indicates the norms of relative cold water supply of residential premises, which must be observed.

Building regulations

In the current Housing Code Russian Federation it is fixed that tenants who systematically pay a certain price for supply to their homes water resources should receive them in the amount that they need for a comfortable stay. In addition, the composition of the water must be safe for human health and not contain any hazardous impurities. However, in such a source as building codes and regulations, it is prescribed that residents will be provided with drinking water only if it is supplied through pipelines that meet all sanitary standards.

AT different regions Russian Federation, water quality varies considerably. In this regard, the current legislation states that temperature indicators, depending on certain quality characteristics, may vary slightly in different cities and even districts. Also, the building codes and regulations show that for one month there may not be water in the taps of individuals for a total of no more than eight hours. In addition, if on the same day residents are denied water supply for more than four hours in a row, then this is considered an offense.

The warmth of water resources generated by a cold main does not affect the level of comfort of living for individuals. The same fact applies to sanitation. Regarding the pressure that should be in the cold-type water supply circuit, it is stated in building codes and regulations that minimum value of this indicator is 0.03 MP, and the maximum is 0.6 MP.

What does GOST say

As for the temperature indicators of cold water supplied to the dwellings of citizens of the Russian Federation, on this topic in state standard practically nothing is said. However, the quality and composition of water resources should be described in this source in some detail. Regarding the temperature characteristics of cold water, the following rules apply:

• The water temperature depends on the season. In the warm season, the water that is supplied to the residents' taps will be slightly warmer than in the cold seasons. This fact is directly related to weather conditions. Water entering a special facility, which was created to take water from a source, will be much warmer in summer than in winter. In addition, a hydraulic structure designed to supply and divert water resources in a certain direction, called a conduit, is located close to the soil, the temperature of which also affects the temperature of the water.
• Temperature standards are set by the supplier. Since the current legislation did not regulate temperature indicators that are directly related to cold tap water, then each individual organization that is a provider of services of this nature independently determines these values. In most cases, the minimum limit is set at four degrees Celsius, and the maximum at twenty degrees.

How to achieve an acceptable water temperature

Since the cost of using utilities is quite high in 2019, the demand from their suppliers is also growing. Thus, if an individual is categorically dissatisfied with the temperature of cold water and / or its quality, then he needs to file his claim in writing. This is done in the form of a special act. After that, this document must be noted in the registration log, and the provider of a certain utility service must review it within three days.

Attention! If the supplier did not react in any way to the drawn up act, which was signed by more than two tenants, and at the same time the quality of the service provided was not checked, then the document expressing a certain claim is automatically recognized as valid.

How to draw up an act

In order not to completely write the entire document by hand, we strongly recommend that you print out its form, which is freely available and is called the “Claim Act”, and enter the relevant information in the empty lines. First of all, in the empty form of the act, you must enter the name locality, and then the day, month and year of the conclusion of the document. This is followed by the following information:

1. About the consumer and the performer. If the consumer of cold water observes that the supplier violates the norms of the agreement concluded between them, then he has every right to complain in order to restore justice. First of all, the number of the agreement is prescribed, and then the last name, first name and patronymic of the user, as well as the type of a certain utility service, the quality of which is dissatisfied with the individual. After that, it is specifically listed what the essence of the claims is.
2. About indicators. Simply expressing your dissatisfaction with the quality of housing or communal services will not be enough. An individual must enter specific quantitative or qualitative characteristics into the act. For example, in this case, if the temperature of cold water is below the standards prescribed in the contract with the supplier, then you need to indicate how many degrees it is. In addition, the day, month and year from which the consumer noticed this deterioration is displayed, as well as the date when the supply of the utility service returned to normal.
3. About the compilers of the act. At the bottom of the document, there must be information containing information about the positions of the performer and consumer, as well as their addresses with contact numbers. Under the relevant data, each of the parties must put their signature. The surnames, first names and patronymics of all other consumers who signed this act are also indicated, thereby confirming the inadequate quality of this utility service.

After the document is completed, do not forget to make a second copy of it. Moreover, each copy must be signed by both users of this utility service and individual acting as a supplier representative. After the submission of the act, the supplier is given exactly three days, during which he has the right to refuse to satisfy the requests set out in the document. If actions of this kind were not taken, then by default it is considered that the supplier agrees with all claims and undertakes to improve.

Many users face the problem that the hot water that should come out of the faucet is not as expected and is barely warm. AT similar situation you need to protect your interests, and write a complaint.
What are the requirements for hot water, what temperature will be optimal, as well as how to write a claim for a poor-quality service, we will tell further.

Hot water temperature standards in an apartment building

The current standards establish that the temperature of the water in the room, which is supplied to the dwellings of Russians living in apartment buildings, must be at least 60 C.

