What should be hot water. Standard and permissible deviation of hot water temperature in the apartment

According to Sanpine rules (2.1.4.2496-09) for the apartment, temperature rate hot water in apartment house The crane is placed in an interval of 60 ° C-75 ° C, regardless of the heat supply system. Resolution (No. 354-PP of the Russian Federation) is allowed to deviate:

• at night - in the range of 5 ° C (0.00-5.00),
• day - in the range of 3 ° C (5.00-00.00).

The temperature of the water in the batteries determines the temperature rate for the room, which is for the living room, kitchen and a separate toilet -18 ° C, an angular room - 20 ° C, a bathroom - 25 ° C. In the daytime, the deviation in the direction of declining in the residential premises is not allowed, in the night - within 3 ° C, and in the direction of increasing - is limited to 4 ° C. At the same time, if temperature mode Not respected, the consumer has the right to count on a decline in payment. However, for this, it is necessary to competently make measurements and take into account a number of legislative requirements.
Legislative requirements

Lower temperature limit For DHW, according to Sanpin, due to:

• prevention of infection with viruses and bacteria (in particular Legionella Pneumophila), which in environment with
• minimization of chloroform content
• prevention of skin diseases and pathological changes in subcutaneous fiber.

If the temperature deviates more than the permissible limit, for every 3 ° C, the amount of payment during the period of disorders is reduced each hour by 0.1%. This time is calculated over the amount of time during the estimated period. If the temperature measurements show a value below 40 ° C, the payment of the DHW is made according to the tariffs of the rh3.

Possible break in the DHW, after which the size of the board for each hour will decrease by 0.15%, is:

• per month - 8 hours in the amount
• one time - 4 hours,
• on a dead-end highway in the event of an accident - 24 hours.

For heating for each hour of deviation from the norm and exceeding the allowable interruption, a fee is reduced by 0.15%, and the allowable break itself is:

• per month - 24 hours in total
• one time - depending on the temperature of the residential premises: 4 hours (8-10 ° C), 8 h. (10-12 ° C) and 16 hours (from + 12 ° C).

Detection of violation of the established temperature regime

To correctly determine the compliance with the regulatory parameters at the point of water resistance (for example, from the crane) produced a drainage of cooled water from the pipeline for 3 minutes (no more). It is assumed that the control measurement is made in a glass, where the thermometer is then lowered with a scale of at least 100 ° C. The presence of water-saving devices similar to the upgraded aerators (http://water-save.com/) on the quality of the measurement does not affect.

Checking the quality of heating is carried out:

• in the largest residential room,
• at the height of the meter and at a distance of half the battery,
• in the center of the planes, removed from the outer wall half the meter, and in the center of the room.

Rights of the owner in case of deviation from the temperature interval

For apartment and residential buildings, the rules governing the provision of public services in paragraph 31 determine that the maintenance of engineering systems and recalculates for the improper or late provision of services must be carried out. That is, in case of violation of the temperature regime, the owners should not pay for the elimination of the causes of this violation.

If the condition of heating or DHW, differs from in the apartment in residential buildings in excessive tolerances and represents the system problem, the consumer may:

1. Inform the service organization about the problem arising and learn about its causes. In this case, it is advisable to fix the appeal and the data of the receiving information of the Contractor.
2. In the absence of measures taken, contact government agencies in order to initiate an audit (according to 33 of Art. Constitution of the Russian Federation). For violations of utility standards, a penalty is provided (Art. 7.23CAP).
3. Fix the deadlines for obtaining a response and eliminate violations. Within 30 days, the official must direct the answer to citizens. (If you send by mail, you need to add shipment time). The absence of an answer threatens the official with a fine (Art. 5.59CAP). The deadlines for the elimination of violations are not the same for different homes, however, on average, are 45 days.
4. Increase the stream of the same type of appeals to increase the probability of execution. Relatives or friends can write, even if they do not live in the house.
5. Contact the prosecutor's office in the absence of actions aimed at correcting the situation on the part of authorized persons.

If the correction process is launched, the Commission (employee REU and the representative of the Heating network) must come to the consumer after the appeal) to confirm the fact of treatment and compiling the appropriate act. After troubleshooting, another act confirming this is drawn up.

What should be the temperature of hot water in the crane? Standards, the greatest and smallest value as well as permissible deviations are prescribed in SanPine 2.1.4.2496-09. In the article we will tell where to file a complaint if the water temperature is less than the norm.

Resource-supplying organizations are obliged to comply with the rules for providing the population by communal services. In the case of hot water, they relate to its head, composition and temperature. Responsible organizations are familiar with these criteria. Citizens not always aware of them, although they are also needed to defend their rights.

