The act specifies the following information:
- date of its compilation,
- apartment characteristics,
- composition of the commission,
- device data,
- temperature values,
- signatures of all members of the commission.
The act is drawn up in two copies, one of which remains with the owner of the apartment, and the other - with the housing and communal services employees who are measuring. to the table of contents Air exchange rate Air temperature is not the only parameter that directly affects the comfort and safety of people living in the house. Air exchange is important for the body: the presence of fresh air, ventilation of residential and non-residential premises. This parameter is also adjustable regulatory documents SanPiNa. So, the required rate of air exchange rate for a dwelling with an area of 18 m² is 3 m³ / h per one square meter, for the kitchen - three times more.
What temperature should be in the apartment during the heating season
Utility bills are growing every year, especially in times of economic crisis. Unfortunately, nothing of the kind can be said about their quality. When citizens give a significant part of their hard-earned funds to provide comfortable conditions residence, utilities strive to show bad faith on all fronts of their work.
The content of the article:
- Indoor temperature standards
- The timing heating season
- Measurement of heat in the room
- Air exchange rate
- How to measure the coolant?
- Responsibility of utilities for violation of the temperature standard
Dear Readers! Our articles tell about typical ways of solving legal issues, but each case is unique.
What temperature should be in the apartment in winter?
In the event that the temperature standards in the apartment during the heating season are not observed, it is necessary to demand recalculation of the payment for the corresponding service. Her fees must be reduced by 0.15% for each hour of non-compliance. Normal winter temperature in an apartment All temperature standards in a living room are determined and regulated by GOST 30494-2011 "Indoor microclimate parameters".
Attention
First of all, the temperature should be comfortable for those who live in the apartment. Inside a dwelling, these standards are different, although there is an average temperature for an apartment. In general, the normal temperature is 20-22 degrees. Naturally, the beginning of the heating season should begin long before the onset of frost, that is, a stable minus.
They begin to "heat" the apartments before the onset of winter. This happens after the thermometer is not constantly less than +8 degrees.
What is the optimal temperature in the apartment in winter: the norm by law
In accordance with clause 4.10.2.1. Rules and regulations technical exploitation housing stock ", approved by the Resolution of the State Construction Committee of the Russian Federation of September 27, 2003 N 170, organizations for servicing the housing stock during the operation of residential buildings should regularly take measures to maintain proper temperature and humidity conditions and air exchange in residential and auxiliary premises... Moreover, the management company is obliged to maintain the temperature and humidity regime not only in the apartments of a residential building, but also: - in the attic (in cold attic rooms - no more than 4 degrees Celsius above the outside temperature, in warm attic rooms - not lower 12 degrees Celsius). (Clause 3.3. Resolution of the State Construction Committee of the Russian Federation No. 170); - in the premises of basements and technical subfields ( basements must be dry, clean, have lighting and ventilation.
What should be the temperature in the apartment during the heating season of 2018
Important
It is accepted to adhere to the following indicators: Kitchen - recommended temperature - 19 - 21 degrees, maximum - 26 degrees, bathroom - respectively, 24 and 26, bedroom, hall - 20 and 24, corridor - 18 and 22. If necessary, check the compliance of these indicators with regulatory parameters, measurements should be carried out in a place where there are no drafts and the battery is not located close. Hypothermia, symptoms and consequences When the body is hypothermic in the room, there is a feeling of chills.
Increased drowsiness may develop, and performance may decrease. There is a desire to wrap up, put on warm clothes. Young children and old people get overcooled the fastest. The consequence of hypothermia can be colds, problems with the heart and blood vessels.What are the norms for the temperature in the apartment during the heating season according to sanpin?
Info
The temperature standards that should be in an apartment during the heating season are determined by law. Sanitary standards determined by sanitary control Russian Federation, boil down to the following:
- In the corner room - 20 ° С;
- In the living room - 18 ° C.
- In the kitchen - 18 ° C.
- In the bathroom - 25 ° C.
- In the toilet - 18 ° С, and with a combined bathroom - 25 ° С; although in a bathroom with individual heating admissible temperature- 18 ° C.
It is within these limits that temperature fluctuations are considered optimal, and people in an apartment should feel good at such indicators. See also: Room temperature standards for kindergartens When the temperature drops below normal, which most often happens in the winter season, more energy is spent on keeping warm.
The person experiences fatigue and constant accumulating stress.
