It is considered part of the comfort of a person as electricity, gas, heating. It serves for daily needs.
There are rules for the supply of utilities, sanitary normswhere is spelled out which temperature standards hot water The apartment should be. All this is governed by law. What should be the temperature of the hot water in the apartment?
Main norms
The temperature standards of hot water in the apartment is installed by Sanpin. This indicator may be at 60-75 degrees. There are also other rules:
- no less than 60 degrees - in open heat supply;
- no less than 50 - in closed;
- not more than 75 - for both systems.
It is such a standard of hot water temperature in the apartment must be observed. This is necessary in order to completely eliminate malicious bacteria and viruses. But if the indicator is installed above 55 degrees, that is, the risk of getting a burn. Because of this, hot water is used with cold.
The temperature standards of hot water in the apartment in the winter does not differ from the established indicator. The tenants should be controlled. If this does not comply with the standards, it is important to directly apply to the competent authorities to address the issue.
And the temperature above 75 degrees leads to a breakdown plastic site Water pipes that are in many modern apartments. The deviation includes even a minor increase or decrease in indicators. The minimum must be, even if the communications and heating equipment are old. The temperature standards of hot water in the apartment is indicated in the contract concluded between the client and the service provider.
Why is it important to observe the temperature regime?
Temperature control is an important need. Failure to comply with the rules leads to the consequences:
- bacteria reproduction: with low temperatures Bacteria develop very quickly, which is harmful to humans;
- burn: Strong hot water causes skin damage, because of which it is important to comply with the norms.
It is for these reasons that should be the normal temperature of hot water in the apartment. The standard allows us to ensure the rights of citizens.
Causes of temperature decline
Although there is a temperature standards of hot water in the apartment, there are still reasons why the temperature is possible:
- emergency situations in water supply or communications;
- performing the prevention and repair of network communications.
When performing such events, hot water is disconnected, which does not affect the quality of life of people. But there are norms where the maximum shutdown time is indicated:
- 8 hours a month;
- no more than 4 hours in a row;
- no more than 1 day at an accident.
If the deadlines were extended, then the recalculation of payment for services is required. It is necessary to reduce the amount by 0.15%.
Checking norm
Communal services must comply with the temperature standards of hot water in the apartment. General The document includes rules for verifying compliance. Residents need to be able to check the water temperature. If there are deviations, then you need to submit a claim. The water testing procedure includes the following steps:
- you need to open a crane, and let the water stands about 2-3 minutes, during this time the cooled liquid will be eliminated;
- then you need to pour water into a special glass;
- in the container, it is necessary to immerse a sensitive thermometer with a scale of 100 degrees;
- it is necessary to wait for the heating of the thermometer, after which the readings are recorded.
Although the temperature standards is in a large range, there may be some deviations. In the afternoon, the indicators differ at 3 degrees, and at night to 5. For every 3 degrees, a rain rate is required by 0.1%.
Where to contact?
If deviations from the norms were noticed, then applying housing and communal services. When the reason lies in the accident, the dispatcher will notify the duration of execution repair work. If there is no reason to reduce the temperature, then the application should be applied.
Consideration of complaints of the population is performed quickly. To be sure to consider the application, you need to write its number, as well as to record the time of the call, the surname of the claim that took the claim. Upon perseverance, man must take measures to restore water temperature. If it is not more than 40 degrees, then the tariff should be like cold water supply.
What if water is poor quality?
The temperature is installed in Sanmpina. The document shows other norms providing a high-quality human life. Water should go transparent, without the taste and smell. For services charge is charged, so if something is not suitable for the standards, you need to complain. Where should I contact if there is no low-quality water?
Consumers need to do the following:
- should be called in talked about admission poor-quality water, after which you need to ask the dispatcher registration number applications;
- within a few days, an inspector from the company or the FAU should come, which is an act of inconsistency of water with proper quality;
- if the engineer is absent, then the employee of the house should be called management company Or neighbors, and make a document in which all samples.
