The temperature rate of hot water in the apartment: optimal indicators and features of recalculation

No one already for a minute imagine can not live no hot water. Her disconnection in the summer season for the traditional repair work - practically catastrophe For tenants, so accustomed to it.

It's important to knowthat hot water is a concept clearly Certain and installed laws. It should not be a little hot or a little colder, as its temperature defined officially.

Hot water regulations

Temperature hot water regulated standards Sanpin (Sanitary and epidemiological rules and norms) 2.1.4.2496−09 who were adopted in 2009. and are legal in the present 2015.. The legislators paid great attention to the regulation of this issue and allocated it to separate document.

According to the rulesprescribed in that document, temperature hot waterwhich flows from the crane must be within from + 60 to +75 ° С. These restrictions associated not only in compliance directly temperature mode For collateral purposes hot water tenants.

Such temperature unfavorable for reproduction causative agents of infectious diseases. Maintaining such temperature before In all places of water watering.

It's important to know: Deviation from standards at night no more than 5 ° C, and in daytime - no more than 3 ° C, is considered permissible. Night is considered time from 00.00 hours to 05.00. Day - from 05.00 to 00.00 hours.

How to measure the water temperature?

To be sure assertthat water temperature in the crane does not match fixed in the law norms need it measure. Stephal instruction Self measurement of hot water temperature Next:

1. Open crane hot water;
2. Give water stepping (approximately 5 minutes);
3. Take capacity, volume, accommodating measuring device;
4. Spent a jet of water from the tap in the container so that the water constantly flows out;
5. Lower the thermometer to the center of the capacitance to the necessary depth;
6. Compare the resulting indications Thermometer with regulatory.

If a fixed temperature indicator is significantly below norm, need to:

• Contact an organizationresponsible for the flow of water in the house with application about unacceptable low indicators of its temperature;
• Clear water in the presence of a representative of the organization;
• Fix Revealed violations in the form of an act.

It is important: The act of measurement of water should contain the temperature readings obtained during the procedure, no later.

Based Act is accepted decision outlet of the board Hot water. Sets The document should be at the tenant, and the company that serves it.

If violations remitted and fixed responsible organization obligated eliminate the cause of inconsistencies and make recalculation For hot water.

Fixed Temperature value 40 ° С Gives the basis for recalculating fees for hot water at rates cold

Danger of non-compliance with hot water

Regulation Hot Water Supply - Life need. Non-compliance The temperature regime of hot water used in residential premises is threatened serious consequences:

• • Reproduction of bacteria. At low temperature values \u200b\u200bof hot water, risk increases active breeding dangerous bacteria and hitting them through the water in the human body. Norma Hot water temperatures chosen not by chance - this is an indicator in which pathogenic bacteria causing eg, pneumonia, die during 2 minutes. In addition, this temperature does not allow multiply by bacteria, as it is an unfavorable medium for them;

• Burn. Bacteria perish instantly and do not multiply in very hot water - from 80 ° C and above. However, water of such a temperature - not suitable for use. Moreover, she can become cause Serious burn. For the purpose of human safety, the regulatory level of hot water (from 60 to 70 ° С) should not be exceeded.

Do you need a water heater?

In apartment buildings straight need to install a water heater no. Hot water - no longer luxury, but the usual to the whole condition of normal life. However, for especially thermal-loving residents there are indirect risks to its installation. Namely:

• • Reluctance stay without hot water in summer. During the planned annual turning off of hot water or during the repair of the water supply, will solve the problem. If other residents are forced to warm the water, say, on gas stove, Water heater owners release yourself from such a duty;

• Reluctance stay without hot water even on the short term . Due to accidents in apartments of other residents and during their elimination, hot water is usually disable. If an hour or day without hot water - a big problem, Buying a water heater is an excellent solution to her elimination.

Qualitative Water heater is necessary in private houseswhere hot water is initially is absent. This device is significantly simplify life inhabitants at home razbat them from the need to constantly heat the water.

So, if interruptions With hot water or its constant absence in the house - your daily a life, . Impressive Volume cumulative Tank modern models heaters ( up to 150 liters) Let you not save on hot water.