The temperature regime in the apartment is the norm (sanpin)
During the period of correcting violations, the standards change and charges for an apartment are recalculated taking into account the area of housing. The heating service must be uninterrupted. Allowed breaks should not exceed 24 hours per month (this is in total).
If the reduced temperature lasts for a long time, then you need to call the control room. If a blockage is found during the inspection, it must be removed. In the case when the reasons are not found, you need to write to management company or housing and communal services statement.
Where else can you go:
- the prosecutor's office;
- consumer protection society;
- housing inspection.
During the proceedings, you must submit acts, statements with appeals, as well as copies of documents of title. On the video about heating standards If you approach the process correctly, you can defend your rights.
- 1 Specified temperature in living quarters
- 2 What can affect the temperature in the apartment?
- 3 How to correctly measure air temperature?
- 4 How to measure the temperature of the coolant?
- 5 What to do if the temperature in the living area is below normal?
- 6 The answer to your question may be found here
Standard temperature in residential premises Normal work systems central heating in the cold season - this is a topic that worries every city dweller. Unfortunately, in practice, it often turns out that the heating services of residential premises are provided by public utilities of poor quality. Situations often arise when the heating seems to be working, but it is cold in the apartments, residents have to turn on additional heating devices and pay significant electricity bills.
In order not to incur unnecessary costs, it is useful to know what temperature should be in living rooms, what documents set this standard and what to do if it is not respected. The temperature regime in the apartment is determined by the Rules for the provision utilities, which were approved by Decree No. 354 of 05/06/2011. In accordance with this document, the air temperature in the room should not fall below 18˚С, and in corner rooms ah - below 20˚С.
A decrease in the standard temperature at night is allowed, but not more than 3˚С. No reduction is allowed during the day. If the temperature deviates from these values, then the payment for the heating service should be recalculated downward by 0.15% of the size of the payment for each hour of deviation from the norm. In addition, optimal and allowable values temperatures in living quarters are established by SanPiN 2.1.2.2645-10.
The measuring distance should be more than half a meter from outer wall and heating appliances, and its height should exceed 60 centimeters. A sample of the Temperature Control Certificate can be downloaded here. If in the course of self-measurement you found that the temperature rate is lowered, you should inform the Emergency Dispatcher Service about this. If the disruption of heat supply is not caused by natural factors (for example, an accident on the heating main), the dispatcher calls an emergency team to the house, which constitutes an official measurement report. The measurement must be carried out by a registered device with all the necessary technical documents.
The cost of utilities is growing steadily every year, and their quality remains at the same level. Most tenants complain about the lack of a comfortable microclimate in the living space, when the thermometer outside the window drops to minus values. Our citizens live in harsh climatic conditions, therefore, the question of what should be the temperature in the apartment during the heating season always remains open. Residents of apartment buildings should remember that a temperature that does not meet sanitary standards affects well-being and even health. How many degrees should be on a room thermometer in winter, we will tell you in this article.
Advice! The apartment will get significantly warmer if you place the foil between the radiator and the wall. The foil reflects heat and prevents the penetration of cold.
Temperature norm during the heating season and what is written in GOST
The comfortable air temperature for each person is different: some feel great and are in no hurry to put on warm clothes at 18 ° C, while others wrap themselves in shawls and take out woolen socks, carefully knitted by their grandmother, already at twenty 20 ° C.
The temperature standards in the apartment are specified in the regulatory documents, which refer to “GOST R 51617–2000. Housing and communal services. General technical conditions". The state standard states that the standard air temperature in residential premises is from 18 ° C to 25 ° C. It is also important to consider the purpose of the living space. For example, 14 ° C, which is acceptable for flights of stairs, absolutely do not meet the standards for the bathroom.
For lobbies and inter-apartment spaces, the optimal set temperature ranges from 16 ° C to 22 ° C, since residents spend here less than an hour a day. For residential premises, the temperature indicators are slightly higher: in corridors, bedrooms, living rooms, kitchens with gas or electric stoves the thermometer must show at least 18 ° C, since a person is here for more than 4-5 hours a day. The temperature regime and hygienic requirements for the microclimate are also regulated by the Sanitary and Epidemiological Rules and Norms (SanPin).
