The Russian branch of Microsoft serves not only users of the Russian Federation, but also helps users of Belarus, Kazakhstan, Armenia, Uzbekistan, Georgia, Mongolia, Kyrgyzstan, Turkmenistan and Tajikistan. There is a single hotline for all these countries, as well as methods of technical support.
Microsoft hotline numbers
You can call Microsoft technical support at:
- 88002008001;
- +74959167171.
The first number is a free hotline, but only for calls from mobile phones of Russian operators on the territory of the state. When calling from other countries that receive support in Russia, the call will be charged in accordance with the tariffs of the mobile operator. The second number is offered for dialing out to residents of Moscow and the region. Both lines operate Monday through Friday from 8 am to 8 pm and Saturday from 10 am to 6 pm.
For calls related to work and cooperation, you must call the head office in Moscow:
- +74959678585.
This number is for employees and prospective partners only.
How does the hotline work?
When calling the hotline to connect with a technical specialist of the required department, the client must be informed about which product he has difficulties with:
- Windows;
- Office;
- Score;
- Mail;
- Account;
- xBox;
- OneDrive;
- Skype;
- Internet Explorer;
- Edge;
- Surface;
- Mobile device.
It is also required to provide data on the version of the software that the client is using. If a corporate client calls, for example, a school about software for training, which is installed en masse on all computers, this must also be reported or selected in the voice menu.
On the technical support line, after receiving basic data from the client, employees will be able to clearly suggest which instructions to follow to solve the problem. They can also provide information about new product features or how to use them.
Technical support staff are required to describe each step of the client in great detail, so the conversation often lasts a long time (more than 10 minutes). Although multichannel phones work, hotline operators do not always answer new calls instantly.
Alternative ways to contact Microsoft
The main way to find out the information you need is to find it yourself on the official website. There are instructions available in the Support section here. However, this is not the only way to solve the problem.
Microsoft has an official Facebook group that responds in about a few hours. However, the social network discusses the acquisition of software, not problems with it. Therefore, it is recommended that a customer with technical problems turn to other communication methods.
On the official website, in the "Support" section, there is an item "Contact the community". Here you can see already created topics of other users in the language specified in the site settings. The user can join the discussion or start their own. On the side there is a "Feedback" panel, but it is intended only for feedback about the forum, and not for solving software problems.
For developers and corporate clients, you can contact the company's employees in the appropriate tabs in the "Contacts" section - "For small and medium-sized businesses and developers" -> "Support" (at the bottom of the page). Further, depending on which branch the corporate client will go through, a feedback form is provided, as well as the ability to check the status of his previous appeal.
Usually, when a novice user is faced with a computer problem, he dials the number of his more advanced friend or relative and tries to get help from him over the phone. It can be quite difficult to understand the essence of the problem from confused explanations and suggest an intelligible solution in this way.
However, it is not at all necessary to constantly strain your programmer friends in order to receive prompt and, most importantly, qualified assistance. After all, there is free technical support from Microsoft. They developed this system, they sold it to us, so let them figure it out, right?
In order to contact support, in the Windows 10 operating system, you need to follow these steps. However, I want to warn you right away that you will have to communicate in English, so the further text will be useful only to those who can at least roughly express the essence of their appeal in this language.
1. Click on the search icon in the taskbar and start typing the word "support". The application "Contact technical support" will appear on the third or fourth letter in the search results.
2. Start this application. There you will see a list of sections to clarify the category of your problem.
- My device - hardware problems. Your question will be forwarded to the device manufacturer. In some cases, this item may be missing.
- Accounts & billing - help with problems with login, account, payments and so on.
- Services & apps - issues related to the operation of the system and standard applications.
3. Select the section that suits you. In the next steps, you will be asked one or two more clarifying questions to direct you to the right specialist.
4. As a result, sooner or later you will see a screen offering to choose a convenient way of communication. The shortcut option is currently not working, the delayed call also freezes when choosing a date, but a chat with a technical support employee is quite available. Communication takes place in real time and with virtually no delays.
This method can help you out in difficult situations when there is nowhere else to get help. You can also contact here to clarify any controversial issues or advice regarding Windows and software from Microsoft. After all, who else, if not the company's employees, can be trusted as an authoritative source of information.
It is a pity that the support service in Windows 10 is not localized, this significantly reduces its usefulness for many of our readers. However, let's hope that a significant number of hits, including thanks to this article, will nudge Microsoft to address this shortcoming.
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In order to get help from Microsoft technical support on Windows 7 or 8, the user needs to go to the official website of the operating system developer and write an appeal or question on the forum. In Windows 10, this procedure is simplified and allows you to contact Microsoft specialists much faster to get an answer to a specific question.
Guidelines for contacting support on Windows 10
If you have a problem and you cannot solve it using standard methods, and there are no recommendations on our website, then contacting Microsoft technical support is the best way. It's easy enough to do this with Windows 10. To do this, you need to follow these recommendations.
- Click "Start" and enter the query "Contact Microsoft support" in the search box. Or we find this tool in the "All Programs" section.
- A new window will appear in which you need to select an approximate topic of the question. For convenience, Microsoft has divided topics into several categories and subcategories. Initially, you need to choose between "Accounts ..." (everything related to accounts, subscriptions and payments for the Microsoft Store) and "Services and applications" (everything related to programs and games). If you are using a smartphone with Windows 10 Mobile, then you can also choose the third area of questions - My device (update errors, warranty and repair of the gadget).
- If you select, for example, "Services and Applications", then a list of standard Microsoft applications with which problems may arise will appear. We select the program (use the scroll wheel) in order to further ask a clarifying question.
- In the next window, we also select a further category close to the error.
- Now, having selected the program with which you are having problems, you need to select the form of contacting Microsoft technical support. This can be a chat, a phone call, or a call back.
- If you choose chat, then within a few seconds or minutes (depending on the workload of the operator), a contact form will appear.
- Correspondence will be conducted in the selected language.
It is important to note that the Microsoft technical support service, as practice shows, helps to solve problems quickly and without harm to the system and user files. In this case, the agent may offer to show him a screen (allow remote access) and, thanks to this, determine the cause of the error and correct it. Therefore, such an implementation in Windows 10 is the right decision by Microsoft, given the fact that the Ten is still an unstable OS and problems often arise with it.
What is the Microsoft hotline in Russia, what numbers can I call, where to send requests? What range of questions will the company's specialists help to cope with?
About company
Microsoft is a renowned IT technology company that has been successfully developing and marketing new operating systems and other products since the late 1980s. Millions of users are demanding feedback, which was managed in several formats.
Microsoft customers can send emails or call numbers.
How do I write to Microsoft support?
Microsoft support is more active towards its partners and corporate customers, for them there is a "Support" section on the main portal -. But for this, users must have an activated profile in Office 365.
For the rest, customers can rely on the official website, which contains information on all products, instructions and answers to frequently asked questions. Additionally, you can count on the forums. The situation is typical for all countries (Russia, Germany, America, France, Japan, etc.).