What should be hot water. Standard and permissible deviation of hot water temperature in the apartment

According to the rules of SanPiN (2.1.4.2496-09) for an apartment, the temperature norm hot water in apartment building from the tap is laid in the range of 60°C-75°C, regardless of the heating system. Decree (No. 354-PP RF) allows deviation:

• at night - within 5°C (0.00-5.00),
• during the day - within 3°C (5.00-00.00).

The water temperature in the batteries determines the temperature norm for the premises, which is -18 ° C for the living room, kitchen and separate toilet, 20 ° C for the corner room, and 25 ° C for the bathroom. In the daytime, downward deviation in the residential premises is not allowed, at night - within 3 ° C, and upward - limited to 4 ° С. At the same time, if temperature regime is not complied with, the consumer has the right to expect a reduction in the amount of payment. However, for this it is necessary to correctly measure and take into account a number of legally stipulated requirements.
Legal requirements

Lower temperature limit for hot water supply, according to SanPiN, due to:

• prevention of infection with viruses and bacteria (in particular Legionella Pneumophila), which in an environment with
• minimizing the content of chloroform,
• prevention of skin diseases and pathological changes in the subcutaneous tissue.

If the temperature deviates more than the allowable limit, for every 3°C the amount of payment during the period of violations is reduced every hour by 0.1%. This time is calculated by the amount of time during the billing period. If temperature measurements show a value below 40°С, payment for hot water is made at cold water tariffs.

A possible break in DHW, after which the fee for each hour will be reduced by 0.15%, is:

• per month - 8 hours in total,
• at the same time - 4 hours,
• on a dead end highway in case of an accident - 24 hours.

For heating, for each hour of deviation from the norm and exceeding the allowable break, the payment is reduced by 0.15%, and the allowable break itself is:

• per month - 24 hours in total,
• at a time - depending on the temperature of residential premises: 4 hours (8-10°C), 8 hours (10-12°C) and 16 hours (from +12°C).

Detection of violation of the established temperature regime

To correctly determine compliance with the regulatory parameters at the point of draw-off (for example, from a tap), the cooled water is drained from the pipeline for 3 minutes (no more). It is assumed that the control measurement is made into a glass, where a thermometer with a scale of at least 100 ° C is then lowered. The presence of water-saving devices similar to modernized aerators (http://water-save.com/) does not affect the quality of the measurement.

Heating quality control is carried out:

• in the largest living room,
• at a height of a meter and at a distance of half a meter from the battery,
• in the center of planes that are half a meter away from the outer wall, and in the center of the room.

Owner's rights in case of deviation from the temperature range

For multi-apartment and residential buildings, the Rules governing the provision of public services in paragraph 31 determine that the maintenance company must carry out maintenance of engineering systems and recalculation for improper or untimely provision of services. That is, in the event of a violation of the temperature regime, the owners do not have to pay for the elimination of the causes of this violation.

If the state of heating or hot water differs from that in apartments in residential buildings beyond the agreed tolerances and represents a systemic problem, the consumer can:

1. Notify the service organization about the problem and find out about its causes. At the same time, it is advisable to record the appeal and the data of the executor receiving the information.
2. In the absence of measures taken, apply to government agencies in order to initiate an audit (according to Article 33 of the Constitution of the Russian Federation). For violations of utility standards, a fine is provided (Article 7.23 of the Code of Administrative Offenses).
3. Fix the deadlines for receiving a response and eliminating the violation. Within 30 days, the official must send a response to citizens' appeals. (In the case of sending an appeal by mail, you must add the forwarding time). Lack of an answer threatens the official with a fine (Article 5.59 of the Code of Administrative Offenses). The terms for eliminating violations are not the same for different houses, however, on average, they are 45 days.
4. Increase the flow of similar requests to increase the likelihood of execution. Relatives or friends can write, even if they do not live in the house.
5. Contact the prosecutor's office if there are no actions aimed at correcting the situation on the part of authorized persons.

If the correction process is launched, then after the appeal, a commission (an employee of the REU and a representative of the heating network) should come to the consumer to confirm the fact-reason for the appeal and draw up an appropriate act. After the problems are fixed, another act is drawn up confirming this.

What should be the hot water temperature at the tap? The standards, the largest and smallest values, as well as permissible deviations, are prescribed in SanPiN 2.1.4.2496-09. In the article we will tell you where to file a complaint if the water temperature is below normal.

Resource-supplying organizations are required to comply with the rules for providing the population with public services. In the case of hot water, they relate to its pressure, composition and temperature. Responsible organizations are well aware of these criteria. Citizens are not always aware of them, although they also need it to defend their rights.

What should the temperature be?