| Premises for the intended purpose | Standard temperature according to SanPiN and GOST | Note |
| Living room, bedroom, living room, nursery | 21 ° C | A normal temperature in the bedroom can help relieve insomnia and improve your well-being. In children, the temperature should be determined by the age of the child: 25 ° C is suitable for infants. |
| Kitchen | 22 ° C | Plates, Appliances, microwaves, ovens emit heat, therefore high temperatures are unacceptable. |
| Bathroom and combined bathroom | 25 ° C | Because of high humidity low temperatures can cause dampness and mold |
| Study room, study room | 21 ° C | At high temperatures and lack of fresh air, the brain begins to perceive new information worse. |
| Pantry | 17 ° C | _________________ |
| Corridor between apartments | 19 ° C | _________________ |
| Lobby, staircase | 17 ° C | _________________ |
How many degrees should there be in a corner apartment
It is usually cooler in corner apartments, as one of the walls faces the street. Optimum temperature in such an apartment should be higher and reach at least 20 ° C. Most apartment buildings have an extra battery installed on the wall in contact with the street to avoid mold. It is somewhat colder in apartments located on the first and last floors, since the cold comes from the basement or from attic space or roofs. 
Advice! V corner apartment it will become much warmer if the walls are insulated mineral wool, expanded polystyrene, polyurethane foam, cork cloth.
How to correctly measure the air temperature in an apartment
To achieve a recalculation of the payment for heat, it is necessary to independently measure the temperature in the apartment. You can measure and obtain objective data subject to the following rules:
- measurements cannot be taken in sunny weather, since the residential building warms up significantly even under the rays of the winter sun;
- the measurement accuracy in the room is affected Fresh air coming from the street. Before fixing the maximum and minimum values, you should close all windows and make sure they are tight;
- the set temperature is measured in several rooms in order to fully reflect the state of the heat supply;
- the thermometer should not be located near heating devices and walls in contact with the street: the distance from them should be at least 50 cm;
- warm air rises up, and cold air goes down, so measurements should be taken at a height of at least 60 cm from the floor.
Important! SNiPs were developed back in the Soviet Union and today some of them are advisory in nature.
Why is the temperature in a living room significantly lower than the standard
In the cold season, residents complain of low temperatures and the appearance of mold and mildew. The main reasons for the non-compliance with GOST of the average temperature in living quarters:
- increased heat transfer due to the formation of cold bridges, which entails an increase in the cost of maintaining the standard temperature in the apartment;
- lack of required pressure and low water temperature in heating radiators;
- Availability air congestion that prevent the normal circulation of water in the heating system. You can release air from radiators of central water heating using a Mayevsky tap;
- non-compliance of housing with building codes (SNiP). Today, developers, for the sake of maximizing profits, neglect the norms prescribed in technical regulations and build multi-story houses in the shortest possible time. According to statistics, more than half of modern new buildings were built with violations of architectural and construction design;
- significant heat loss may be caused by a malfunction window system and the presence of gaps between the panels. This problem is observed in houses built more than 30 years ago. It is impossible to touch the heating devices themselves, but the air in the apartment remains cool. Sometimes the problem can be solved by replacing wooden frames on plastic windows.
Advice! Sometimes heating network continue to work at full capacity when the temperature outside the window is above zero. If the housing maintenance service is not interested in the economical use of heat energy, then the apartment owners should contact the management company. In case of inaction of the Criminal Code, it is necessary to write a complaint to the housing inspectorate and Rospotrebnadzor. I believe that these measures will help to deal with unscrupulous utilities.
What to do and where to go if the average temperature in the apartment is far from the sanitary standard
The lack of heat in the apartment also indicates the provision of utilities of inadequate quality and a reason to contact the emergency dispatch service so that the commission came to measure the indicators. Employees accept both applications in writing and calls from citizens by phone. The operator on duty registers the complaint and appoints the time for the inspection.
The commission must arrive no later than 2 hours after receiving the complaint from the consumer. Exact time verification is agreed with the apartment owners.
After fixing the indicators with a registered device that has all the necessary technical documents, an inspection report is drawn up. If violations are detected, the act prescribes how many degrees are in the room, date and time, characteristics of the apartment, the composition of the commission. The document is signed by all members of the commission.
Advice! If you decide to take care of the thermal insulation of your home on your own, then do not forget about supply and exhaust ventilation... Lack of air exchange causes unpleasant odors and condensation on the windows.
What is the average temperature in the heating radiator
The temperature of the water in the heat carriers depends on the weather conditions and the state of urban heating networks. This indicator is rarely when it exceeds 90 ° C. Even such high temperature not always enough in the period severe frosts... Average temperature hot water in the tap and in the radiator reaches 60 ° C. 
You can find out the temperature using the usual mercury thermometer, which is placed in a small container and filled with water. Permissible deviations c should not exceed 4 ° C, and only upwards.