In this case, the legislator sets a limit. So, the standard is valid for those citizens whose homes are connected to a centralized hot water supply system (DHW). Also, the law defines tolerances from the minimum standard. They depend on the time of day.

So, in the period from 00-00 to 05-00 it is assumed that the water temperature in the apartment can be less than 5 C, while in the remaining time the deviation should not exceed 3 C.

Therefore, based on the actual rules, during the daytime the temperature of hot water can be 57 C, and at night - at least 55 degrees.

Norm 2019 SNIP and GOST

Speaking about hot water supply in a private house (apartment), the first thing that comes to mind is the current regulations relating to this topic. The fundamental one is SNiP 2.04.01-85. In 2013, the Ministry of Regional Development determined adjustments to this standard, which were included in its composition under the name SP 30.13330.2012.

It should be noted that the designated act is expanded, has sanitary installations, and affects not only the issues of hot water supply, but also internal water supply and sewer systems used for apartment buildings. Rusty and poor-quality water is also mentioned here.

This standard specifies that for allowable temperature DHW must be guided by the provisions of GOST 2874-82. Here are the following rules:

• in centralized hot water systems connected to open heating systems at the point of intake, the optimum water temperature does not fall below 60 ° C;
• for centralized hot water supply connected to closed systems heat supply, the minimum rate is 50 C;
• the maximum value of the water heating temperature for all heat supply systems is 75 C.

Norm 2019 SanPin

One of the key legislative acts that establishes the rules for hot water supply is the current SanPin 2.1.2496-09. The standard was approved by the Decree of the Chief Sanitary Doctor of Russia No. 20 of 04/07/2009. It has deep links with other regulations.

Specified normative base defines the maximum and minimum limits for the permissible water temperature in apartment building. So, the maximum value is 75 C, and the minimum is 60 C. At the same time, the legislator establishes some permissible deviation rates, which, depending on the time of day, are 3-5 degrees.

At the entrance to the house, the temperature of the supplied water, respectively, may be slightly higher. This is logical, because in the pipeline networks of the house it can cool down!

Measuring the temperature of hot water in an apartment: rules

If the user intends to check the quality of the hot water service provided, he can measure the water temperature. Based on the data received, a citizen has the right to file a claim with the service provider if the temperature does not comply with applicable standards.

There are certain rules for measuring the temperature of hot water. Consumers need to take mandatory actions. The order will be as follows:

• the tap is opened and left for 5 minutes. This is necessary in order for the water to glass, otherwise the indicator will be too high;
• you should take a container into which water is poured. The mouth of the container must be wide so that the measuring device fits there;
• the temperature is measured, the container is placed under the flow of water so that excess water constantly drains from the glass;
• a measuring device is installed in the center of the tank, fixing the temperature regime;
• the results obtained should be recorded and compared with current regulatory recommendations.

Why is the temperature below normal

Hot water problems often affect consumers. Many users do not know how to protect their interests in such a situation, and continue to pay at the established rates of management companies.

If we talk about the causes of the problem, they can be divided into several categories:

1. Circumstances that have a legal explanation. The law allows lowering the temperature of hot water in taps if new heating systems are being tested, or suppliers are introducing new requirements for technical equipment. plumbing system. When introducing new equipment, the state will not impose sanctions against violators.
2. Repair operations. Hot water systems periodically need to be repaired and reconstructed, which may cause problems with water supply. If this happens, the temperature warm water may decrease, or the water will disappear altogether. However, the management company must inform consumers about this in advance.
3. Deception and fraud against consumers. The management or resource supply company deliberately lowers the temperature of the water, providing a service of inadequate quality, in an effort to reduce the cost of heating it. In doing so, they violate current laws and will be held accountable.

What to do if the temperature of hot water in the apartment is below normal, where to go?

If the water temperature does not match established standards if it is not hot enough, the consumer can apply for a recalculation. In this situation, you need to pay attention to the Decree of the Government of the Russian Federation No. 354 of 05/06/2011. Here, further actions of a dissatisfied consumer are prescribed.

So, according to the document, the user will have to act as follows:

1. If the consumer finds that the temperature of the water in his tap does not meet the requirements and has significant deviations, he must notify the representatives of the supplier company about the problem and management company. The notice may be either oral or written.
2. The dispatcher receiving the appeal records the fact of dissatisfaction. Note that he is obliged to do several actions, in particular, introduce himself, name his position. The appeal is recorded, after which the user is informed of the number of his complaint.
3. The consumer must clearly state the essence of the complaint to the dispatcher (lack of water in the pipes, low temperature, etc.), indicate his personal data, and indicate the contacts by which he can be contacted to clarify the situation.
4. If the dispatcher is aware of the existing problems, he will give preliminary justifications. If he does not have exact information, the employee will inform the applicant about the upcoming measurement procedure, which is agreed with the consumer.
5. Based on the results of verification operations (measurements take place in the presence of the consumer), an act is drawn up in 2 copies. One of them is transferred to the applicant, and the second remains with the company accepting the appeal. If the measurement results do not meet the requirements of the consumer, he has the right to insist on measurements by independent experts.