What should be the temperature rate?

The temperature rate of hot water in the MKD is determined in paragraph 2.4 SanPine 2.1.4.2496-09. This range is + 60 ... + 75ºС and remains unchanged over the years. It does not require changes, as it is based on the peculiarities of human physiology and the accompanying microflora.

The lower threshold of B + 60ºС is determined, first of all, the survival of some causative agents of hazardous infectious diseases. For example, it includes bacteria that cause legionell. They multiply well in the warm environment, and when the temperature is raised, die. To completely disinfect hot water from the crane, you need to heat it up to + 70 ... + 80ºС.

If the temperature drops to + 40ºС, then the most favorable conditions for breeding dangerous microorganisms appear. This is explained easily. The temperature of + 40ºС is very close to the natural temperature of the human body and all fluid circulating in it.

Heated above + 60 ° C is installed for water located in open systems. It is here that there are water pipes laid in high-rise buildings. However, there are also closed water supply systems, for example, not beyond the limits of individual buildings. They have the risk of contacting microorganisms significantly reduced, therefore, the minimum threshold of water temperature is + 50ºС.

The upper value of the hot water temperature in the tap according to the standard (+ 75ºС) is selected for safety reasons. With a further increase, the risks of burns increase. Children, the elderly citizens and people with disabilities will thus insure from getting dangerous injuries in everyday life.

The norms registered in Sanpine by the Government Resolution No. 354 are complemented. It indicates deviations that are allowed for hot water temperature:

• from midnight to 5 am, they make up 5ºС;
• the rest of the time (it is considered daily) - no more than 3ºС.

If the temperature rate of hot water in an apartment building is not respected, then the residents have the right to recalculate fees for this service. Each three degrees of deviations will reduce payment by 0.1 percent per one hour of inconsistencies.

When dropping the temperature of hot water to + 40ºС and less it is paid at the prices of cold water supply. This recalculation is made on the basis of an act confirming official measurements.

Existing norms and corrections to them allow you to calculate the minimum permissible temperature of hot water. In the daytime it is + 57ºС, in the night - + 55ºС.

Methods of measuring temperature

If suspicions appeared in the inconsistency of the hot water temperature in the crane existing standards, then it is necessary to produce its measurements. Residents are better to make it on their own. So they will be able to make sure that the accusations towards the resource-supply organization. After that, you can already safely send a request for measurement by specialists with the preparation of an official act.

For self-measurement, the container of medium size and the household thermometer will be required, allowing to measure the temperature at least to + 100ºС. Further actions we describe in steps. The procedure takes only a few minutes, so you can make it a photo or video confix.

1. The crane opens, and water flows freely into the drain for 2-3 minutes. This is enough to descend the stagnant in the domestic pipes of water, which has already managed to cool a little.

2. The container is substituted under the jet and is located so that water can flow freely through its edges. Pour water into a saucepan, attributed it to the table and it is impossible to immerse the thermometer there. While all these manipulations are performed, the liquid in the container gradually cools, and the measurements turn out to be unreliable.

3. The thermometer is lowered into the water in the central part of the tank. At the edges of water, again, he managed to cool a little.

4. When the bar on the thermometer stops climbing, you can fix the results. If they differ from the values \u200b\u200bset in standards, you should contact the management organization.

Causes of hot water temperature reasons

Despite the existence of the temperature of the hot water, in some cases it can decrease, and this is not considered a violation, although the tenants of the apartment building are inconvenient. Usually it happens when:

• there are accidents on equipment heating water, and on networks for which it is transported;
• the resource-supplying organization conducts planned prevention or repair.

To protect the rights of the population for high-quality communal resources, the limit deadlines for the disconnection of hot water supply are established:

• up to 4 hours in a row;
• up to 8 hours total within a month;
• up to 1 day in an emergency.

Where to handle complaint

If the temperature of the hot water in the crane is actually different from the one that is installed according to the standard, then you need to call representatives of the management or resource-supplying organization and find out the reasons. It is possible that the work is already underway and the problems will soon be eliminated.

If the violation is repeated not the first time and is sustainable, then to defending their rights should be approached with all seriousness. First of all, the complaint is written. It should be a competent and reasonedly compiled document, from which the responsible organization will not be able to dismiss.

At the top of the sheet, the name of the organization, which is sent to the complaint. The addressee can be a specific responsible person. After that, the applicant indicates information about himself: FULL NAME, address and number of the apartment, in which violation is recorded, telephones for communication.

1. Title. It should be approximately as follows: "Application for violation of the provision of public utilities to the population." The title requires clarity and writing on the language-understandable language.