There are several ways to measure the temperature in the battery:
- place the thermometer on the radiator and add a couple of degrees to the obtained values;
- get an infrared thermometer, the error of which does not exceed half a degree. The thermometer is connected to heating device with a thermocouple wire to the battery.
Let's summarize
Unfortunately, we are used to improper performance of utilities. Residents of high-rise buildings are not embarrassed by mountains of garbage, idle elevators, weak pressure water, lack of regular repairs at the entrance, a little warm water from the tap with hot water etc. At the same time, appeal to supervisory authorities helps to correct the situation. If in winter months the temperature in the apartment drops below 18 ° C, then owners and tenants need to contact the Criminal Code, emergency dispatch service, housing inspection and Rospotrebnadzor in order to defend their rights and protect interests.
Heat / Heating batteries
Problems with heating during the heating season and cold in the apartment can be a reason for going to court. By law, batteries must heat the room at least the temperature set by special standards.
What should be the temperature in the apartment? Legal requirements
Indoor temperature apartment building is determined by the "Rules for the provision of communal services to owners and users of premises in apartment buildings and residential buildings", as well as "GOST R 51617-2000. State standard Russian Federation. Housing and communal services. General specifications. "
The "Rules for the provision of utilities" states that the temperature in residential premises should not be lower than +18 ° C (in corner rooms - +20 ° C). And in areas with a temperature of the coldest five-day week -31 ° C and below, the air temperature in living quarters should not be lower than +20 ° C (in corner rooms - +22 ° C).
At night (from 00.00 to 5.00) the air temperature in the apartment can drop by no more than 4 ° C. In the daytime, temperature drops below the standard level are not allowed.
At the same time, GOST R 51617-2000 (State standard of the Russian Federation. Housing and communal services. General technical conditions. approved Resolution of the State Standard of Russia dated June 19, 2000 N 158-st) establishes the minimum air temperature level for certain types of premises in an apartment.
| Premises | Indoor air temperature cold period year, ° C |
| Living room of an apartment or dormitory | 18 (20 ) |
| The same, in areas with the coldest five-day temperature (security 0.92) minus 31 ° C and below | 20 (22 ) |
| Apartment and dormitory kitchen, cubic: | 18 |
| Drying cabinet for clothes and shoes in the apartment | - |
| Bathroom | 25 |
| Private restroom | 18 |
| Combined toilet and bathroom | 25 |
| The same, with individual heating | 18 |
| Washroom common | 18 |
| Shared shower room | 25 |
| General washroom | 16 |
| Dressing room for cleaning and ironing clothes, washroom in the hostel | 18 |
| Lobby, common corridor, lobby in the apartment building, staircase | 16 |
| Lobby, common hallway, dormitory staircase | 18 |
| Laundry room | 15 |
| Ironing, drying room in hostels | 15 |
| Pantries for storing personal belongings, sports equipment; household and linen in the hostel | 12 |
| Dormitory isolation ward | 20 |
| Elevator machine room | 5 |
| Waste collection chamber | 5 |
Notes: In the corner rooms of apartments and hostels, the air temperature should be 2 ° C higher than indicated
How to correctly measure the temperature of the air in your apartment?
The current "Rules for the provision of utilities" clarify the situation as follows:
... The air temperature in living quarters is measured in a room (if there are several rooms - in the largest living room in terms of area), in the center of the planes that are 0.5 m from the inner surface of the outer wall and the heating element and in the center of the room (the point of intersection of the diagonal lines of the room) at a height of 1 m. In this case, the measuring instruments must comply with the requirements of standards (GOST 30494-96) ...
What to do if the temperature in your apartment has dropped below normal?
If you find that your apartment is colder than required by law, you must notify your emergency dispatch service. The statement can be made both in writing and orally (by phone call).
The duty officer is obliged to register your application and appoint a time for the inspection.
The time for the inspection is set no later than 2 hours from the moment of receiving a message from the consumer about the violation of the quality of the utility service, unless a different time has been agreed with the consumer.
At the end of the inspection, an inspection report is drawn up. If in its course the fact of violation of the quality of the utility service is established, then the inspection report indicates the date and time of the inspection, the violations of the quality parameters of the utility service, the methods (tools) used during the inspection to identify such violations, conclusions on the date and time of the beginning of the violation of the quality of utility services. services.
It's cold in the apartment: what kind of compensation can you expect?