The temperature norm for hot water in the MKD is determined in clause 2.4 of SanPiN 2.1.4.2496-09. This range is +60…+75ºС and remains unchanged for many years. It does not require changes, as it is based on the characteristics of human physiology and the accompanying microflora.

The lower threshold of +60ºС is determined, first of all, by the survival of some pathogens of dangerous infectious diseases. For example, this includes the bacteria that cause legionellosis. They reproduce well in a warm environment, and die when the temperature rises. To completely disinfect hot water from a tap, you need to heat it up to + 70 ... + 80ºС.

If the temperature drops to + 40ºС, then the most favorable conditions for the reproduction of microorganisms dangerous to humans appear. This is easily explained. The temperature of +40ºС is very close to the natural temperature of the human body and all fluids circulating in it.

Heating above +60ºС is set for water located in open systems. This is where the water pipes laid in multi-storey buildings belong. However, there are also closed water supply systems, for example, not extending beyond individual buildings. They have a significantly reduced risk of microorganisms getting in, therefore the minimum water temperature threshold is + 50ºС.

The upper value of the hot water temperature in the tap according to the standard (+75ºС) was chosen for safety reasons. With its further increase, the risk of burns increases significantly. Children, the elderly and people with disabilities are thus insured against dangerous injuries at home.

The norms prescribed in SanPiN are supplemented by government decree No. 354. It indicates the deviations that are allowed for the temperature of hot water:

• from midnight to 5 o'clock in the morning they are 5ºС;
• the rest of the time (it is considered daytime) - no more than 3ºС.

If the norm of hot water temperature in an apartment building is not observed, then the tenants have the right to recalculate the fee for this service. Every three degrees of deviation will reduce the payment by 0.1 percent for one hour of non-compliance.

When the temperature of hot water drops to + 40ºС or less, it is paid at the rates of cold water supply. Such a recalculation is done on the basis of an act confirming the officially carried out measurements.

Existing standards and amendments to them allow you to calculate the minimum allowable temperature of hot water. During the daytime it is +57ºС, at night - +55ºС.

Temperature measurement methods

If there are suspicions that the temperature of the hot water in the tap does not comply with the existing standards, then it is necessary to measure it. It is better for residents to do this on their own first. So they will be able to make sure that the charges against the resource supplying organization are justified. After that, you can safely send a request for measurement by specialists with the preparation of an official act.

For self-measurement, you will need a medium-sized container and a household thermometer that allows you to measure the temperature up to at least + 100ºС. We will describe the next steps step by step. The procedure takes only a few minutes, so for credibility, you can take a photo or video of it.

1. The faucet opens and water flows freely into the drain for 2-3 minutes. This is enough to drain the water that has stagnated in the house pipes, which has already cooled down a bit.

2. The container is placed under the jet and positioned in such a way that water can freely overflow over its edges. Pour water into a saucepan, take it to the table and already there you can’t immerse the thermometer. While all these manipulations are being performed, the liquid in the container gradually cools down, and the measurements turn out to be unreliable.

3. The thermometer is lowered into the water in the central part of the tank. At the edges, the water, again, has time to cool a little.

4. When the column on the thermometer stops rising, you can record the results. If they differ from the values ​​\u200b\u200bestablished in the regulations, then you should contact the managing organization.

Reasons for lowering the temperature of hot water

Despite the existence of hot water temperature standards, in some cases it may decrease, and this is not considered a violation, although residents of an apartment building experience inconvenience. This usually happens when:

• accidents occur on equipment that heats water and on networks through which it is transported;
• the resource supplying organization carries out the planned preventive maintenance or repair.

To protect the rights of the population to high-quality provision of communal resources, deadlines have been set for turning off hot water supply:

• up to 4 hours in a row;
• up to 8 hours in total during a month;
• up to 1 day in an emergency.

Where to file a complaint

If the temperature of the hot water in the tap actually differs from that set according to the standard, then you need to call the representatives of the managing or resource-supplying organization and find out the reasons. It is possible that work is already underway and the problems will soon be eliminated.

If the violation is repeated not for the first time and is of a sustainable nature, then upholding one's rights should be approached with all seriousness. The first thing to do is write a complaint. This should be a competent and well-reasoned document, from which the responsible organization will not be able to brush aside.

The name of the organization to which the complaint is directed is indicated at the top of the sheet. The addressee can also be a specific responsible person. After that, the applicant indicates information about himself: full name, address and number of the apartment in which the violation is recorded, telephone numbers for communication.

1. Title. It should be something like this: "Statement of violation of the standards for the provision of public services to the population." The title must be legible and written in a language understandable to officials.

2. Description of the essence of the problem. Here, 1-2 sentences are enough, without sharp and emotional turns, and also without unnecessary information. It is mandatory to talk about the measurement, and provide information from the drawn up act:

• temperature readings;
• information about the specialist who carried out the measurements;
• measurement date.