2. Description of the essence of the problem. Here are enough 1-2 sentences, without sharp and emotional revolutions, as well as without any information. It is mandatory about the measurement done, and information from the compiled act is given:

• temperature readings;
• data on a specialist conducted measurements;
• date of measurement.

3. Requirements. Even if it seems logically, it seems that a citizen wants to obtain with a violation of the temperature of hot water in an apartment building, this information should be prescribed. Otherwise, the actions of responsible persons and organizations can be tightened, minimal and incomplete. The following requirements are usually indicated:

• eliminate the causes of hot water interruptions;
• make recalculation;
• inform the applicant about the work performed.

You can add other items. Each of them the recipient should consider and execute, or, if it is impossible to execute, justify it.

4. The date of writing the complaint and the signature of the feeding person.

The complaint is issued in two copies. First of all, it should be attributed to the Criminal Code or HOA, even if they previously ignored signals about poor-quality services. To go further, you need a refusal to solve the problem or making a complaint. If a citizen is convinced that the management organization ignores him, then he can go:

• to the Government;
• in Rospotrebnadzor;
• to the local administration;
• to the prosecutor's office.

In most cases, the intervention of housing inspectors or prosecutors is enough. They actively protect the rights of consumers. In confirming violations, the organization is usually fined, and also obliges to eliminate the problems and produce recalculation. Over the execution of this prescription, the representatives of the regulatory authorities issued.

In the most difficult cases, a citizen has to independently apply to court and look for support in local media. It happens when the same employees of the government and prosecutors do not carefully fulfill their duties.

It is considered part of the comfort of a person as electricity, gas, heating. It serves for daily needs.

There are rules for the supply of utility services, sanitary standards, where it is written as the price of hot water temperature in the apartment should be. All this is governed by law. What should be the temperature of the hot water in the apartment?

Main norms

The temperature standards of hot water in the apartment is installed by Sanpin. This indicator may be at 60-75 degrees. There are also other rules:

• no less than 60 degrees - in open heat supply;
• no less than 50 - in closed;
• not more than 75 - for both systems.

It is such a standard of hot water temperature in the apartment must be observed. This is necessary in order to completely eliminate malicious bacteria and viruses. But if the indicator is installed above 55 degrees, that is, the risk of getting a burn. Because of this, hot water is used with cold.

The temperature standards of hot water in the apartment in the winter does not differ from the established indicator. The tenants should be controlled. If this does not comply with the standards, it is important to directly apply to the competent authorities to address the issue.

And the temperature above 75 degrees leads to a breakdown of the plastic plot of water supply, which is in many modern apartments. The deviation includes even a minor increase or decrease in indicators. The minimum must be, even if the communications and heating equipment are old. The temperature standards of hot water in the apartment is indicated in the contract concluded between the client and the service provider.

Why is it important to observe the temperature regime?

Temperature control is an important need. Failure to comply with the rules leads to the consequences:

• bacteria reproduction: low-temperatures of bacteria are developing very quickly, which is harmful to humans;
• burn: Strong hot water causes skin damage, because of which it is important to comply with the norms.

It is for these reasons that should be the normal temperature of hot water in the apartment. The standard allows us to ensure the rights of citizens.

Causes of temperature decline

Although there is a temperature standards of hot water in the apartment, there are still reasons why the temperature is possible:

• emergency situations in water supply or communications;
• performing the prevention and repair of network communications.

When performing such events, hot water is disconnected, which does not affect the quality of life of people. But there are norms where the maximum shutdown time is indicated:

• 8 hours a month;
• no more than 4 hours in a row;
• no more than 1 day at an accident.

If the deadlines were extended, then the recalculation of payment for services is required. It is necessary to reduce the amount by 0.15%.

Checking norm

Communal services must comply with the temperature standards of hot water in the apartment. The general position of the document includes rules for verifying compliance. Residents need to be able to check the water temperature. If there are deviations, then you need to submit a claim. The water testing procedure includes the following steps:

• you need to open a crane, and let the water stands about 2-3 minutes, during this time the cooled liquid will be eliminated;
• then you need to pour water into a special glass;
• in the container, it is necessary to immerse a sensitive thermometer with a scale of 100 degrees;
• it is necessary to wait for the heating of the thermometer, after which the readings are recorded.

Although the temperature standards is in a large range, there may be some deviations. In the afternoon, the indicators differ at 3 degrees, and at night to 5. For every 3 degrees, a rain rate is required by 0.1%.

Where to contact?

If deviations from the norms were noticed, then applying housing and communal services. When the reason lies in the accident, the dispatcher will notify the duration of the repair work. If there is no reason to reduce the temperature, then the application should be applied.