In addition, water from columns and wells that often use Residents of private houses can represent danger For human health - it may contain malicious viruses and bacteria. Before use Well water is recommended to spend it cleaning Or just boil.

Not excludedThat without a water heater will not be reached the temperature of the water, suitable for disinfection. When "manually" is heated, it is difficult to control the temperature, and the water heater guarantees A sufficient warming of water.

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In individuals living in different cities of Russia, the temperature varies somewhat cold water In the crane. In this regard, the question arises how many degrees should be water according to the current state standard, and also why one tenants are colder than others. It will also be told about what measures you need to be taken to individuals who are unhappy with the temperature, as well as the quality of water coming into their houses.

Since the cold water generator, which enters the taps of residents of apartment buildings, is centralized water supply, then its temperature can be somewhat different depending on various factors. Such factors include the time of year, how pipelines are placed in which they are, as well as many other details. However, there is a general state standard that dictates temperature norm Water, which should be observed despite the circumstances.

It should be noted that the executive authorities adopted a number of regulatory acts concerning construction standards and rules. In this source, the norms of relative cold water supply of residential premises, which must be respected.

Building regulations

In valid Housing Code Russian Federation It is enshrined that tenants systematically paying a certain price for filing in their home water resourcesmust receive them in the volume that they need for a comfortable stay. In addition, the composition of water should be safe for human health and do not contain any dangerous impurities. However, in such a source as building rates and rules, it is written that the tenants will be provided with water suitable for drinking, only if it is submitted through pipelines that meet all sanitary standards.

AT different regions Russian Federation water quality varies significantly. In this regard, in the current legislation, it is written that the temperature indicators depending on certain qualitative characteristics may differ slightly in different cities and even areas. Also in building standards and rules it is shown that for one month of water in the cranes of individuals may not be a total of no more than eight hours. In addition, if in the same day, tenants denied water supply for more than four hours in a row, this is considered an offense.

The heat of water resources generated by the cold highway does not affect the level of comfort of the residence of individuals. The same fact applies to sanitation conditions. Regarding the pressure that should be in the cold-type water supply circuit, in the construction norms and the rules recorded that minimum value This indicator is 0.03 Mp, and the maximum is 0.6 mp.

What is Gost.

As for the temperature indicators of cold water supplied to the dwellings of citizens of the Russian Federation, then on this topic in state Standa Almost nothing is said. However, what should be the quality and composition of water resources should be, in this source, it is written in fairly detailed. Regarding the temperature characteristics of cold water, the following rules apply:

• The water temperature depends on the season.In the warm season, water that is supplied to the taps of tenants will be a slightly higher temperature than in cold seasons. This fact is directly related to weather conditions. Water entering a special structure, which is created to fence water from the source, in the summer will be significantly warmer than in winter. In addition, the hydraulic structure, intended for the supply and diversion of water resources in a specific direction, called the water pipe, is located close to the soil, the temperature of which also affects the water temperature.
• Temperature norms sets the supplier.Since the current norms of legislation were not regulated by temperature indicators that are directly related to cold water water, Each individual organization, which is a supplier of a similar nature, independently determines these values. In most cases, the minimum limit set to four degrees Celsius, and the maximum - twenty degrees.

How to achieve an acceptable water temperature

Since in 2019 the cost for the use of utilities is large enough, the demand from their suppliers is also growing. Thus, if an individual is categorically displeased with the temperature of cold water and / or its quality, then he needs to issue his claim in writing. This is done in the form of a special act. After that, this document should be marked in the log of registrations, and the supplier of a certain communal service for three days is obliged to consider it.

Attention! If the supplier did not respond to a compiled act, which was signed by more than two tenants, and at the same time the quality of the service was not checked, the document expressing a certain complaint is automatically recognized as valid.