If no one comes to you, or comes, signs the acts, but nothing changes, then you have a natural desire to influence the situation in more radical ways.
Before moving on to considering the possible methods of influencing public utilities, let's clarify what responsibilities the current legislation imposes on the heat supplier to a residential building.
The requirements for an allowable interruption in the heat supply are formulated as follows (for more details, see the Rules for the provision of utilities to owners and users of premises in apartment buildings and residential buildings, Appendix 1, Section VI):
- no more than 24 hours (in total) within 1 month;
- no more than 16 hours at a time - at an air temperature in residential premises from + 12 ° C to the standard temperature indicated in the table above;
- no more than 8 hours at a time - at an air temperature in residential premises from + 10 ° С to + 12 ° С;
- no more than 4 hours at a time - at an air temperature in residential premises from + 8 ° С to + 10 ° С
Responsibility of public utilities for violations of these requirements is established as follows:
- for each hour of exceeding the permissible heating interruption duration, calculated in total for settlement period, in which the specified excess occurred, the amount of payment for utility services for such a billing period is reduced by 0.15% of the amount of the payment determined for such a billing period.
But what if heat is supplied to the apartment, but the batteries do not warm up the room? In this case, the following requirements are established:
- permissible decrease in the standard temperature at night (from 0.00 to 5.00 hours) - no more than 3 ° C from the above level;
- lowering the air temperature in the living room during the daytime (from 5.00 to 0.00 hours) is not allowed
Responsibility for violation of these norms is established as follows:
- for each hour of the deviation of the air temperature in the dwelling in total during the billing period in which the specified deviation occurred, the amount of the utility fee for such a billing period is reduced by 0.15% of the amount of the payment determined for such a billing period for each degree of temperature deviation.
Thus, the current legislation makes it possible to:
- In case of disconnection of your batteries for each hour in excess of the permitted duration of disconnection of the batteries (the terms are indicated above), collect 0.15% of the monthly (this is our setting of the settlement period) payment for heat
- If the apartment is cold, but the batteries are still heating, then you can demand a decrease in the monthly heating fee by 0.15% for every hour when the temperature was below the standard.
The recalculation can be of a significant amount. Let's count.
Suppose you pay about 3000 rubles a month in winter to heat your apartment. You are tired of being constantly cold and, say, on December 3, you drew up an act stating that the temperature in your apartment does not exceed 15 degrees Celsius (determined based on the temperature in the largest room in terms of area).
However, within a month there was no reaction from the communal services. The house is still cold. What will the recalculation be?
We take 27 days following the drawing up of the act. It will be 648 hours. We multiply this number of hours by 0.15%, we get a figure of 97.2%. For this amount, you must recalculate. It turns out that you are actually not obliged to pay for heating if this service is not provided with high quality.
Naturally, no one will voluntarily return this money to you. We must go to court.
What are the chances of winning a lawsuit on cold batteries in an apartment?
There are precedents that residents were able to achieve recalculation of heating bills due to the cold in the apartment.
In particular, in 2014, in several courts, a resident of the Perm Territory managed to obtain a recovery from 136 thousand rubles in favor of the low temperature in the living quarters.
According to Rossiyskaya Gazeta, a resident of Gubakha Natalya Alekseeva (surname changed) in the spring of 2014 filed a lawsuit against the local Criminal Code, demanding 350 thousand rubles from public utilities. She substantiated her statement by the fact that during the heating season of 2012-2013, as well as in the winter of next year, the temperature in her apartment did not rise above 15 degrees. Meanwhile, according to the rules for the provision of utilities, the air in living quarters must be warmed up to 18 degrees, and in corner rooms - up to 20 degrees.
Alekseeva invited the staff of the UK to take the temperature. In total, such measurements were made ten times. And they never met the norm. The plaintiff even noted in her statement to the court that due to the cold in the apartment she fell ill and listed several diseases that had brought her to the hospital.
Alekseeva never stopped complaining to all kinds of authorities, regional and regional, trying to get the recalculation of utility bills. And in 2013, she even refused to pay for heating, believing that they were taking money from her unreasonably. The case then reached the magistrate court, which issued an order to recover 31 thousand rubles of debt from Alekseeva. But this decision was overturned, since she was able to prove the improper provision of such a service as heating.
As a result, all attempts to resolve the problem peacefully were unsuccessful. The claims with the request to recalculate the payment for heat were rejected. No compensation was offered to the woman. And then she went to court.