Consideration of complaints of the population is performed quickly. To be sure to consider the application, you need to write its number, as well as to record the time of the call, the surname of the claim that took the complaint. Upon perseverance, man must take measures to restore water temperature. If it is not more than 40 degrees, then the tariff should be like cold water supply.

What if water is poor quality?

The temperature is installed in Sanmpina. The document shows other norms providing a high-quality human life. Water should go transparent, without the taste and smell. For services charge is charged, so if something is not suitable for the standards, you need to complain. Where should I contact if there is no low-quality water?

Consumers need to do the following:

• it should be called in taller on the receipt of poor-quality water, after which you need to ask the manager of the registration number of the application;
• within a few days, an inspector from the company or the FAU should come, which is an act of inconsistency of water with proper quality;
• if the engineer is absent, then the employee of the home-controlling company or neighbors should be called, and compile a document in which everyone samples.

The finished document is legal, therefore, on its basis a statement is drawn up. The complaint must be written almost the same as on temperature. We need to write an application to the head of the housing inspection, indicating the regulatory acts and the time of consideration of the document. Only as a reason should be denoted by "poor-quality water".

After that, the answer from the inspector should be received, and you can wait for the problem of the problem. The collective application significantly accelerates the consideration procedure, so the quality of water will soon be restored.

Drawing up a complaint

With violation of consumer rights, a complaint is drawn up. It is necessary to write it according to the generally accepted image, neat and legible handwriting. It is important to indicate who the statement is intended. Usually the document is drawn up on the head of the management company, which is a water supplier.

Be sure to specify all the facts: calls, appeal to employees with applications, visiting the management company. Written complaints are considered much faster, therefore, the results will be noticeable soon. It is necessary to maintain drawn up acts, documents. All this is useful if there is an inaction from the service provider.

When do you need recalculation?

The temperature standards of hot water in the apartment in the summer does not differ from the generally accepted rules. Due to deviations, the cost must be changed during that period during which the rights of the consumer were violated. There are principles of payment of utilities, which are enshrined by the Decree of the Government of the Russian Federation. There you can also find information on the presentation of low-quality services, and the rules of their payment.

Hot water should act uninterrupted, and with proper temperature, quality. The recalculation is performed when the deviation from the norm is 3 degrees. Moreover, this concerns the increase and decrease in temperature. The cost of the service should be reduced by 0.1%. If the indicator is less than 40 degrees, the service is paid as cold water.

Reduce the size of the cost over the days or hours if water has been received, it is necessary:

• the number of days should be divided by the number of days in the month;
• the resulting amount should be multiplied by the tariff.

The answer will be the amount that is considered a discount for the supply of poor-quality water. These simple tips will help to deal with all questions. Such problems must be solved boldly, because personal money is paid for them. Applications of consumers are usually satisfied, and the supplier improves the quality of services.

As you know, apartments in multi-storey urban homes are most often supplied with hot water coming from the central water supply system. Such a service is an integral part of the comfort of accommodation in apartment buildings. Perhaps many tenants do not know, but the temperature of the water consumption is not suitable for endpoints - this is not a whim of the workers of the boiler room or clerks of the heat supply organization, but the standardized value established by the relevant legislative acts.

However, unfortunately, the temperature of the hot water does not always meet the established standards, which leads not only to serious inconveniences, but even sometimes creates certain risks to human health. Therefore, it is not necessary to treat such violations passively, as they can lead to negative consequences, and the guilty of this - will not suffer any responsibility.

So, this publication has a goal to provide information on which the hot water temperature standards is set - what to do if the norms are inconsistent, and where to contact this issue.

Hot water in the house or apartment has long been not customary to be considered any "luxury" - this is the necessary "attribute" of the life of a modern person. However, sometimes it happens that the housing company, which undertakes the obligation to monitor the hot water supply of the house, does not always conscientiously fulfills its duties (paid, by the way, the tenants themselves). In this regard, the owners or removals of apartments arise a fair question about what the cause of these violations of the established temperature standards arises.

All apartment owners in high-rise buildings perfectly know that hot water is implemented to consumers for a much higher price than cold. If the hot water supply is maintained within the framework of the temperatures installed, then the hot water is diluted with plenty of cold, resulting in the most appropriate for the human body, warm. That is, in this case, hot water is used much less, and it will also not have to pay for it. But when the water from the supply pipes of the DHW initially goes warm, then it is no longer possible to dilute it cold, and in this version, the tenants pay for it, as for a full hot, respectively, and the amount in the payment will be much larger.

However, unreasonably increased payment is not the biggest drawback not heated to the desired state of water. There are also more serious risks that can negatively affect people's health, especially with weakened immunity.