3. Requirements. Even if it seems logically clear what a citizen wants to get in case of violation of the norms for the temperature of hot water in an apartment building, this information should be written down. Otherwise, the actions of responsible persons and organizations may be protracted, minimal and incomplete. The following requirements are usually specified:

• eliminate the causes of interruptions in hot water;
• make a recalculation;
• inform the applicant about the work performed.

You can add other items as well. Each of them, the recipient will have to consider and fulfill, or, if execution is impossible, justify it.

4. Date of writing the complaint and the signature of the person submitting it.

The complaint is made in two copies. First of all, it must be attributed to the Criminal Code or the HOA, even if they have previously ignored signals about poor-quality service. To go further, you need a refusal to solve the problem or accept the complaint. If a citizen is convinced that the governing organization is ignoring him, then he can go:

• to the State Housing Inspectorate;
• to Rospotrebnadzor;
• to the local administration;
• to the prosecutor's office.

In most cases, the intervention of housing inspectors or prosecutors is sufficient. They actively protect the rights of consumers. When violations are confirmed, the organization is usually fined, and is also obliged to eliminate the problems and recalculate. The execution of this order is monitored by the representatives of the regulatory authorities who issued them.

In the most difficult cases, a citizen has to independently apply to the court and seek support in the local media. This happens when the same employees of the State Housing Inspection and the Prosecutor's Office do not fulfill their duties carefully enough.

It is considered part of human comfort, like electricity, gas, heating. It serves for daily needs.

There are rules for the supply of utilities, sanitary standards, which state what standard the temperature of hot water in an apartment should be. All this is regulated by law. What should be the temperature of hot water in the apartment?

Basic norms

The standard for the temperature of hot water in the apartment is set by SanPiN. This indicator can be at the level of 60-75 degrees. There are also other rules:

• not less than 60 degrees - in open heat supply;
• not less than 50 - indoors;
• no more than 75 - for both systems.

It is this standard for the temperature of hot water in the apartment that must be observed. This is necessary in order to completely eliminate harmful bacteria and viruses. But if the indicator is set above 55 degrees, then there is a risk of getting burned. Because of this, hot water is used along with cold water.

The temperature standard for hot water in an apartment in winter does not differ from the established indicator. Residents should be in control. If this does not meet the standards, then it is important to contact the competent authorities in a timely manner to resolve the issue.

And temperatures above 75 degrees lead to breakage of the plastic section of the water supply, which is found in many modern apartments. Deviation includes even a slight increase or decrease in performance. There must be a minimum, even if communications and heating equipment are old. The standard for the temperature of hot water in the apartment is indicated in the contract concluded between the client and the service provider.

Why is temperature control important?

Temperature control is an important necessity. Failure to comply with the rules leads to the following consequences:

• bacterial reproduction: with low temperatures, bacteria develop very quickly, which is harmful to humans;
• burn: very hot water causes damage to the skin, which is why it is important to comply with the rules.

It is for these reasons that the temperature of hot water in the apartment should be normal. The norm allows ensuring the rights of citizens.

Reasons for the drop in temperature

Although there is a standard for the temperature of hot water in an apartment, there are still reasons why a decrease in temperature is possible:

• emergencies in the water supply or communications;
• performing preventive maintenance and repair of network communications.

When performing such activities, hot water is turned off, which does not affect the quality of life of people. But there are norms where the maximum shutdown time is indicated:

• 8 hours per month;
• no more than 4 hours in a row;
• no more than 1 day in case of an accident.

If the deadlines have been extended, then a recalculation of the payment for services is required. A reduction of 0.15% is required.

Checking the norm

Utilities must comply with the standard for the temperature of hot water in the apartment. The general provision of the document includes the rules for checking compliance with the standards. Residents need to be able to check the water temperature. If there are deviations, then you need to file a claim. The water test procedure includes the following steps:

• you need to open the tap, and let the water drain for about 2-3 minutes, during which time the cooled liquid will be eliminated;
• then you need to pour water into a special glass;
• a sensitive thermometer with a scale of 100 degrees must be immersed in the container;
• you should wait for the thermometer to heat up, after which the readings are recorded.

Although the temperature standard is in a wide range, there may be some deviations. During the day, the indicators differ by 3 degrees, and at night up to 5. For every 3 degrees, a tariff reduction of 0.1% is required.

Where should you apply?

If deviations from the norms were noticed, then it is necessary to contact the housing and communal services. When the cause lies in an accident, the dispatcher will notify you of the duration of the repair work. If there are no reasons for lowering the temperature, then an application should be drawn up and submitted.

