If a person believes that the housing and communal enterprise violates the rules or does not fulfill its obligations, then in this case the person can call the 24-hour hotline number. With the help of such a call, you can make a complaint, which will then be considered by the Prosecutor General's Office. With the help of our article, you will learn why you need hot line and what are the main numbers for solving housing and communal services problems.
Main housing and communal services hotline numbers
Today there is a large number of hot numbers of housing and communal services, with the help of which you can file a complaint against employees of a housing and communal enterprise. The reasons for filing a complaint may be different - it may be incorrect provision utilities, delay in payment, overpricing of housing and communal services, and so on. It should be understood that there is not one, but several federal housing and communal services numbers. Different regions can create their own emergency lines to solve communal problems. Most housing and communal services rooms are free of charge, and you can complain about them to utilities around the clock. There are similar services not only in Russia, but also on the territory of Ukraine, Belarus, and so on.
Let's list the main phone numbers of housing and communal services hotlines:
- 8 800 700 88 00 is the direct hotline of the Accounts Chamber of the Russian Federation. This phone is federal, so residents of all regions of Russia can call it. You can call the Accounts Chamber on such issues - inflated tariffs, failure by employees of the housing and communal services enterprise to fulfill their obligations, and so on. This phone number is the main one, and you can call it from 9 am to 6 pm (no weekends). If the hotline employee considers that your case is worthy of consideration, then after your appeal, a complaint will be drawn up, which will be sent to the Prosecutor General's Office for verification.
- 8 800 700 89 89 - this is a direct hotline of the Fund for Assistance to the Reform of the Housing and Utilities Commission (FSR Housing and Public Utilities). This phone is federal, so all residents of Russia can call on it. FSR Housing and Public Utilities is a state organization whose competence is to consider such complaints - incorrect calculation of mandatory monthly payments, refusal of employees of the housing and communal services organization to fulfill their obligations, delay in payment receipts, and so on. After filing a complaint, the FSR housing and communal services employees must conduct an investigation, and if violations are found, the FSR can go to court to protect the rights of the injured person.
- +7 495 777 77 77 is a hotline of the Moscow service that deals with housing problems. After the call, you must select the type of complaint - after that you will be transferred to an operator who deals with solving problems of your type. This number is valid only on the territory of the Moscow region.
- +7 812 576-24-25 and +7 812 576 24 28 are the numbers of St. Petersburg services that deal with housing and communal services problems. During the call, you must select the question that interests you; after that you will be switched to the operator you need. Calling this number makes sense only for residents of the Leningrad region.
- 8 800 700 89 89 is federal Service, which is engaged in advising citizens on savings. This number cannot be used to file a complaint, but it can be used to find out how to save on electricity, heating, water, gas, and so on. All residents can call Russian Federation.
Conclusion
Now you know what a 24-hour utility hotline is. Let's summarize. If a person believes that the employees of the housing and communal services company treated him unfairly (increasing tariffs, failing to fulfill his obligations, delaying payment, and so on), then in this case he can file a complaint. Complaints can be filed through the hotline of the housing and communal services. Federal hotlines for filing a complaint are the number of the Accounts Chamber, the number of the FSR housing and communal services, and so on. There are also regional emergency lines through which you can file a complaint against housing and communal organizations (they operate in all major cities). There are lines that advise citizens on the provision of services and savings.
Do you want to call the hotline of Moscow Mayor Sobyanin for utility complaints? You can ask specialists and other questions, it all depends on the problems you have. In our material, we will study available ways to submit an appeal.
We list a number of reasons for contacting the hotline:
- You want to report facts of corruption.
- There are questions regarding transport.
- Do you want to complain about poor street cleaning?
- Want to ask general questions.
- You want to file a complaint against the officials.
- Want to talk about problems in the area that require urgent solutions.
- Complain about the work of government agencies.
- Get in touch with experts on housing and communal services.
- Get information on solving existing problems in the area.
- You can call the hotline for construction issues.
- Leave a complaint about companies that pollute environment and break the rules.
- There are social issues.
- Trade and services.
- Urban management, etc.