During the trial, representatives of the management company completely denied their involvement in the low temperatures in Alekseeva's apartment. They stated that there was no contract between them for the provision of such a service as heating, and they did not receive money for it. Therefore, they did not recognize the presented requirements.
However, the Gubakhinsky city court decided otherwise. The fact is that, according to the management agreement for the apartment building where Alekseeva lives, the Criminal Code is obliged to provide water supply, sewerage and heating services. According to the same document, payment for them must be paid directly to resource supplying organizations.
The management company also has an agreement with local government Housing and communal services on the supply of thermal energy. It indicates that this resource is intended for heating residential buildings, and the air temperature in them must comply with the standards.
Therefore, the court recognized Alekseeva's requirements as legal, and all objections of the Criminal Code were unfounded. The absence of a heating contract between them does not play any role, since this obligation communal organization specified in the contract for the management of the apartment building.
Taking into account that the management company could no longer argue for the fact of poor-quality heat supply, the court satisfied the plaintiff's demands to recover money. At the same time, Alekseeva is obliged to return 77 thousand rubles as a recalculation, in addition, a fine in half of this amount and 20 thousand rubles as compensation for moral damage. Total 136 thousand.
Compliance with heating standards in winter is very important, since otherwise the residents can get very cold.
The norms are established by GOST standards and are taken into account by management companies.
Exists building rules and norms - SNiPs, according to which the features of the temperature regime in apartments in the winter period are established.
They are used primarily to protect the rights and interests of citizens.
Norms in the winter indoors in accordance with GOST
The temperature in the apartment must comply with the standards given in the table. This is especially important when creating a room for a newborn baby in the house.
Conventional living rooms are heated at an average level, according to GOST, but in the corner the temperature should always be 2 - 4 degrees higher due to the peculiarities of its location and cold air blowing.
| Room type | t air in degrees Minimum |
t air in degrees Permissible |
Relative humidity in% Minimum |
Relative humidity in% Permissible |
| Living room | 20 – 22 | 18 – 24 | 30 – 45 | 60 |
| Living quarters in areas where the air temperature reaches - 31 degrees and below | 21 – 23 | 20 – 24 | 30 – 45 | 60 |
| Toilet | 19 – 21 | 18 – 26 | Not installed | Do not mouth. |
| Kitchen | 19 – 21 | 18 – 26 | Do not mouth. | Also |
| Bathroom, combined sanitary unit | 24 – 26 | 18 – 26 | Do not mouth. | Do not mouth. |
| Corridor between apartments | 18 – 20 | 16 – 22 | 30 – 45 | 60 |
| Staircase | 16 – 18 | 14 – 20 | Do not mouth. | Do not mouth. |
| Storage rooms | 16 – 18 | 12 – 22 | Do not mouth. | Do not mouth. |
In the spring and summer time year, the heating is turned off after the temperature in the region reaches +8 degrees and lasts for several days.
How to take measurements correctly
After a citizen notices that the heating in the room is insufficient, he begins to demand from utilities to reduce the payment for housing and communal services.
Before doing this, you must carry out self check for possible hypothermia of the apartment for other reasons.
After the employees of the Criminal Code arrive at the house, they will start checking the battery, the premises, measure how many degrees of heat are retained in the room, but if they notice a draft, they can not hope for recalculation.
In order to eliminate such a situation, before calling the masters at home, you need to do the following:
| Check how tightly closed the windows and doors in the room | Representatives of the management company will without fail check possible sources of leakage of incoming heat |
| It is acceptable to use a regular room thermometer | It should be positioned correctly - the device should hang at a distance of at least 1 meter from outer wall, and at a height of at least 1.5 meters |
| If a citizen suspects | That the heating in the apartment is not sufficient, measurements should be taken every hour, during the day. If, as a result of the check, it is found that the temperature in the room does not correspond to the GOST standard, there are deviations of more than 3 degrees during the daytime and 5 degrees at night, an act of measurements is drawn up. It will be the basis for recalculating payments for utilities |
| Measurements are not taken at that time | When the weather is clear outside the window and the temperature is above 5 degrees. This is due to the fact that the temperature in the room increases when heated by the sun's rays. Therefore, you should call the master on a cold day. |
After the measurements have been made, you can submit an application to the house management, after which a master will be sent with measuring instrument high precision.