Consideration of complaints from the population is carried out quickly. To be sure that the application is considered, you need to write down its number, as well as fix the time of the call, the name of the person who accepted the claim. With the persistence of a person, measures must be taken to restore the temperature of the water. If it is not more than 40 degrees, then the tariff should be like for cold water supply.

What to do if the water is of poor quality?

The temperature is set according to SanPiN. The document also indicates other norms that ensure the quality of human life. The water should be clear, without taste or smell. Services are charged, so if something does not fit the norms, you need to complain. Where should I go if there is poor quality water?

Users need to do the following:

• you should call to tell about the receipt of low-quality water, after which you should ask the dispatcher for the registration number of the application;
• within a few days, an inspector from a company or housing department should come, who draws up an act on the non-compliance of water with proper quality;
• if the engineer is not available, then you should call an employee of the house management company or neighbors and draw up a document in which everyone signs.

The finished document has legal force, therefore, an application is drawn up on its basis. The complaint should be written in almost the same way as for temperature. It is necessary to write an application for the head of the housing inspectorate, indicating the regulatory legal acts and the time for consideration of the document. Only as the reason it is necessary to designate "poor-quality water".

After that, a response from the inspector should come, and you can wait for the solution to the problem. A collective application significantly speeds up the review procedure, so the water quality will soon be restored.

Drafting a complaint

In case of violation of consumer rights, a claim is made. It is necessary to write it in a generally accepted way, in a neat and legible handwriting. It is important to indicate to whom the application is intended. Usually the document is drawn up for the head of the management company, which is the supplier of water.

Be sure to indicate all the facts: calls, appeals to employees with applications, visits to the management company. Written complaints are dealt with much faster, so the results from them will be noticeable soon. It is necessary to save the drawn up acts, documents. All this will come in handy if there is inaction on the part of the service provider.

When is a recalculation needed?

The temperature standard for hot water in an apartment in the summer does not differ from generally accepted rules. Due to deviations, the value must be changed for the period during which the rights of the consumer were violated. There are principles of payment for utilities, which are enshrined in the Decree of the Government of the Russian Federation. There you can also find information about the provision of low-quality services, and the rules for their payment.

Hot water must flow uninterruptedly, and with the proper temperature, quality. Recalculation is made when the deviation from the norm is 3 degrees. And this applies to the increase and decrease in temperature. The cost of the service should be reduced by 0.1%. If the indicator is less than 40 degrees, then the service is paid as for cold water.

To reduce the cost for days or hours, if water was supplied, it is necessary in the following way:

• the number of days must be divided by the number of days in the month;
• the resulting amount should be multiplied by the tariff.

The answer will be the amount that is considered a discount for the supply of low-quality water. These simple tips will help you deal with all issues. Such problems must be solved boldly, because personal money is paid for them. Consumer requests are usually satisfied, and the supplier improves the quality of services.

As you know, apartments in multi-storey city buildings are most often supplied with hot water coming from the central water supply system. This service is an integral part of ensuring the comfort of living in multi-apartment buildings. Perhaps many residents do not know, but the temperature supplied to the end points of water consumption is not a whim of boiler house employees or clerks of a heat supply organization, but a standardized value established by relevant legislative acts.

However, unfortunately, the temperature of hot water does not always meet the established standards, which leads not only to serious inconvenience, but sometimes even creates certain risks for human health. Therefore, one should not treat such violations passively, as they can lead to negative consequences, and the perpetrators will not bear any responsibility.

So, this publication aims to provide information on what the hot water temperature standard is set for - what to do in case of non-compliance with the standards, and where to contact on this issue.

Hot water in a house or apartment has long been considered no "luxury" - it is a necessary "attribute" of the life of a modern person. However, sometimes it happens that the housing company, which has assumed the obligation to control the hot water supply at home, does not always fulfill its obligations in good faith (paid, by the way, by the residents themselves). In this regard, the owners or tenants of apartments have a fair question about what is the reason for these violations of the established temperature standards.

All apartment owners in high-rise buildings are well aware that hot water is sold to consumers at a much higher price than cold water. If the hot water supply is maintained within the limits of the temperatures established by SanPiN, then the hot water is diluted with a large amount of cold water, resulting in the most acceptable for the human body, warm. That is, in this case, much less hot water is used, and you will also not have to pay so much for it. But when the water from the DHW supply pipes is initially warm, then there is no need to dilute it with cold water, and in this option, the residents pay for it as for a full-fledged hot one, respectively, and the amount in the payment will be much larger.

However, unreasonably increased payment is not the biggest disadvantage of water not heated to the desired state. There are also more serious risks that can negatively affect the health of people, especially those with weakened immune systems.