How to make an act

In order to completely not write the entire document from hand, we strongly recommend printing its form, which is in free access and is called "Act-Claim", and enter into empty rows relevant information. First of all, in the empty form of the act it is necessary to make the name settlementAnd then day, month and year of the document. After that, the following information is indicated:

1. About consumer and artist.If the consumer of cold water observes that the provider violates the rules of the contract between them, he has the full right to complain to the purpose of restoring justice. The first thing is prescribed the number of the agreement, and then the surname, the name and patronymic of the user, as well as the type of a certain communal service, whose quality is displeased with an individual. After that, it is specifically listed, which is the essence of claims.
2. About indicators. Just express your discontent with the quality of the provision of housing or communal services will not be enough. The individual should enter specific quantitative or qualitative characteristics into ACT. For example, in the case under consideration, if the temperature of the cold water is below the norms prescribed in the contract with the supplier, then it is necessary to specify how much the degrees it is. In addition, the day is displayed, month and year, starting from which the consumer noticed this deterioration, and also indicates the date when the delivery of the utility service has normalized.
3. About the compilers of the act. At the bottom of the document, information must be present, containing information on the positions of the artist and the consumer, as well as about their addresses with contact phones. Under the relevant data, each of the parties should put its signature. Also indicated last names, names and patronymic of all other consumers who have subscribed to this act, thereby confirming the improper quality of this communal service.

After the document is issued, do not forget to make it a second instance. And on each copy there must be a signature of both users of this utilities and individualacting as a representative of the supplier. After filing the act, the supplier gives exactly three days, during which it has the right to provide a refusal to satisfy the requests set out in the document. If the actions of this kind were not taken, then by default it is believed that the supplier agrees with all complaints and undertakes to correct.

Many users face a problem when hot water, which should flow from the crane, does not match expectations, and it barely warm. AT similar situation It is necessary to protect their interests, and write a complaint.
What are the requirements for hot water, what temperature will be optimal, as well as how to write a claim for a substantial service, let's later.

Hot water temperature standards in an apartment building

Valid standards establish that the water temperature in the room, which is supplied to the dwellings of Russians living in apartment buildings, should be at least 60 C.

In this case, the legislator establishes a limit. Thus, the standard is valid for those citizens whose dwellings are connected to the system of centralized hot water supply (DHW). Also, the law is determined permissible deviations from the minimum norm. They depend on the time of day.

So, in the period from 00-00 to 05-00 it is assumed that the water temperature in the apartment may be less than 5 s, while the remaining time will not exceed 3 C.

Consequently, on the basis of the actual rules, during the daytime, the temperature of the hot water can be 57 s, and at night - at least 55 degrees.

Standard 2019 SNiP and GOST

Speaking of hot water in a private house (apartment), the first work is remembered by existing regulations relating to this topic. The fundamental is SNIP 2.04.01-85. In 2013, the Ministry of Regional Development determined the adjustments to this standard, which were included in its composition under the name of SP 30.13330.2012.

Note that the indicated act is extended, has sanitary installations, and affects not only the issues of hot water supply, and internal water pipeline and sewage systemsused for apartment buildings. Also here refer to rusty and poor-quality water.

This standard determines that on issues. permissible temperature DHW should be focused on GOST 2874-82. The following rules are indicated here:

• in centralized DHW systems, connected to open heat supply systems at the point of the fence, the optimal temperature of water does not fall below 60 s;
• for centralized DHW, connected to closed systems Heat supply The minimum rate is 50 s;
• the maximum temperature of water heating for all heat supply systems is 75 C.

Standard 2019 Sanpin

One of the key legislation establishing rules regarding hot water supply is the acting SanPine 2.1.2496-09. The standard was approved by the Resolution of the Chief Sanitary Doctor of Russia No. 20 of April 7, 2009. It has deep connections with other regulatory acts.

Specified normative base determines the maximum and minimum limits of the permissible water temperature in apartment house. So, the maximum value is recognized as 75 s, and the minimum - 60 C. At the same time, the legislator establishes some permissible deviations, which, depending on the time of day, are 3-5 degrees.

At the entrance to the house, the temperature of the water supplied, respectively, may be somewhat higher. It is logical, because in the pipeline networks at home it can cool!