The finished document is legal, therefore, on its basis a statement is drawn up. The complaint must be written almost the same as on temperature. We need to write an application to the head of the housing inspection, indicating the regulatory acts and the time of consideration of the document. Only as a reason should be denoted by "poor-quality water".
After that, the answer from the inspector should be received, and you can wait for the problem of the problem. The collective application significantly accelerates the consideration procedure, so the quality of water will soon be restored.
Drawing up a complaint
With violation of consumer rights, a complaint is drawn up. It is necessary to write it according to the generally accepted image, neat and legible handwriting. It is important to indicate who the statement is intended. Usually the document is drawn up on the head of the management company, which is a water supplier.
Be sure to specify all the facts: calls, appeal to employees with applications, visiting the management company. Written complaints It is much faster, therefore, the results from them will be noticeable soon. It is necessary to maintain drawn up acts, documents. All this is useful if there is an inaction from the service provider.
When do you need recalculation?
The temperature standards of hot water in the apartment in the summer does not differ from the generally accepted rules. Due to deviations, the cost must be changed during that period during which the rights of the consumer were violated. There are principles of payment of utilities, which are enshrined by the Decree of the Government of the Russian Federation. There you can also find information on the presentation of low-quality services, and the rules of their payment.
Hot water should act uninterrupted, and with proper temperature, quality. The recalculation is performed when the deviation from the norm is 3 degrees. Moreover, this concerns the increase and decrease in temperature. The cost of the service should be reduced by 0.1%. If the indicator is less than 40 degrees, the service is paid as cold water.
Reduce the size of the cost over the days or hours if water has been received, it is necessary:
- the number of days should be divided by the number of days in the month;
- the resulting amount should be multiplied by the tariff.
The answer will be the amount that is considered a discount for the supply of poor-quality water. These simple tips will help to deal with all questions. Such problems must be solved boldly, because personal money is paid for them. Applications of consumers are usually satisfied, and the supplier improves the quality of services.
AT chronological order Their publications.
Headers of inactive (canceled) standards are crossed out.
Scroll list see at the end of the file
Internal water supply and sewage systemSNIP 2.04.01-85 *
see the current SP Rules 30.13330.2012
... 2.2. The temperature of hot water in places of water treatment should be provided:
a) not lower than 60 ° C - for centralized hot water systems connected to open heat supply systems;
b) not lower than 50 ° C - for systems of centralized hot water supply attached to "closed heat supply systems;
c) not higher than 75 ° C - for all systems indicated in subparagraphs "A" and "B".
Vault of Rules SP 30.13330.2012
"Internal water supply and sewage system"
Actualized edition SNIP 2.04.01-85 *
"... 5.1.2. The temperature of hot water in the placement places must comply with SanPiN 2.1.4.1074 and SanPine 2.1.4.2496-09 and independently of the heat supply system used should be no less than 60 ° C and not higher than 75 ° C."
SanPine 4723-88
"Sanitary rules for the device and operation of centralized hot water systems"
see acting SanPiN 2.1.4.2496-09
(approved by the Chief State Sanitary Physician of the USSR November 1988)
"... 1.7. The temperature of the hot water in the places of water treatment, regardless of the heat supply system used, should be no less than 60 ° C and not higher than 75 ° C.
Note. For the hot water supply system from galvanized pipes with a closed heat supply system, it is allowed to have a water temperature at least 50 ° C and not higher than 60 ° C. Under these conditions, after repair work or eliminate emergency situations in systems, it is necessary to maintain a temperature of 75 ° C for 48 hours. "
_________________________________________________________________________________
GOST R 51617-2000.
Housing and communal services. General technical conditions
"... 4.16.3 The temperature of hot water at water-based points in consumers should be from 50 to 75 ° C
__________________________________________________________________________________________
Sanpin 2.1.4.2496-09
Hygienic requirements for ensuring the safety of hot water systems
"1 area of \u200b\u200buse
1.1. Sanitary and epidemiological rules and regulations establish hygienic requirements for the quality of water and the organization of centralized hot water systems (hereinafter referred to as SCHEV), as well as the rules for controlling the quality of water supplied by the SCGE, regardless of the departmental accessories and the forms of ownership.