Who is responsible for hot water in the apartment

The current principles, affecting the problems of water temperature mismatch in hot water supply in residential buildings, establish that management companies and homeowners associations, which are the actual subscribers and recipients of the hot water service, will be responsible in this situation. The area of ​​responsibility also includes direct service providers - resource supply organizations.

If there are any claims to the quality of the supplied hot water in the water supply, the dissatisfied consumer has the right to file a claim with the representatives of the management company, or directly with the supplier.

How to write a complaint

The legislator establishes a number mandatory requirements, which should be taken into account when filing a complaint by a dissatisfied consumer in the housing and communal services segment. So, if a citizen is not satisfied with the quality of the DHW service, and believes that the water temperature is low and does not meet the standards, he will have to pay attention to such points:

• the application can be written by hand or typed on a computer;
• in the upper left corner, it is necessary to indicate the current data of the applicant, including full name, address of residence and contact information for communication;
• you must indicate the name of the organization to which the complaint is directed and which is caught in non-compliance with applicable requirements. If the user knows the official who deals with this type of problem, it will be necessary to indicate that the complaint is addressed to a specific specialist (for example, the city of Moscow, Ivanov I.I., the main specialist in housing and communal services of the company “Your everything”);
• in the main part of the appeal, you need to indicate the reasons that prompted you to file a claim (unproven hot water supply services), report on the essence of the problem and attempts to solve it. The consumer must indicate when and where he applied with a request to pay attention to the problem, and what answer was given to him by representatives of the management company or the resource supply structure. It is advisable to make references to the actual standards;
• after writing the main part of the claim, all attached documents must be indicated, including the results of measurements made by independent experts or employees of the Criminal Code, witness statements, information that determines the epidemiological threshold of water safety, etc.;
• the date of writing the complaint is indicated, and the applicant leaves a personal signature with a transcript.

The application receives a personal code by which the user can track its further progress

Application for recalculation of payment for hot water of inadequate quality

The application for recalculation has the form established by law, you can study the current sample of the document and download it,. ⇐

Recalculation for hot water deviation from the norm, degrees, formula

If the consumer owns up-to-date information regarding the actual water temperature standards, he has the right to file a claim with public utilities, seeking to protect his interests.

Note that the legislator establishes a number of penalties for violators.
According to the provisions of Article 7.23 of the Federal Law-195, officials will be punished with a fine of 500-1000 rubles, legal entities- 5-10 thousand rubles. More severe penalties are planned for the future.

Recalculation is made according to a specific formula. Thus, the legislator established that during the period when hot water did not reach optimum temperature, the consumer will pay at the rate typical for cold water (recalculation method). In this case, the formula sets the recalculation is made taking into account 0.1% for every 3 degrees of deviation from the norm.

Recalculation example

To analyze the situation, we give an example of the following type. The temperature of hot water is 53 degrees (DHW system is open) and this value was observed during the calendar month. Therefore, for this period, payment should have been calculated at the rate for cold water. The consumer spent 3 cubic meters of hot water at a rate of 100 rubles per cubic meter. At the same time, the tariff for cold water is 30 rubles per cubic meter. Consequently, instead of the prescribed 30*3=90 rubles, the amount of the fee was 100*3=300 rubles. He is obliged to return 300-90=210 rubles.

It is considered part of human comfort, like electricity, gas, heating. It serves for daily needs.

There are delivery rules utilities, sanitary norms, where it is written what standard the temperature of hot water in the apartment should be. All this is regulated by law. What should be the temperature of hot water in the apartment?

Basic norms

The standard for the temperature of hot water in the apartment is set by SanPiN. This indicator can be at the level of 60-75 degrees. There are also other rules:

• not less than 60 degrees - in open heat supply;
• not less than 50 - indoors;
• no more than 75 - for both systems.

It is this standard for the temperature of hot water in the apartment that must be observed. This is necessary in order to completely eliminate harmful bacteria and viruses. But if the indicator is set above 55 degrees, then there is a risk of getting burned. Because of this, hot water is used along with cold water.

The temperature standard for hot water in an apartment in winter does not differ from the established indicator. Residents should be in control. If this does not meet the standards, then it is important to contact the competent authorities in a timely manner to resolve the issue.

A temperature above 75 degrees leads to breakdown plastic section plumbing, which is in many modern apartments. Deviation includes even a slight increase or decrease in performance. There must be a minimum, even if communications and heating equipment are old. The standard for the temperature of hot water in the apartment is indicated in the contract concluded between the client and the service provider.