The text of the application must consist of the following points:
| Management company name | And full name of the director of the organization |
| The word "Application" in capital letters | — |
| The following is a request | "To measure the air temperature in the living quarters of apartment No. ...". It is necessary to indicate the air temperature in the room, which is kept at the same level for about one to two weeks |
| Below are the regulations governing the process of supplying heating to residential buildings | Rules for the provision of utility services to apartment owners - Government Decree No. 354 and Sanitary and Epidemiological Requirements for the Living Conditions of Citizens in Residential Premises - Appendix 2 |
| The situation at the time of the request is described | “This morning (in the afternoon) the temperature in the room was 15 degrees with permissible readings - 18 C. Please take measurements in accordance with the requirements established by GOST in paragraph 4 -“ Control methods ”. I wish to be present at the inspection of the apartment by the commission. I demand to draw up an inspection report in two copies, one of which will remain with me. " |
| In the last line | Date and signature with decryption are put |
The commission takes measurements of the temperature, microclimate in the room, checks the heating system and draws up an appropriate act.
Then, depending on the detected problems, a decision is made on further actions.
If the house management did not agree with the applicant on the date of the master's visit to the premises and did not send workers, then you should contact other, higher authorities.
Video: excess heat
Where to go in case of deviations from the permissible level
If violations of the temperature regime in the room are detected, citizens should contact the following authorities:
- House management - in the absence of a result, the application is passed on.
- City Housing Inspectorate.
- City or village administration.
The application is carried out on a first come, first served basis. You need to submit documents at the organization at the place of residence, this will speed up the process.
The sequence of actions of the owner of the apartment with poor heating:
| You should start the proceedings with your management company or housing office | To do this, you do not always need to stand in queues; a complaint can be filed through the hotline operating in the city, or through the official website. It is also allowed to write an application in the complaint book. A personal visit will still speed up the process. Provided that the masters are free, they can be sent on the same day to take measurements. |
| Complaint about poor heating | You need to submit directly to the head of the organization - in the housing office, or any other company. The application is written in his name. If the application remains unanswered for several days - 30, then you can go further and draw up an application for Rospotrebnadzor |
| After checking | And the fact of insufficient heat supply to the apartment was established, an application for recalculation is drawn up |
In Russia there is a single hot line, to which citizens from any city can complain about the lack of heating in the apartment - 8 - 800 - 700 - 88 - 00 or +7 - 800 - 700 - 88 - 00.
The operator asks questions about the city of residence, home address and type of problem, asks if any independent measurements and what is the temperature in the room at the time of treatment.
Factors influencing the indoor climate
The microclimate of premises in a residential building is formed under the influence of several factors. Among them are the following:
- Season. In winter, artificial heating is used - from pipes. In summer - the walls of houses are warmed up by the sun's rays.
- Climatic conditions that may differ depending on the region of residence of the citizen.
- Specifications and features of the house.
- The number of people living in the apartment.
Each factor needs to be considered separately:
| Seasons | With the alternation of seasons, the indoor climate in apartments can differ significantly. In winter the temperature drops steadily and it is necessary to use various sources heat. In summer, the premises are not heated. The heating season ends in spring, which immediately leads to temperature fluctuations in the room. In many countries, and in all cities of Russia, the most optimal temperature is 18-22 degrees during the heating season. If it is lower, you should file a complaint |
| Climatic conditions | Depending on the region of the country, residents may change their preferences for the temperature regime. The level of humidity outside, the indicators of atmospheric pressure and the average amount of precipitation are of great importance. The standards established by GOST are general, and the exact indicators are set individually for each locality |
| Technical features of the apartment | The room temperature can be significantly influenced by dimensions - high ceilings, the presence of bulky furniture, insulation in the walls, and in particular - the type of location of the apartment - central or corner. Even the number of storeys has some impact. All these parameters are taken into account by specialists when taking measurements. |
| The number of people living in the room and other features | Women always need a higher temperature than men. Children are often prone to hypothermia and heating, since heat exchange in their body is still poorly developed. The GOST standards practically do not provide for the human factor, therefore it is important to choose the right rooms - not to settle the child in the corner, where it is cooler than in other rooms |
Before calling a specialist to take measurements at home and writing a complaint to the regulatory authorities, you should independently assess the indoor climate, taking into account all of the above factors, since they can have a significant impact on the result.
Every heating season, Rospotrebnadzor and other bodies monitoring the observance of consumer rights receive many complaints from citizens who are not satisfied with the established air temperature in residential premises. Often these complaints are justified, sometimes they are not. The fact is that the legislation very clearly, down to every degree, regulates these issues. These norms are affected in SanNiP, as well as in a number Federal Laws and government regulations.