In the Russian Federation, as in all civilized countries of the world, certain standards for providing utilities are developed and applied in practice. This list includes the quality of water supply, cold and hot.

In the Russian Federation, standardized hot water supply standards in residential buildings are prescribed:

- in "Sanitary and epidemiological rules and regulations" (SanPine 4723-88 "Sanitary rules for the device and operation of centralized hot water systems");

- In the "Rules for the provision of utilities to owners and users of residential premises in multi-apartment and residential buildings", which are approved by the Decree of the Government of the Russian Federation No. 354 of 06. 05.2011.

In accordance with them:

• The rate of hot water temperature at the exit (on consumption devices) in apartments connected to central water supply is a range of 60 to 75 degrees.
• In addition, a small exclusion is done. So, for houses connected to the closed heat supply system (with a wiring of galvanized pipes and with heating of water in boilers) the water temperature should be at least 50 degrees, with an upper limit of 60 degrees. This is usually negotiated in contracts for the provision of relevant services.

Here you need to clarify the fact that the temperature of the hot water should not depend on the time of the year - it should always be in the specified regulatory range. The permissible deviations are stipulated, but also they concern only the time of day. So, in the daytime will not be considered a disorder from a given range (in a large or smaller side) within three degrees, at night (it is considered, by the way, from 0.00 to 5.00) - five degrees.

There are few more temporal exceptions specified by the legislative documents when the heating rate can be reduced, or the supply of hot water is suspended. These situations include the following points:

• Conducting preventive planned work in which the problems arising in the various nodes of the communication network are eliminated.
• The emergence of an emergency at one of the plots of the highway or failure of equipment at pumping stations.

At the same time, such situations cannot last arbitrarily for long - the rules also provide temporary standards of suspension of hot water supply:

• Not more than eight hours (total) per month.
• No longer four hours in a row.
• No longer than a day when a serious accident occurs.

In accordance with the above-mentioned pavements, the organization responsible for providing communal services to consumers is obliged to or when attracting other individuals or companies to provide maintenance of engineering systems inside the house, with the help of the services established by prisoners. In addition, this organization should recalculate tariffs for poor-quality utility services or their provision with interruptions that exceed the permissible duration.

For example, if the accident was not eliminated during the day, the tenants of the house (in the absence of meters) are eligible for the recalculation of payment for hot water for certain days of this month.

What is the significance of the temperature norms of hot water supply?

Control over the temperature of hot water is important, as mentioned above, not only for economic considerations, but also from the positions of preserving the health of residents, which is especially concerned with children and people with disabilities or chronic diseases. Therefore, water temperature indicators should not exceed the permissible threshold or be below the norm.

• The first thing that needs to be taken into account is often the temperature may not only be reduced, but also exceed the established norms, and this creates a considerable risk of burning burns. To eliminate the likelihood of such damage, mixers are installed, with which the desired water temperature is adjusted. Each user should be remembered which temperature and how can affect human skin:

- + 50 ° C - a partial burn is possible with the duration of exposure to 90 and more seconds;

- + 55 ° C - the same situation, but the burn occurs in 15 seconds;

- + 60 ° C - probably thermal damage to the skin when exposed for 5 seconds;

- + 65 ° C - a strong skin burn for 2 seconds;

- + 70 ° C - Immediate strong and deep skin burns and adjacent tissues.

This information must be taken into account if there is a small child in the apartment - it is necessary to think over the elimination of the probability of its uncontrollable access to hot water cranes.

• The reduced temperature of the incoming "hot" water is not only its overrun and other household inconvenience, but also a prerequisite for a number of unpleasant situations. In particular, in a closed pipe space, a favorable medium is created for the appearance and reproduction of various bacteria, which can cause temporary intoxication or even sharp or chronic diseases in humans.

A typical representative of such pathogenic microflora is a Legionella bacterium, a favorable habitat, the development and reproduction of which is precisely warm fresh water. This microorganism is a gram-negative wand, the size of no more than 3 microns.

These microorganisms feel perfectly in warm water, as well as willingly settle in air conditioners and low-temperature heating systems. Legionella is able to cause various diseases, flesh to pulmonary infections and pneumonia with relevant complications. In the human body, this bacterium can get while taking a bath, a shower, when washing or cleaning the teeth, as well as when taking food from dishes, which was not breathing enough water.

If the water corresponds to the standards, then the heating is performed to higher temperatures, which reduces the risk of consumer infection. So, heated to 80 ÷ 90 degrees in boiler houses of central water supply water practically passes the process of complete thermal disinfection.

The effect of temperature on the pathogenic microorganism discussed above looks approximately as follows:

- Water below + 20 ° C: bacterium is inactive - it does not multiply, but also does not die.