In the Russian Federation, as in all civilized countries of the world, certain standards for the provision of public services have been developed, legally approved and applied in practice. This list includes, among other things, the quality of water supply, cold and hot.

In the Russian Federation, standardized standards for the supply of hot water to residential buildings are prescribed:

- in the "Sanitary and epidemiological rules and regulations" (SanPiN 4723-88 "Sanitary rules for the design and operation of centralized hot water supply systems");

- in the "Rules for the provision of utility services to owners and users of residential premises in multi-apartment and residential buildings", which were approved by Decree of the Government of the Russian Federation No. 354 dated 06.05.2011.

According to them:

• The norm of the outlet hot water temperature indicator (on consumption devices) in apartments connected to the central water supply ranges from 60 to 75 degrees.
• In addition, a small exception-clarification was made. So, for houses connected to a closed heat supply system (wired from galvanized pipes and heated water in boilers), the water temperature must be at least 50 degrees, with an upper limit of 60 degrees. This is usually stipulated in contracts for the provision of relevant services.

Here it is necessary to clarify that the temperature of hot water should not depend on the season - it should always be in the specified standard range. Permissible deviations are stipulated, but even then they relate only to the time of day. So, in the daytime, a deviation from the specified range (up or down) within three degrees will not be considered a violation, at night (it is considered, by the way, from 0.00 to 5.00) - five degrees.

There are several other temporary exceptions stipulated by legislative documents, when the heating rate can be reduced, or the hot water supply is suspended. Such situations include the following:

• Carrying out preventive scheduled work, during which problems that have arisen during the operation of the system are eliminated in various nodes of the communication network.
• The occurrence of an emergency on one of the sections of the highway or the failure of equipment at pumping stations.

At the same time, such situations cannot last for an arbitrarily long time - the rules also provide for temporary norms for suspending the supply of hot water:

• No more than eight hours (total) per month.
• No more than four hours in a row.
• Not longer than a day in the event of a serious accident.

In accordance with the above guidance documents, the organization responsible for providing utility services to consumers is obliged, on its own or with the involvement of other persons or companies, to ensure the maintenance of engineering systems inside the house, through which the services established by the contracts are provided. In addition, this organization must recalculate tariffs for poorly provided utilities or their provision with interruptions that exceed the allowable duration.

For example, if the accident was not eliminated within 24 hours, the residents of the house (in the absence of meters) have the right to recalculate the payment for hot water for certain days of the given month.

What is the importance of temperature standards for hot water supply?

Controlling the temperature of hot water supply is important, as mentioned above, not only for economic reasons, but also from the standpoint of maintaining the health of residents, which is especially true for children and people with disabilities or chronic diseases. Therefore, water temperature indicators should not exceed the permissible threshold or be below normal.

• The first thing to consider is that the temperature can often be not only low, but also exceed the established norms, and this creates a considerable risk of burns. To eliminate the possibility of such damage, mixers are installed, with the help of which the desired water temperature is adjusted. Each user should remember what temperatures and how they can affect the human skin:

- + 50 ° C - partial burn is possible with an exposure duration of 90 seconds or more;

- + 55 ° C - the same situation, but the burn occurs in 15 seconds;

- +60°C - probably thermal damage to the skin when exposed for 5 seconds;

- + 65 ° C - severe skin burn in 2 seconds;

- + 70 ° C - immediate severe and deep burns of the skin and adjacent tissues.

This information must be taken into account if there is a small child in the apartment - you should consider excluding the possibility of his uncontrolled access to hot water taps.

• The reduced temperature of the incoming "hot" water is not only its overrun and other household inconveniences, but also a prerequisite for the emergence of a number of unpleasant situations. In particular, in the closed space of pipes, with a decrease in the temperature established by the standards, a favorable environment is created for the emergence and reproduction of various bacteria that can cause temporary intoxication in humans or even acute or chronic diseases.

A typical representative of such a pathogenic microflora is the legionella bacterium, the favorable habitat, development and reproduction of which is exactly warm fresh water. This microorganism is a gram-negative bacillus, no larger than 3 microns in size.

These microorganisms feel great in warm water, and also willingly settle in air conditioners and low-temperature heating systems. Legionella is capable of causing various diseases, from flesh to lung infections and pneumonia with corresponding complications. This bacterium can enter the human body while taking a bath, shower, when washing or brushing your teeth, as well as when eating from dishes that were washed with insufficiently warm water.

If the water meets the standards, then it is heated to higher temperatures, which minimizes the risk of consumer infection. Thus, water heated to 80÷90 degrees in central water supply boilers practically goes through the process of complete thermal disinfection.

The effect of temperature on the pathogen discussed above is approximately as follows:

- Water below + 20˚С: the bacterium is inactive - it does not multiply, but does not die either.