Meat temperature hot water in the apartment: Rules

If the user intends to check the quality of the hot water supply provided, it can measure the water temperature. Based on the data received, the citizen has the right to apply with the claim to the service provider if the temperature will not meet the current standards.

For measuring the temperature of hot water, certain rules apply. Consumers need to make mandatory actions. The order will be as follows:

• crane opens and left for 5 minutes. This is necessary in order for water glass, otherwise the indicator will be too high;
• it is necessary to take a container into which water is poured. The neck of the container must be wide to fit the measuring device there;
• the temperature is done, the container is placed under the flow of water so that the excess water is constantly glad from the glass;
• the center of the container is set by a measuring device that fixes the temperature mode;
• the results obtained must be fixed, and compare with current regulatory recommendations.

Why the temperature is below the norm

Hot water supply problems often affect consumers. Many users do not know how to protect their interests in a similar situation, and continue to pay on established tariffs of management companies.

If we talk about the causes of the problem, they can be divided into several categories:

1. Circumstances with legislative explanation. The law allows a decrease in hot water temperature in cranes if new heating systems are tested, or suppliers introduce new requirements for technical equipment plumbing system. When entering new equipment, the state will not impose sanctions against violators.
2. Repair operations. Hot water systems periodically need repair and reconstruction, which can cause water supply problems. If this happens, temperature warm water It may decrease, or the water will disappear at all. However, the management company should report this to consumers in advance.
3. Cheating and consumer fraud. The management or resource-supplying company specially lowers the water temperature, providing inappropriate quality service, seeking to reduce its heating costs. Thus, they violate existing lawsand will be brought to justice.

What if the temperature of hot water in the apartment is below the norm where to contact?

If the water temperature does not match established standardsIf it is not hot enough, the consumer may apply for a recalculation. In this situation, you need to pay attention to the Decree of the Government of the Russian Federation No. 354 of 06/06/2011. There are further actions of the dissatisfied consumer.

So, according to the document, the user will act as follows:

1. If the consumer found that the temperature of the water in its crane does not meet the requirements and has significant deviations, it needs to be notified of the problem of the company supplier and management company. Notification can be both oral and written.
2. Dispatcher taking appeal fixes the fact of discontent. It should be noted that it is obliged to do several actions, in particular to introduce himself to call his position. Appeal is fixed, after which the user is reported to the number of his complaint.
3. The consumer must clearly state the essence of the claim of the dispatcher (lack of water in pipes, low temperature, etc.), specify their personal data, as well as designate contacts by which you can contact him to clarify the situation.
4. If the dispatcher knows about the problems available, he will give preliminary justifications. If he does not have accurate information, an employee will inform the applicant about the upcoming procedure of measurement, which is coordinated with the consumer.
5. According to the results of verification operations (measurements occur in the presence of the consumer) ACT is drawn up in 2 copies. One of them is transmitted to the applicant, and the second - remains from the company that accepts the appeal. If the measurement results do not comply with the requirements of the consumer, he has the right to insist on performing measurements by independent experts.

Who is responsible for hot water in the apartment

The current principles affecting the problems of the inconsistency of the water temperature in the DHW in residential buildings, establish that managers and HOW managers and TSZ are responsible in this situation, which are actual subscribers and recipients of the DHW services. Also in the area of \u200b\u200bresponsibility include direct service providers - Resource Synchtering Organizations.

If there are any claims to the quality of hot water supplied in the plumbing, handle the complaints displeased consumer is entitled to representatives of the management company, or directly to the supplier.

How to write a complaint

The legislator establishes a number mandatory requirementsTo be taken into account when applying for a complaint with a dissatisfied consumer in the segment of housing and communal services. So, if a citizen is not satisfied with the quality of the DHW services, and believes that the water temperature is low, and does not meet the standards, it will notice to such moments:

• the application can be written manually, or print on a computer;
• in the upper left corner, you must specify the applicant's current data, including the name, address of residence and contact details for communication;
• it is necessary to specify the name of the organization, in the name of which the complaint is sent and which is worn out in the inconsistency of applicable requirements. If a user knows an official dealing with problems of this type, it will be necessary to indicate that the complaint is sent to a specific specialist (for example, the city of Moscow, Ivanov I.I. The main specialist in the housing and communal services of the company "Your All");
• in the main part of the appeal, you need to specify the reasons for prompted to contact the claim (unwordified hot water supply services), report the essence of the problem and attempts to solve it. The consumer must indicate when and where he applied demand to pay attention to the problem, and what answer to him the representatives of the Criminal Code or the resource-supply structure were given. It is advisable to make references to valid standards;
• after writing the main part of the claim, you need to specify all the applied documents that include the results of measurements made by independent experts or employees of the Criminal Code, testimony, information determining the epidemiological threshold of water safety, etc.;
• the date of writing the complaint is indicated, and the applicant leaves a personal signature with decoding.

The application receives a personal code for which the user can track its further move.

Application for recalculating payment for hot water inadequate quality

The application for recalculation has a form established by law, to study the actual sample of the document and it is possible to download it ,. ⇐

Recalculation for hot water deviation from the norm, degrees, formula

If the consumer owns actual information Regarding the valid water temperature standards, he has the right to handle the claim to public utilities, seeking to protect his interests.

Note that the legislator establishes a number of penalties for violators.
According to the provisions of Article.7.23 of FZ-195, officers will be punished with a fine of 500-1000 rubles, legal entities - 5-10 thousand rubles. In the future, it is planned to establish more serious penalties.

Recalculation is made according to a specific formula. So, the legislator found that for the period when hot water did not reach optimal temperature, Consumer will be paid at a rate characteristic of cold water (recalculation technique). At the same time, the formula establishes the recalculation is made taking into account 0.1% for every 3 degrees of deviations from the norm.

Example of recalculation

To parse the situation, we give an example of the next type. The hot water temperature is 53 degrees (the DHW system is open) and this value was observed during the calendar month .. therefore, for this period, the payment was to be considered at the rate for cold water. The consumer spent 3 cubic meters of hot water at a tariff of 100 rubles per cube. At the same time, the cold water tariff is 30 rubles per cube. Consequently, instead of the tempered 30 * 3 \u003d 90 rubles, the amount of the board was 100 * 3 \u003d 300 rubles. He is obliged to return 300-90 \u003d 210 rubles.

It is considered part of the comfort of a person as electricity, gas, heating. It serves for daily needs.

There are rules for delivery communal services, sanitary normswhere it is written as the price of hot water temperature in the apartment should be. All this is governed by law. What should be the temperature of the hot water in the apartment?

Main norms

The temperature standards of hot water in the apartment is installed by Sanpin. This indicator may be at 60-75 degrees. There are also other rules:

• no less than 60 degrees - in open heat supply;
• no less than 50 - in closed;
• not more than 75 - for both systems.

It is such a standard of hot water temperature in the apartment must be observed. This is necessary in order to completely eliminate malicious bacteria and viruses. But if the indicator is installed above 55 degrees, that is, the risk of getting a burn. Because of this, hot water is used with cold.

The temperature standards of hot water in the apartment in the winter does not differ from the established indicator. The tenants should be controlled. If this does not comply with the standards, it is important to directly apply to the competent authorities to address the issue.

And the temperature above 75 degrees leads to a breakdown plastic site Water pipes that are in many modern apartments. The deviation includes even a minor increase or decrease in indicators. The minimum must be, even if the communications and heating equipment are old. The temperature standards of hot water in the apartment is indicated in the contract concluded between the client and the service provider.

Why is it important to observe the temperature regime?

Temperature control is an important need. Failure to comply with the rules leads to the consequences:

• bacteria reproduction: with low temperatures Bacteria develop very quickly, which is harmful to humans;
• burn: Strong hot water causes skin damage, because of which it is important to comply with the norms.

It is for these reasons that should be the normal temperature of hot water in the apartment. The standard allows us to ensure the rights of citizens.

Causes of temperature decline

Although there is a temperature standards of hot water in the apartment, there are still reasons why the temperature is possible:

• emergency situations in water supply or communications;
• performing the prevention and repair of network communications.