- + 25 ÷ 45 ° C: the most favorable temperature for the development and reproduction of legionella.

- + 55 ° C: if such a temperature is continuously maintained, the specified microorganisms die in 5 ÷ 6 hours.

- + 60 ° C: The death of the whole colony of bacteria occurs within 30 ÷ 35 minutes.

- + 65˚С - Legionella dies within 2 minutes.

How to achieve high-quality services to ensure hot water?

Maintain control of compliance with the temperature standards of hot water

So so that it is possible to achieve the quality of the provision of such communal services to achieve the possibility of saving to pay, presenting claims to the supplier of hot water, it is necessary to periodically produce temperature measurements. Moreover, this check should be done correctly, since the deviation from the established algorithm will lead to the possible non-recognition of the result obtained.

The measurement procedure consists of four stages and is carried out in the following order:

• The first step must prepare a glass or a different container and a thermometer for measuring water temperature having a scale of up to 100 degrees. Attention - mercury thermometers for such measurements in residential premises - are not allowed.
• After that, the crane of hot water is fully open.
• Further, you need to wait 3 ÷ 4 minutes while the stagnant liquid has been deployed from the pipeline (although, in the idea, with a properly established circulation of the central DHW of stagnant sites, it should not be almost and should not).
• After a water with a uniform temperature go from the crane, you need to dial it into the glass, which is installed directly under the jet.
• Next, a glass of hot water filled with hot water is installed. When the indicators are fixed on it, that is, the column (arrow) stops climbing, the value must be recorded.

Requesting or Change Change Service

If the measurements regularly conducted throughout the day show that the temperature differs from the normative more than 3 degrees, then it is possible to require the management company to eliminate violations, and if such a removal is impossible to reduce hot water tariff (provision Discounts for payment).

Such a decrease in the tariff is 0.1% per hour for every three "missing" degrees. Well, if the temperature of the incoming so-called "hot" water is below +40 degrees, then payment for the service should be made at all at the rate of cold water supply.

However, such a decrease in payment is possible only when the temperature indicators are not only fixed by the consumer, but also documented. Unfortunately, employees of organizations responsible for the hot water supply are practically not engaged in permanent control over the temperature condition of water, and even when accessing them with relevant claims, there is a similar monitoring with obvious reluctance.

Therefore, before applying to the management company, the tenants independently calculate the laid discount. Such calculations are made after removing the temperature testimony within a few days:

• For this, the number of days is taken in which the hot water decrease in the temperature is observed - this number must be divided into the number of days in a month.
• The resulting result is multiplied by the established tariff for hot water supply. This value will become the discount that will be deducted from the total monthly tariff.

Thanks to the conduct of independent calculations, it would seem that the recalculation can be monitored, which will make the management company. But in fact everything turns out to be much more difficult. Therefore, in order to achieve reduction of accounts for payment, after independent measurement of indicators, the following actions are made:

• First of all, you need to call the emergency service to inform the dispatcher that water comes into the house, which has no appropriate temperatures. The dispatcher taking the appeal must register it under a specific number you need to remember, and it is better to write down. In addition, it will be reasonable to fix the name of the employee who accepted the application and the time of its submission.

It is possible that the responsible worker is already aware of the reasons that caused temporary deviations from the norms of hot water supply and can report when everything is restored. If not, then we achieve the truth further.

• According to the resulting appeal within a few days, the management company must send the inspector or another representative, who, making sure the reliability of the information is an act of inappropriate water quality.
• In the event that employees of the management organization "are not in a hurry" visit the house to deal with the reasons, the act can be compiled by independently, inviting several neighbors to sign the document, thereby make sure that the data obtained.

Such a document is recognized legally significant, so on its basis it is quite possible to make an application to the head of the state housing inspection or utilities, indicating all the data obtained, as well as regulatory documents regulating the service standards, and the time of consideration of the application.

The application must also indicate the reason for the appeal - "poor-quality water". A document from the inspector transmitted to the housing inspection should be received about accepting an application to work, after which it remains to wait for the problem.

It should be noted that the optimal option will be the preparation of a collective application from around the house or from most of its tenants. So you can speed up the procedure for considering the complaint and restore the temperature standards of hot water supply.

Installing modern instruments of quantitative and high-quality consumption of water consumption

Recently, more and more often residents of apartments, faced with similar problems and desperate in the fight against housing and utilities bureaucrats, try to establish individual instruments for accounting water consumption, both cold and hot. And if there is a financial opportunity, then the optimal choice will be the installation of a "smart meter" - he will quickly justify itself.