- +25÷45˚С: the most favorable temperature for the development and reproduction of legionella.

- +55˚С: if this temperature is continuously maintained, then these microorganisms die in 5÷6 hours.

- +60˚С: the death of the entire colony of bacteria occurs within 30÷35 minutes.

- + 65˚С - legionella dies within 2 minutes.

How to achieve quality hot water services?

Monitoring compliance with temperature standards for hot water

So, in order to be able to achieve the restoration of the quality of the provision of such utilities, in order to make it possible to save on payments by making claims to the hot water supplier, it is necessary to periodically take temperature measurements. Moreover, this check should be carried out correctly, since a deviation from the established algorithm for its implementation will lead to a possible non-recognition of the result.

The measurement procedure consists of four stages and is carried out in the following order:

• The first step is to prepare a glass or other container and a thermometer for measuring water temperature, which has a scale of up to 100 degrees. Attention - mercury thermometers for such measurements in residential premises are unacceptable.
• After that, the hot water tap is fully opened.
• Further, it is required to wait 3–4 minutes until the cooled stagnant liquid flows out of the pipeline (although, in theory, with a properly established circulation of the central hot water supply, there should be practically no stagnant sections).
• After water with a uniform temperature comes out of the tap, it must be drawn into a glass, which is installed directly under the stream.
• Next, a thermometer is placed in a glass filled with hot water. When the indicators on it are fixed, that is, the column (arrow) stops rising, the value must be recorded.

Requirement to recalculate or change the tariffication of the service

If measurements regularly taken throughout the day show that the temperature differs from the standard by more than 3 degrees, then it is possible to require the management company to eliminate violations, and if such elimination is not possible at the moment, then reduce the tariff for hot water (providing payment discounts).

This rate reduction is 0.1% per hour for every three "missing" degrees. Well, if the temperature of the incoming so-called “hot” water is below +40 degrees, then payment for the service should be made in general at the rate of cold water supply.

However, such a reduction in payment is possible only if the temperature indicators are not only recorded by the consumer, but also documented. Unfortunately, employees of organizations responsible for hot water supply practically do not constantly monitor the temperature state of water, and even when contacting them with appropriate claims, they carry out such monitoring with obvious reluctance.

Therefore, before contacting the management company, very often tenants independently calculate the required discount. Similar calculations are made after taking temperature readings for several days:

• For this, the number of days in which a decrease in the temperature of hot water was observed is taken - this number must be divided by the number of days in a month.
• The resulting result is multiplied by the established tariff for hot water supply. This value will become the discount that will have to be deducted from the total monthly tariff.

Thanks to independent calculations, it would seem that it is possible to control the recalculation that the management company will do. But in reality, everything turns out to be much more complicated. Therefore, in order to achieve a reduction in invoices for payment, after self-measurement of indicators, the following actions must be taken:

• The first step is to call the emergency service to inform the dispatcher that water is entering the house that does not meet the standards. The dispatcher accepting the appeal must register it under a certain number, which must be remembered, but it is better to write it down. In addition, it would be reasonable to record the name of the employee who accepted the application and the time it was submitted.

It is possible that the responsible employee is already aware of the reasons that caused temporary deviations from the norms of hot water supply and can inform you when everything will be restored. If not, then let's move on to the truth.

• Upon the received appeal, within a few days, the management company must send an inspector or another of its representatives, who, after making sure that the information is correct, draws up an act on inadequate water quality.
• In the event that the employees of the managing organization are “in no hurry” to visit the house in order to sort out the reasons, the act can be drawn up independently by inviting several neighbors who must sign the document, thereby certifying the data received.

Such a document is recognized as legally significant, therefore, on its basis, it is quite possible to draw up an application addressed to the head of the State Housing Inspectorate or public utilities, indicating in it all the data received, as well as legal documents regulating service standards, and the time of consideration of the application.

The application must also indicate the reason for the appeal - "poor quality water". On the document submitted to the housing inspection, the inspector should receive a response about accepting the application for work, after which it remains to wait for a solution to the problem.

It should be noted that the best option would be to draw up a collective application from the whole house or from the majority of its residents. In this way, you can speed up the procedure for considering a complaint and restoring hot water temperature standards.

Installation of modern devices for quantitative and qualitative accounting of water consumption

Recently, more and more often, apartment residents, faced with similar problems and desperate in the fight against housing and communal services bureaucrats, are trying to install individual water metering devices, both cold and hot. And if there is a financial opportunity, then the best choice would be to install a “smart meter” - it will justify itself pretty quickly.

A temperature sensor is installed before entering the water meter. As a result, such a device captures water consumption in real time, taking into account both volume and temperature. If the value of the hot water temperature does not correspond to the standard, then the billing automatically goes at a reduced rate, or even in general - as for the consumption of cold water.