1.2. Real sanitary rules are mandatory for all legal entities individual entrepreneursWhose activity is related to the organization and (or) provision of centralized hot water systems ....
2. General provisions
... 2.3. Sanitary and epidemiological requirements for hot centralized water supply systems are directed to:
High-water hot water pollution warning infectious pathogens Viral I. bacterial originwhich can multiply at temperatures below 60 gr., Among them, Legionella Pneumophila; ...
2.4. The temperature of the hot water in the places of water treatment, regardless of the used heat supply system, should be no less than 60 s and not higher than 75 C.
3. Requirements for the design, construction, operation of centralized hot water systems
3.1.10. When exploiting SCHIV, the water temperature in the places of water treatment should not be below + 60 ° C, static pressure At least 0.05 MPa, with pipelines and water heaters filled with tap water ....
"Rules and norms of technical operation of the housing stock"
(approved post. Gosstroy RF of 09/27/2003 No. 170)
"... 5.3. Hot water supply
5.3.1. ... The temperature of the water supplied to the water disposal points (cranes, mixers) should be at least 60 degrees. With in open hot water systems and at least 50 degrees. C - in closed. The water temperature in the hot water supply system should be maintained using an automatic regulator, the installation of which in the hot water system is required. The water temperature at the outlet of the water heater of the hot water supply system should be chosen from the condition of providing the normalized temperature in water disposal points, but not more than 75 degrees. WITH."
Rules for the provision of utilities to citizens
see acting post. No. 354.
"…Appendix 1
…P. 5 Ensuring the temperature of hot water at the parsing point:
at least 60 ° C - for open centralized heat supply systems;
at least 50 ° C - for closed systems centralized heat supply;
no more than 75 ° C - for any heat supply systems "
Rules for the provision of utilities
Owners and users of premises in apartment buildings and residential buildings
Appendix 1
T R E B O V A N I
to the quality of utilities
5. ... Ensuring the matching temperature of hot water at the water-based point in the requirements of the legislation Russian Federation About technical regulation (SanPine 2.1.4.2496-09)
P.S. There is an interesting document: "The decision of the Supreme Court of the Russian Federation of May 31, 2013 n AKPI13-394", which sets:
"Sanpine 2.1.4.2496-09, as follows from the content of it paragraphs 1.1 and 1.2, establishes hygienic requirements for the quality of water and the organization of centralized hot water systems (hereinafter referred to as SCS), as well as the rules for controlling the quality of water supplied by SCG, regardless of departmental affiliation and the forms of ownership, and is mandatory for the performance of all legal entities, individual entrepreneurs, whose activities are related to the organization and (or) provision of centralized hot water systems.
According to the hot water, the temperature of hot water in the places of water disposal, regardless of the heat supply system used, should be no less than 60 ° C and not higher than 75 ° C. These sanitary and epidemiological requirements for hot centralized water supply systems are aimed at preventing hot water pollution with highly contagious infectious causative agents of viral and bacterial origin, which can multiply at temperatures below 60 degrees, among them Legionella Pneumophila, and also to prevent skin diseases and subcutaneous fiber due to hot water quality (paragraphs 2.3 and 2.4).
In this way, Sanitary and epidemiological rules identified requirements for the quality of hot water supplied to consumers when providing a utility service for hot water supply to such an indicator that ensures its safety as temperature. This indicator is characterized by minimal (not lower than 60 ° C) and the maximum limit (not higher than 75 ° C) and does not allow deviations from the specified temperature regime, while compliance with the quality of the communal service. "
The temperature of the hot water in the places of water treatment, regardless of the used heat supply system, should be no less than 60 s and not higher than 75 C.