Before entering the water meter, a temperature sensor is installed. As a result, such a device records water consumption in real time, taking into account and volume, and temperature. If the temperature of the hot water does not match the normative, then the billing automatically goes at a reduced tariff, or even at all - as for consumption is cold.

By the way, there are cases when employees of management companies flatly refuse to register such multi-tariff water consumption taking into account and accept payment according to their testimony (despite the available certificates of compliance with water meters), motivating this a bunch of all sorts of impartant excuses. It is clear - often such an equipment becomes "bone in the throat", since from the impassively recorded timekeeper of violations - not anywhere.

If you encountered such opposition, it is necessary to seek recognition of your rightful, referring to the above-mentioned Resolution of the Government of the Russian Federation No. 354 of 06/06/2011

The following is a quotation from Article No. 31 of this decision (extracting two points, "T" and "U"), which after attentive reading should, in theory, remove all questions on this issue:

The performer (that is, a legal entity, regardless of the organizational and legal form or an individual entrepreneur, providing communal services to the consumer): ...

t) do not create obstacles to the consumer in the implementation of its right to install an individual, common (apartment) or room metering devicecorresponding to the requirements of the legislation of the Russian Federation on ensuring the unity of measurements, including a metering device, the functionality of which allow to determine the amounts (number) of consumed utility resources differentiated by the time of day (established time periods) or by other criteria reflecting the degree of use of utility resources, even if such an individual or general (apartment) accounting device Functionality differs from the collective (generalical) accounting device, which is equipped with an apartment building;

w. ) to carry out the commissioning of the consumer commissioning of the established individual, general (apartment) or room device, corresponding to the legislation of the Russian Federation on ensuring the unity of measurements, even if such an individual or general (apartment) device for accounting for functionality differs from the collective (generalic) accounting device, which is equipped with an apartment building, no later than the month following the date of its installation, as well as proceed to carry out settlement fees for utilities based on the testimony of the commissioning instrument, starting from the 1st day of the month following the month of commissioning the commissioning device; ...

Water consumption counters - how to choose and install yourself?

Installation of water meters is often solved by many problems regarding the number and quality of consumed utilities. Read more about - read in a special publication of our portal.

How to make an application to eliminate violations?

If the desire to achieve the restoration of the normal temperature regime in the hot water system has not passed, then it is necessary after fixing the disorders to move to the documentary part of the process. So, the consumer (or group of consumers) has its claims expresses the application.

The application is drawn up by the established pattern, legible and neat handwriting.

• In the right corner, the document being drawn up, the official and the organization in which the application is sent, as well as the name, name and patronymic of the person, from whom it is written, and its contact details - address of living and telephones. If a collective complaint is issued - this fact should be clarified.
• Next, retreating 50 ÷ 60 mm down, the word "application" is written and is indicated by what reason it is composed. In this case, it is best to indicate Article 7.22 of the Code of Administrative Offenses, which provides for the responsibility for violating the rules for the maintenance and repair of residential buildings.

• Next, the text is written by the complaint itself, which is also drawn up by a certain form. First indicates the address of the house where the installed SanPiN hot water supply standards are not performed, and then the essence of the problem is described.
• In the conclusion of the text compiled text, an appeal to the management housing inspection with the requirement to check on the fact of violation, and to issue an order to eliminate the problem arising, as well as to recalculate hot water tariffs for a certain period. In addition, it can be safely demanded, in accordance with Article 7.23 of the Administrative Code of the Russian Federation, apply administrative penalties against workers responsible in regular disorders of hot water.
• At the bottom of the document, the date of compiling the application and the signature of the applicant or the applicants, when submitting a collective complaint.

The application can be called the first part of the equity recovery process. Next, after filing a complaint, you should wait for the response of officials who are obliged to respond during (maximum) 30 working days from the date of its receipt. Then should follow the elimination of the problem. If this did not happen, and the normal temperature of the water was not restored, and the recalculation was not produced within one and a half months, then the tenants of the house have the right to apply to the court. In the same way, the complaint is submitted and if the water has an unpleasant smell, taste, dirty or muddy look.

In order to violate the quality standards of water in the consumer, the consumer had a chance to defend their rights, it must be remembered that in drawing up a treaty between it and the supplier, all the rules of the communal services provided should be spelled out. Therefore, before putting your signature under the contract, it should be carefully examined, including all footnotes, including "written in small font."

Estimated changes in the provision of services of DHW

Recently, the issue of reducing the temperature of hot water temperature from 60 to 50 degrees has been actively discussed in Rospotrebnadzor.