By the way, there are cases when employees of management companies flatly refuse to register such multi-tariff water metering devices and accept payment according to their testimony (despite the existing certificates of conformity of water meters), motivating this with a bunch of all sorts of obscure excuses. It is understandable - often such a technique becomes a "bone in the throat" for them, since there is nowhere to escape from the dispassionately recorded timing of violations.

If you are faced with such opposition, you should seek recognition of your innocence, referring to the already mentioned above Decree of the Government of the Russian Federation No.

Below is a quote from Article No. 31 of this Decree (an extract of two paragraphs, “t” and “y”), which, after a careful reading, should, in theory, remove all questions on this issue:

The contractor (that is, a legal entity, regardless of the legal form or an individual entrepreneur providing utility services to the consumer) is obliged: ...

T) not create obstacles to the consumer in exercising his right to install an individual, common (apartment) or room metering device, corresponding to the requirements of the legislation of the Russian Federation on ensuring the uniformity of measurements, including a metering device, the functionality of which makes it possible to determine the volumes (quantity) of consumed communal resources differentiated by time of day (set periods of time) or by other criteria reflecting the degree of use of communal resources, even if such an individual or common (apartment) metering device is functionality differs from the collective (common house) metering device, which is equipped with an apartment building;

at ) to carry out, at the request of the consumer, commissioning of the installed individual, common (apartment) or room metering device, corresponding to the legislation of the Russian Federation on ensuring the uniformity of measurements, even if such an individual or common (apartment) metering device differs in functionality from the collective (general house) metering device that an apartment building is equipped with, no later than a month following the date of its installation, and also proceed to the implementation of calculations of the amount of payment for utilities based on the readings of the metering device put into operation, starting from the 1st day of the month following the month when the metering device was put into operation; …

Water consumption meters - how to choose and install yourself?

By installing water meters, many problems related to the quantity and quality of consumed utilities are often solved at once. Read more about it in a special publication of our portal.

How to write a claim for the elimination of violations?

If the desire to restore the normal temperature regime in the hot water supply system has not passed, then after fixing the violations, it is necessary to proceed to the “documentary part” of the process. So, the consumer (or a group of consumers) expresses his claims by filing an application.

The application is drawn up according to the established model, in legible and neat handwriting.

• In the right corner of the document being drawn up, you should indicate the official and organization to which the application is sent, as well as the last name, first name and patronymic of the person from whom it is written, and his contact details - residential address and telephone numbers. If a collective complaint is filed, this fact should be clarified.
• Further, retreating 50 ÷ 60 mm down, the word “Statement” is written and it is indicated on what occasion it was drawn up. In this case, it is best to indicate Article 7.22 of the Code of Administrative Offenses, which provides for liability for violation of the rules for the maintenance and repair of residential buildings.

• Further, the text of the complaint itself is written, which is also drawn up in a certain form. First, the address of the house is indicated where the hot water supply standards established by SanPiN are not met, and then the essence of the problem is described.
• At the end of the drafted text, there is an appeal to the manager of the Housing Inspectorate with a requirement to check the fact of the violation, and issue an order to eliminate the problem that has arisen, as well as recalculate hot water tariffs for a certain period. In addition, we can safely demand, in accordance with Article 7.23 of the Code of Administrative Offenses of the Russian Federation, that administrative penalties be applied to employees guilty of regular violations of hot water supply standards.
• At the bottom of the document is the date of the application and the signature of the applicant or applicants, when filing a collective complaint.

Filing an application can be called the first part of the process of restoring justice. Further, after filing a complaint, you should wait for a response from officials who are required to respond within (maximum) 30 working days from the date of receipt of it. Then troubleshooting should follow. If this did not happen, and the normal temperature regime of the water was not restored, and the recalculation was not made within a month and a half, then the residents of the house have the right to go to court. In the same way, a complaint is filed if the water has an unpleasant smell, taste, dirty or cloudy appearance.

In order for the consumer to have a chance to defend his rights in case of violation of water quality standards, it must be remembered that when drawing up an agreement between him and the supplier, all the norms of the public services provided, which are defined by law, must be prescribed. Therefore, before you put your signature on the contract, you should carefully study it, including all footnotes, including "written in small print."

Expected changes in the standards for the provision of DHW services

Recently, Rospotrebnadzor has been actively discussing the issue of lowering the temperature standard for hot water supply from 60 to 50 degrees.