Basins:
clause 5.1.2 SP 30.13330.2012 " Internal water supply and sewage system»
Actualized edition SNiP 2.04.01-85 *;
p. 2.4 SanPine 2.1.4.2496-09 "Hygienic requirements for ensuring the safety of hot water systems";
5.3.1 « Rules and norms technical exploitation Housing Fund " (app. Post. Gosstroy RF dated September 27, 2003 No. 170);
clause 5 of Annex 1 "Rules for the provision of utilities to owners and users of premises in apartmentmads and residential buildings" (approved. The post. Government of the Russian Federation of May 6, 2011 No. 354).
Amounted to a specialist housing and utilities of Yuri Kalnin
The temperature of hot water in the crane according to the standard in 2019 is regulated by SNiP (building standards and rules) N II-34- 76 and SanPine 2.1.4.2496-09. These documents determine the quality of the water supplied to residential buildings for household and drinking needs.
Improper quality of tap water
In addition to temperature, hot water must match such parameters like Clean and pressure. What is the sensible in hot water, if it runs a thin flowing or dirty? High blood pressure This is also not a reason for joy: it will enter the breakdown of couplings, valves and other elements of the water supply system.
For hot water, the pressure limits from 0.3 to 4.5 atmospheres are installed. Exit for these borders - a direct reason to appeal to the Criminal Code.
Impurities in the aquatic environment can be both organic and inorganic Origin: Rust, entering the earth, rotting wood, etc. If such cases are frequent and for a long time, it is necessary to refer with a complaint to the Vodokanal with a request to check the cleaning systems, which should be carried out in conjunction with the HCEK.
How to file a complaint?
I live in the house of 1970. Construction. Bearemont was never. The most hot water, which flows from our crane, - 50 degrees (measured the thermometer in the morning and in the evening repeatedly). It seems to me that it should be hot. Approached to various instances, but they say that there are no norms on water. What temperature should be hot water? If on the standards it should be hot 50 degrees, then can I recalculate? How to achieve that we have flowed from the tap water of that temperature, what should it be?
■ You are misleading. The temperature of the hot water from the crane should be no less than 60 ° C and not higher than 75 ° C. § P. 2.4. Sanpin 2.1.4.2496-09 "Hygienic requirements for ensuring the safety of hot water systems" (approved by the decision of the Chief State Sanitary Doctor of the Russian Federation dated 7.04.2009 No. 20)
A permissible deviation of the hot water temperature at night (from 00.00 to 5.00) - no more than 5 ° C, and during the daytime (from 5.00 to 00.00) - no more than 3 ° C.
So you have the full right to recalculate.
For every 3 ° C, the retreat from permissible deviations the size of the board is reduced by 0.1% per hour. And if the hot water temperature is below 40 ° C, payment is made at the rate of cold water. The calculation in this case also comes hourly.
§ P. 5 of Appendix No. 1 to the rules for providing utilities to owners and users of premises in apartment houses and residential buildings (appliance. Decree of the Government of the Russian Federation of 05.05.2011 No. 354)
If you find that water does not flow from the tap of the temperature that it must immediately call the emergency-no-dispatcher service. Refine your appeal number and write it down. If the dispatcher is the cause of low temperatures unknown, you must agree with the time of the inspection by specialists by the management company. According to the results of the inspection, an act is drawn up, an instance of which must be provided to you.
If the management company does not respond to complaints and does not conduct an inspection, you yourself can fix the fact of providing inadequate quality services. You need to make an act and sign it at least 2 consumers and chairman of the Council apartment house (or Chairman of the HOA).
§ Section X of rules for the provision of utilities ... (approved by the Government Decree of March 6, 2011 No. 354)
Submit to the Managing Company written statement. In it, specify that you have repeatedly treated complaints, but required measurements So they were not held. Create a recalculation of the board.
Well, if you have confirmation of your previous complaints (their copies or numbers of appeals). After all, in your situation, the fact of low temperatures in the right way (that is, the act of verification) is never installed. If you check yourself yourself - attach a copy of the act to the application.