Established standards for different rooms in a residential building
Utilities must be provided with a specific air temperature in the living quarters, which will differ depending on the specific purpose of each room. The figures are taken from the current SNiP. The values should be as follows:
- 18 degrees for lounges and sleeping rooms;
- the same temperature is provided for the kitchen;
- the bathroom should be really warm - 25 degrees Celsius. It is because of the increased requirements that a coil is always installed there, and not a standard battery;
- for corner rooms, a temperature of 20 degrees is considered normal.
The above figures are taken from Appendix No. 2 of SanPiN, which lists the optimal standards for temperature and humidity in residential buildings. Compliance with them is a requirement, not a recommendation.
Temperature in the rest of the house. Permissible deviations
Living in an apartment building, remember that the law regulates not only the air temperature in residential premises, but also in places common use... Today the values are as follows:
- 16 degrees for staircase... Entrances must be warm, which is provided by heating for which you pay;
- in the elevator - not lower than + 5 degrees;
- attic and basements - +4 degrees.
This temperature regime necessary for safe operation buildings and is recorded in the Decree of the State Construction Committee of the Russian Federation of 2003 under number 170. The negative temperature in technical rooms, which are the above, is simply unacceptable. This is a security issue and the occurrence a similar situation can lead to accidents.
Attention! Heating must be uninterrupted from the beginning of the heating season (the date is set by local authorities and may vary from year to year, depending on the established weather).
Interruptions due to extraordinary circumstances may be allowed. The allowed duration is as follows:
- no more than 16 hours at a time, if the temperature in the apartment did not drop below 12 degrees;
- no more than 8 hours, if the temperature does not drop below 10 degrees;
- 4 hours when the temperature drops to 4 degrees.
For a month, no heating is allowed for 24 hours in total. Exceeding the above-mentioned norms will be a violation of the rules for the provision of utilities and lead to a recalculation of payments made.
Ensuring the proper air temperature in the living space
This responsibility is legally assigned to the management company. It is also important that both an obvious drop in temperature, which makes the apartment unsuitable for living, and an excessive excess of the norm are not allowed.
Attention! According to sanitary standards, an air temperature over 22 degrees Celsius will be considered outside the recommended range. This will inevitably have a negative impact on the health of residents.
If in some rooms the temperature regime is violated, then it is the introduction of changes to the heating system, and, if necessary, the installation of additional devices.
The current rules were introduced by the RF Government Decree No. 307 of May 2006. Minimum temperature threshold for winter period is set to the following values:
- 18 degrees for the living space as a whole;
- 20 degrees for corner rooms in an apartment.
Any Russian region can make changes at the local level. Usually, it comes about the far north, where this issue is especially relevant and the provision of proper living conditions is the primary need. What is typical, for such regions (with periods when the average temperature for 5 days is below -31 degrees), increased norms are set and the apartments should be warmer than the national average.
State Standard R 52617-2000 allows a temperature deviation at night by three degrees towards a decrease or increase from the norm. Everything else is a gross violation of your rights as a consumer of utilities and a reason. It happens as follows:
- according to the seventh section of the Government Decree No. 354 of 2011, the basis for future recalculation will be your appeal to the emergency service of public utilities;
- in addition to a phone call, it is recommended to file a complaint in person by writing a corresponding statement (in 2 copies), taking one of the copies, with a note of admission, to yourself;
- after registering the complaint, the Criminal Code is obliged to measure the actual air temperature in the applicant's living quarters;
- an employee of public utilities measures (and also checks the banal serviceability of indoor heating systems) on the spot, in your presence. Based on the results, an act is drawn up, signed by the parties;
- in addition to the obligatory recalculation of payment for services (which is guaranteed by the Law on the Protection of Consumer Rights), you may also be entitled to payment of a forfeit, if such was indicated in an agreement with the Criminal Code.
Attention! The recalculation should be made both for the period when there was no proper heat in the premises, and for the time it will take for public utilities to restore the heating supply. According to the law, heating charges are reduced by 0.15% for every hour of heating. complete absence, or non-compliance with the norms.
Of course, it may happen that the UK will not react at all to your appeal or will greatly delay the time for sending an engineer to you to measure the temperature. In this case, you need to complain to the city administration, then to the prosecutor's office and the court.
Attention! Being present during the inspection, check the correctness of the expert's actions. Temperature measurement is carried out at a distance of 1 m from the wall and at a height of 1.5 meters in each of the rooms.