At the same time, two options for solving the problem are proposed in order to save energy:

• The first option is to use special disinfectants for high-quality water purification, instead of heating. At the same time, experts assure that consumers will not be infected, as this is a more effective way to improve the quality of water supplied to apartments.
• The second option under consideration is to lower the water temperature to 50 degrees constantly and heat it up to +70 degrees only once a day. According to experts, when offering such a measure of thermal disinfection, it is more effective, and this is proved by world experience, since in many countries of the world this is the method of purifying water from bacteria living in it. To avoid accidental thermal injury among consumers, heating to high temperatures is suggested to be carried out at night.

There are, of course, ardent opponents of such changes, who operate on the following quite fair considerations:

• Firstly, they believe that it is still necessary to take into account the opinion of the consumers themselves on this issue, since the changes will primarily affect their comfort and the amount of payment for the services provided (it seems that although the lower heating limit will be lowered, the service will not be cheaper will follow).
• Secondly, with, alas, the current approach in the Russian public utilities to various changes, it is necessary to be prepared for output parameters that will be below the established standards, since even today they are far from being always met. For example, if we are talking about reducing the level of heating of hot water to 50 degrees, then in practice it is quite realistic to get no more than 40 ÷ 45 degrees at the output, which already "does not climb into any gates." And discounts for such temperatures, taking into account the permissible 3 degrees of deviation, will turn out to be generally ridiculous. In short, the consumer is once again the loser.
• Thirdly, the practice of the functioning of the Russian housing and communal services does not in any way allow one to be sure that in all municipalities, without exception, high-quality purification of cold water will be carried out before it is heated. Well, this may well lead to an increase in the likelihood of various infectious diseases. Therefore, the opponents of the discussed initiatives believe that in the conditions of the Russian communal system, only thermal treatment of water supplied to apartments is a truly effective method of disinfection in modern realities.

To date, the previously developed standards are still in force, while the new ones were planned to be introduced from March 2017, but so far there has been no official confirmation or refutation of this issue. It is known, however, that such an idea has not yet received approval from the Government of the Russian Federation. But who knows, maybe this will happen someday if alternative proposals that have long been adapted in our public utilities are not heard.

Video: Insufficient hot water temperature is a problem in most regions of Russia

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Asked 2012-06-28 14:51:02 +0400 in the subject "Protection of consumer rights" from Moscow

Rules for measuring the temperature of hot water. Which document to trust? Today, Rospotrebnadzor, together with the HOA, measured the temperature of the hot water supply in the apartment. After a ten-minute drain at a rate above 1 liter per minute, the DHW temperature was 44.4 degrees at a rate of 60 degrees. There are three measurement methods. What to believe? 1. Decree No. 354 dated May 06, 2011: 5. Ensuring that the temperature of hot water at the tapping point complies with the requirements of the legislation of the Russian Federation on technical regulation (SanPiN 2.1.4.2496-09) * (2) * (2) Before determining the temperature of hot water in the water tapping point is drained for no more than 3 minutes (Appendix 1 to Rules 354). 2. GOST R 51593-2000. DRINKING WATER. SAMPLE SELECTION. 4.1.5 Water sampling from the consumer's tap Water sampling is carried out at the outlet of the taps of the internal water supply networks of houses. When sampling from a consumer tap, the time for draining water before sampling depends on the purpose of sampling. If the purpose of sampling is to assess the effect of materials in contact with water on water quality, then samples should be taken without first draining the water. For other purposes, 2-3 minutes of water discharge is sufficient to establish equilibrium conditions before sampling. 3. METHODOLOGICAL INSTRUCTIONS MUK 4.3.2900-11. Date of introduction: July 12, 2011 (G.G. ONISCHENKO). 4.3. CONTROL METHODS. PHYSICAL FACTORS HOT WATER TEMPERATURE MEASUREMENT IN DISTRICT HOT WATER SYSTEMS 5. Before sampling hot water, the water must be drained to a constant temperature. The time for draining water can be up to 10 minutes, depending on the state of the distribution network and the mode of hot water consumption by the consumer. When sampling at the point where hot water is supplied to the distribution network, water is not drained. Sampling is carried out in a container that meets the requirements of paragraph 3.2 of these Guidelines, with a continuous flow of water. The water flow should be at least 2 liters per minute (determined by the time of filling the measuring container). During sampling and measurements, excess water is poured over the edge of the sampling container into the pan, and from it is removed into the sewer. 7.6. To measure the temperature of the sampled hot water, the thermometer is immersed in the water under test in such a way that the thermometer ball (or SI sensor) is approximately in the center of the sampling container. Measurements are carried out with a continuous flow of water into the container. The measurement result is recorded after the establishment of stable MI readings, but not more than 10 minutes later. after the start of sampling. At the same time, Regulations No. 307 and No. 354 say: Uninterrupted round-the-clock hot water supply throughout the year. Uninterrupted - continuous without preliminary drains. I was mistaken, the measurement was carried out at a water drain rate above 2 liters per minute.

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