When performing such events, hot water is disconnected, which does not affect the quality of life of people. But there are norms where the maximum shutdown time is indicated:

• 8 hours a month;
• no more than 4 hours in a row;
• no more than 1 day at an accident.

If the deadlines were extended, then the recalculation of payment for services is required. It is necessary to reduce the amount by 0.15%.

Checking norm

Communal services must comply with the temperature standards of hot water in the apartment. General The document includes rules for verifying compliance. Residents need to be able to check the water temperature. If there are deviations, then you need to submit a claim. The water testing procedure includes the following steps:

• you need to open a crane, and let the water stands about 2-3 minutes, during this time the cooled liquid will be eliminated;
• then you need to pour water into a special glass;
• in the container, it is necessary to immerse a sensitive thermometer with a scale of 100 degrees;
• it is necessary to wait for the heating of the thermometer, after which the readings are recorded.

Although the temperature standards is in a large range, there may be some deviations. In the afternoon, the indicators differ at 3 degrees, and at night to 5. For every 3 degrees, a rain rate is required by 0.1%.

Where to contact?

If deviations from the norms were noticed, then applying housing and communal services. When the reason lies in the accident, the dispatcher will notify the duration of the repair work. If there is no reason to reduce the temperature, then the application should be applied.

Consideration of complaints of the population is performed quickly. To be sure to consider the application, you need to write its number, as well as to record the time of the call, the surname of the claim that took the claim. Upon perseverance, man must take measures to restore water temperature. If it is not more than 40 degrees, then the tariff should be like cold water supply.

What if water is poor quality?

The temperature is installed in Sanmpina. The document shows other norms providing a high-quality human life. Water should go transparent, without the taste and smell. For services charge is charged, so if something is not suitable for the standards, you need to complain. Where should I contact if there is no low-quality water?

Consumers need to do the following:

• you should call in told about the receipt of poor-quality water, after which you need to ask the dispatcher registration number applications;
• within a few days, an inspector from the company or the FAU should come, which is an act of inconsistency of water with proper quality;
• if the engineer is absent, then the employee of the home-controlling company or neighbors should be called, and compile a document in which everyone samples.

The finished document is legal, therefore, on its basis a statement is drawn up. The complaint must be written almost the same as on temperature. We need to write an application to the head of the housing inspection, indicating the regulatory acts and the time of consideration of the document. Only as a reason should be denoted by "poor-quality water".

After that, the answer from the inspector should be received, and you can wait for the problem of the problem. The collective application significantly accelerates the consideration procedure, so the quality of water will soon be restored.

Drawing up a complaint

With violation of consumer rights, a complaint is drawn up. It is necessary to write it according to the generally accepted image, neat and legible handwriting. It is important to indicate who the statement is intended. Usually the document is drawn up on the head of the management company, which is a water supplier.

Be sure to specify all the facts: calls, appeal to employees with applications, visiting the management company. Written complaints It is much faster, therefore, the results from them will be noticeable soon. It is necessary to maintain drawn up acts, documents. All this is useful if there is an inaction from the service provider.

When do you need recalculation?

The temperature standards of hot water in the apartment in the summer does not differ from the generally accepted rules. Due to deviations, the cost must be changed during that period during which the rights of the consumer were violated. There are principles of payment of utilities, which are enshrined by the Decree of the Government of the Russian Federation. There you can also find information on the presentation of low-quality services, and the rules of their payment.

Hot water should act uninterrupted, and with proper temperature, quality. The recalculation is performed when the deviation from the norm is 3 degrees. Moreover, this concerns the increase and decrease in temperature. The cost of the service should be reduced by 0.1%. If the indicator is less than 40 degrees, the service is paid as cold water.

Reduce the size of the cost over the days or hours if water has been received, it is necessary:

• the number of days should be divided by the number of days in the month;
• the resulting amount should be multiplied by the tariff.

The answer will be the amount that is considered a discount for the supply of poor-quality water. These simple tips will help to deal with all questions. Such problems must be solved boldly, because personal money is paid for them. Applications of consumers are usually satisfied, and the supplier improves the quality of services.