Be sure to keep an instance of the application filed in the management company. On it, the company's specialist should put a mark on adoption.
If the management company continues to be inactive, please contact the housing inspection. If the problem of hot water worries not only you, apply collective applications with your neighbors. You can also apply to the court with the requirements of the recalculation of the board. But, as practice shows, it is possible to solve the problem and without going to court - through the housing inspection.
Hot water is the same integral part of our comfort, like electricity, gas, heating. By level of needs, it can be put in one row with a quench of hunger and thirst.
If you contact the rules for the provision of utilities, then in accordance with sanitary rules and norms on the legislation of Russia (Sanpin 2.1.4.249 6-09) permissible limits Hot water temperatures should be from 60 to 75 degrees.
So, from 65 to 75 degrees. It is for these meanings to navigate.
The same document reports permissible deviation norms at the point of water intake:
- if we are talking about night time (from 0 am to 5:00 h.), then tolerance no more than 5 degrees;
- if this is a day (from 5:00 to 0:00), the deviation should not exceed 3 degrees.
Recalculation when the temperature is inconsistent
If the temperature of the hot water at the time of the fence was all 40 degrees,then payment for its consumption must be made at the rate for cold water. In order to recalculate how to be produced, you need to do measurements of temperature water.
To begin with, it is worth contacting the manager of the management company or housing and communal services. Obligatory fixing the application about water temperature below laid in writing, indicating the number of the application, the time of its adoption and the name of the dispatcher. Perhaps the decline in the temperature regime of water occurred as a result. technical malfunctionpipeline or for any other reason. In this case, the dispatcher is obliged to notify the emergency mode and troubleshooting.
If the temperature of the hot water supplied is reduced for unknown reasons, you need to agree on the day and hour conduct measurements.Next after the measurements are drawn up with an act. Number of copies This document should be equal to the number of participants in the procedure. Based on the measurements, it occurs or does not occur recalculation of payment Hot water to tariff cold.
Features of measurements
- Drain of water should be made at least two or three minutes.
- It is worth paying attention to where hot water come from (for example, from a heated towel rail or from an "independent" pipe).
It is also necessary to eliminate the inconsistency of Sanpina, for this there is an article 7.23 in the Administrative Code,she sounds "violation of security standards communal services"I. persecute penal.
Why exactly the temperature
I would like to figure out why hot water norms for a residential building 60 - 75 degrees? When developing norms temperature feed Hot water The main points are the reproduction of bacteria and the likelihood of burns. I.e temperature running It should be such that malicious bacteria died, but at the same time that the water consumed does not lead to login injury.The last is very relevant for children's or medical institutions.
Fresh I. warm water - This is a great place for breeding and habitat such hazardous bacteria Like "Legionella". This bacterium is very dangerous, can multiply in heating, air conditioning and humidification systems.
For example, in 2007 in the upper pyshma because of the legionell pneumonia, which came across the water supply system of hot water, in the hospital fell over 160 citizens, 5 cases were recorded.
If consider temperature mode water, then exposure to death bacterium following:
- 70-80 ° C: at such a temperature there is a disinfection process;
- 66 ° C: Legionella dies for 2 minutes;
- 60 ° С: bacterium dies in 22 minutes;
- 55 ° C: bacteria is destroyed for 5-6 hours;
- 20-45 ° С: The temperature of the active breeding of the bacterium;
- below 20c bacteria does not multiply.
It would seem that the conclusion is obvious: it is necessary to serve hot water with high temperatures Heating. But there is a reverse side. If the water temperature in the crane more than 50 degrees, There is a chance to get a burn. Water temperature is more than 65 ° C - skin burn for 2 seconds, the temperature of 65 ° C is the epidermis burn for 5 seconds, water temperature is 55 ° C - skin burn for 90 seconds.
Thus, the temperature in reserve storage facilities for heating and supplying hot water is obliged to be very high. But its use is possible only with the simultaneous supply of cold water.