At the same time, two options for solving the problem are offered, in order to save energy:

• The first option is to use for high-quality water purification, instead of heating, special disinfectants. At the same time, experts assure that consumer infection will not follow, as this is a more efficient way to achieve improved quality of water supplied to the apartment.
• The second option in question is a decrease in water temperature up to 50 degrees constantly and heating it up to +70 degrees only once a day. According to experts, offering such a measure of thermal disinfection, it is more effective, and this proves global experience, since in many countries of the world it is a similar version of water purification from the bacteria living in it. To avoid random thermal injuries among consumers, heating to high temperatures is offered at night.

There are certainly a certain opponents of such changes that operate as follows quite fair considerations:

• First, they believe, it is necessary to take into account the opinion on this issue of the consumer themselves, since changes first of all touch their comfort and the amount of payment for the services provided (it seems that although the lower border of heating will be omitted, the cheaper service does not will follow).
• Secondly, with, alas, the current approach in Russian utilities to various changes, it is necessary to be ready to obtain at the output of the parameters that will be lower than the established standards, since today they are far from always being fulfilled. For example, if we are talking about reducing the level of hot water heating to 50 degrees, then in practice it is quite realistic to get at the output of no more than 40 ÷ 45 degrees, which already "does not climb into any gate." And discounts for similar temperatures, taking into account the permissible 3 degrees of deviation, it turns out generally ridiculous. In a word, the consumer is again in the loss.
• Thirdly, the practice of the functioning of Russian utilities does not allow to be confident that in all municipalities without exception, high-quality cleaning of cold water will be made before it is heated. Well, this may well lead to an increase in the likelihood of the emergence of various infectious diseases. Therefore, opponents of the discussed initiatives believe that in the conditions of the Russian communal system, only thermal treatment of water supplied to the apartment is in modern realities a truly effective disinfection method.

To date, there are still previously developed standards, newly planned to introduce from March 2017, but so far there are no official confirmations in this matter. It is known that this idea has not yet received approval in the Government of the Russian Federation. But how to know, maybe it will ever happen if there will be no alternative proposals that have been adapted for a long time in our utilities.

Video: The temperature deficiency of hot water is the problem of most regions of Russia

Viewed 7919 times
2012-06-28 14:51:02 +0400 in the topic "Consumer Protection" from Moscow

Rules for measuring hot water temperature. What document to believe? Today, Rospotrebnadzor, together with HOA, performed the temperature of the DHW temperature in the apartment. After a ten-minute plum at a rate above 1l per minute, the temperature of the DHS was 44, 4 degrees at a rate of 60 degrees. There are three methods of measurement. What to believe? 1. RESOLUTION of 06 May 2011 No. 354: 5. Ensuring the compliance of hot water temperature at the water-based point by the requirements of the legislation of the Russian Federation on technical regulation (SanPine 2.1.4.2496-09) * (2) * (2) Before determining the temperature of hot water in The water disposal point is made of water drops for no more than 3 minutes (Appendix 1 to the rules 354). 2. GOST R 51593-2000. DRINKING WATER. SAMPLE SELECTION. 4.1.5 Selection of water sampling from the Customer's crane Selection of water sampling is carried out at the exit of the cranes of the internal water supply networks of houses. When sampling from the crane of the consumer, the drain time of water before sampling depends on the sampling target. If the purpose of sampling is an assessment of the effect of materials in contact with water, water quality, then samples should be selected without prior drain of water. For other purposes to establish equilibrium conditions before sampling, there are enough 2-3 minutes of water drain. 3. Methodical instructions of MUK 4.3.2900-11. Date of administration: July 12, 2011 (G.Inishchenko). 4.3. CONTROL METHODS. Physical factors Measuring the temperature of the hot water of centralized hot water systems 5. Before the selection of hot water samples, water should be drained until a constant temperature is set. Water drain time can be up to 10 minutes depending on the state of the distribution network and the cost of hot water consumer. When sampling at the place of hot water supply, the water drop is not produced in a distribution network. Sampling is made in a container that meets the requirements of paragraph 3.2 of these methodological instructions, with continuous current of water. Water consumption should be at least 2 l per minute (determined by the time of filling the dimensional capacity). When selecting the sample and carry out measurements, the excess water is overflowed through the edge of the tank selection into the pallet, and it is removed from it into the sewer. 7.6. To measure the temperature of the hot water, the thermometer is immersed in the water under study so that the thermometer ball (or sensor S) is in approximately the center of the selection tank. Measurements are carried out with a continuous current of water into the container. The measurement result is fixed after the establishment of stable tests of C, but not more than 10 minutes. After the start of sampling. At the same time, the rules No. 307 and No. 354 says: uninterrupted round-the-clock hot water supply during the year. Uninterrupted - constant without preliminary plots. I was mistaken, the measurement was performed at a water drain rate above 2 l per minute.

Remove |

Replies (1)