Why is temperature control important?

Temperature control is an important necessity. Failure to comply with the rules leads to the following consequences:

• multiplication of bacteria low temperatures bacteria develop very quickly, which is harmful to humans;
• burn: very hot water causes damage to the skin, which is why it is important to comply with the rules.

It is for these reasons that the temperature of hot water in the apartment should be normal. The norm allows ensuring the rights of citizens.

Reasons for the drop in temperature

Although there is a standard for the temperature of hot water in an apartment, there are still reasons why a decrease in temperature is possible:

• emergencies in the water supply or communications;
• performing preventive maintenance and repair of network communications.

When performing such activities, hot water is turned off, which does not affect the quality of life of people. But there are norms where the maximum shutdown time is indicated:

• 8 hours per month;
• no more than 4 hours in a row;
• no more than 1 day in case of an accident.

If the deadlines have been extended, then a recalculation of the payment for services is required. A reduction of 0.15% is required.

Checking the norm

Utilities must comply with the standard for the temperature of hot water in the apartment. General position document includes rules for checking compliance. Residents need to be able to check the water temperature. If there are deviations, then you need to file a claim. The water test procedure includes the following steps:

• you need to open the tap, and let the water drain for about 2-3 minutes, during which time the cooled liquid will be eliminated;
• then you need to pour water into a special glass;
• a sensitive thermometer with a scale of 100 degrees must be immersed in the container;
• you should wait for the thermometer to heat up, after which the readings are recorded.

Although the temperature standard is in a wide range, there may be some deviations. During the day, the indicators differ by 3 degrees, and at night up to 5. For every 3 degrees, a tariff reduction of 0.1% is required.

Where should you apply?

If deviations from the norms were noticed, then it is necessary to contact the housing and communal services. When the cause lies in an accident, the dispatcher will notify you of the duration of the repair work. If there are no reasons for lowering the temperature, then an application should be drawn up and submitted.

Consideration of complaints from the population is carried out quickly. To be sure that the application is considered, you need to write down its number, as well as fix the time of the call, the name of the person who accepted the claim. With the persistence of a person, measures must be taken to restore the temperature of the water. If it is not more than 40 degrees, then the tariff should be like for cold water supply.

What to do if the water is of poor quality?

The temperature is set according to SanPiN. The document also indicates other norms that ensure the quality of human life. The water should be clear, without taste or smell. Services are charged, so if something does not fit the norms, you need to complain. Where should I go if there is poor quality water?

Users need to do the following:

• you should call to tell about the inflow of poor-quality water, after which you need to ask the dispatcher registration number applications;
• within a few days, an inspector from a company or housing department should come, who draws up an act on the non-compliance of water with proper quality;
• if the engineer is not available, then you should call an employee of the house management company or neighbors and draw up a document in which everyone signs.

The finished document has legal force, therefore, an application is drawn up on its basis. The complaint should be written in almost the same way as for temperature. It is necessary to write an application for the head of the housing inspectorate, indicating the regulatory legal acts and the time for consideration of the document. Only as the reason it is necessary to designate "poor-quality water".

After that, a response from the inspector should come, and you can wait for the solution to the problem. A collective application significantly speeds up the review procedure, so the water quality will soon be restored.

Drafting a complaint

In case of violation of consumer rights, a claim is made. It is necessary to write it in a generally accepted way, in a neat and legible handwriting. It is important to indicate to whom the application is intended. Usually the document is drawn up for the head of the management company, which is the supplier of water.

Be sure to indicate all the facts: calls, appeals to employees with applications, visits to the management company. Written complaints are considered much faster, so the results from them will be noticeable soon. It is necessary to save the drawn up acts, documents. All this will come in handy if there is inaction on the part of the service provider.

When is a recalculation needed?

The temperature standard for hot water in an apartment in the summer does not differ from generally accepted rules. Due to deviations, the value must be changed for the period during which the rights of the consumer were violated. There are principles of payment for utilities, which are enshrined in the Decree of the Government of the Russian Federation. There you can also find information about the provision of low-quality services, and the rules for their payment.

Hot water must flow uninterruptedly, and with the proper temperature, quality. Recalculation is made when the deviation from the norm is 3 degrees. And this applies to the increase and decrease in temperature. The cost of the service should be reduced by 0.1%. If the indicator is less than 40 degrees, then the service is paid as for cold water.

To reduce the cost for days or hours, if water was supplied, it is necessary in the following way:

• the number of days must be divided by the number of days in the month;
• the resulting amount should be multiplied by the tariff.

The answer will be the amount that is considered a discount for the supply of low-quality water. These simple tips will help you deal with all issues. Such problems must be solved boldly, because personal money is paid for them. Consumer requests are usually satisfied, and the supplier improves the quality of services.