Articles for assistant manager. Where to take employees

It is often spoken about his place in the management system, it is often written about his role in modern business, the sphere of its influence is expanding, and the functionality becomes complicated from year to year. Only its status remains unchanged. Assistant - who is he? What does it do? Why does his humble person attract so much attention to himself?

From the history of the profession

It is believed that the first assistants appeared in ancient Rome. Roman jurisprudence, developed formula for legal transactions, needed them in a traditional written appearance. Gradually, mechanical work on legal materials becomes not only more independent, creative, but also almost exceptional. Its representatives in the era of the republic were Scribae and Exceptoreset Notarii - scribes engaged in the clothing of legal material in a documentary form. Scribae consisted in public service, Exceptores Et Notarii - in the service of individuals. The position of Scribae could only occupy Roman citizens who were not deprived of civil honor, while the persons who were losing civil rights did not have access to this post. Their election was lifelong and was not limited to service life, but extended to successors. Scribae could give way to another person for remuneration.

From more capable scribes, magistrates elected assistants, whose duty was the manufacture of public documents (Tabulae Publicae) and the maintenance of public accounts (rationes), as a result of which they were called Scribae Librarii. Assistants occupied a high social situation. One of the arrogant assistants of the ancient Roman Emperor of August - a pheette, which carried out diplomatic, political and private orders from the depths of the century. His patronage of poets, artists and scientists made the name "Macenate" nominal.

Who takes to assistants?

The leader today is primarily a leader, which is characterized by intelligence, flexible thinking, ability to analyze and self-analysis, emotional maturity, organizational abilities and amazing efficiency. Naturally, such a manager cannot exist in a vacuum. He needs a binding link, conductor of his ideas, tasks, in a person who will take on a solution to many problems, free from the burden of teaching. The faster the business develops, the larger the company and successful leader, and therefore the need for a serious assistant becomes urgent.

Choosing a personal assistant, a successful leader declares the highest possible requirements not only to his education, professional qualities, experience, practical skills, but also to personal characteristics. The personally assistant is not so much the position as much as a special status of a trusted person in which the head needs . Personal assistant is a professional, a responsible person who is able to take on huge responsibilities to ensure the activities of the head, to free it from an irrational spending time.

A truly professional assistant is difficult to find. An experienced personnel selection specialist is responsible for the choice of a personal assistant manager: does not even consider proposals for applicants, often changing work, without education, work experience, will not cause his interest and summary composed with grammatical and stylistic errors.

There is an opinion that the assistant may be a person aged 25 to 30 years. Many specialists are very skeptical about the establishment of such borders. Work requiring high voltage and great concentration of attention, presents special requirements for professionalism, psychological sustainability, communicative skills that are acquired exclusively at the expense of knowledge, experience, reputation. That is why recently the position of a personal assistant significantly "matured". Focusing on the totality of objective and subjective parameters and characteristics, a reliable assistant can be considered a person who has achieved full personal and professional maturity. From this point of view, the 30th anniversary is not the final stage of the career of the assistant, but rather its starting point.

Most recently, personal assistants became basically a fair sex. Today, a man's assistant is no longer - It is distinguished by purposefulness, determination and emotional restraint, it has intelligence, ability to strategic thinking. In turn, women assistants are more stress-resistant, better adapt, tightly feel the nuances of relationships due to their flexibility, quickly find a way out of a difficult situation, careful to detail and have the ability to listen, more patient when performing routine work. Therefore, the choice of assistant should be based on its sexuality, but on professionalism, totality skills.

Requirements for the formation of a candidate for the position of a personal assistant are not too tough: it may be a specialist who has a higher education in any field, the main thing - the presence of other components necessary for the implementation of the functionality for this position. Most often, humanitars are successful in the role of assistants - specialists in the field of tourism business, public relations and documentation support management, historians, translators, journalists, philologists. The assistant can have technical, economic or legal education - such experts often have an analytical warehouse of the mind, demonstrate their abilities when preparing reviews, reports or corping of projects, fulfill the tasks of increased complexity. And of course, education is always welcomed by the company's profile.

At the same time, the requirements for the experience of work, professional assistant skills, very high. Those who think that a personal assistant is to own secretary skills are to know a foreign language, own a computer, to have experience drawing up business letters and customer trips, ticket bookings and organization of business meetings. In addition to the above, the assistant is necessary:

● have an analytical mindset and abilities to systemic logical thinking;

● have good memory, have a speed of reaction;

● be hardworking, hardy, stress-resistant;

● have a wide range, competent speech;

● be able to take responsibility;

● Have a good taste;

● Be dedicated corporate interests and personal interests of your head.

Responsibilities assistant

Among the main responsibilities of the assistant manager can be allocated as follows:

● administrative support for the head;

● Planning the work day of the head, coordination and organizational provision of meetings and receiving visitors;

● Information and analytical support of the head: Search and process the necessary information; preparation of information, analytical and presentation materials, reports and speeches, analytical reviews, reports, etc.;

● maintaining the business correspondence of the head;

● preparation of meetings, councils, meetings held by the head, formalization of the results of business meetings / negotiations;

● participation in negotiations, business meetings, receptions; support of the head at meetings, on trips, etc.;

● organization and provision of business trips and meetings (logistics of optimal routes, booking of tickets, hotels, shuttle service; visa support; registration of participation in conferences and seminars; leisure organization);

● implementation of interrelations with representatives of companies, enterprises, organizations, public authorities and management to solve issues not requiring direct participation of the head; obtaining in state authorities and management of documents and information on behalf of the head;

● oral and written translations, linguistic support of business negotiations and meetings;

● organization of presentations and protocol events, representative activities;

● preparation of reporting on expenses;

● Performance of personal assignments of the head.

This list is not complete, in a particular company, the assistant responsibilities may vary.

About trust

The question of trust is the very cornerstone, the foundation of the foundations on which the entire relationship system is being built by "Assistant - Head". For many managers, the assistant is not just a trustee, a person, a dilated secret knowledge, but also almost a member of the family. The degree of confidence is sometimes so high that confidential information trust him, account numbers in banks, payment cards and PIN codes, large sums, ciphers from safes, printing companies and personal secrets. That is why many assistants provide not only the organization of the official activity of the head, but also solve its family and home problems: they buy gifts to family members, order baskets of flowers close, pick up home staff, organize children's holidays, etc.

It is important to remember that the confidence is assistant, who:

● skillfully owns business communication skills;

● knows how to hear and listen;

● complies with subordination;

● retains neutrality and confidentiality;

● Supports the balance between confidence and fasciance, has its own opinion, ready to defend its position, but it understands well when it is necessary, and where you need to retreat.

Pros and cons profession

Let's start with what usually finish, modestly leaving "for later," from the issue of wages. Extremely high demands for candidates for the vacancy of the "Personal Assistant Manager", as well as serious applicants' suggestions have significantly raised the plank of salary expectations and suggestions. In Moscow, the approximate average salary of the head assistant is varies from 40 to 60 thousand rubles., In the regions - from 20 to 30 thousand. Availability of work experience, recommendations, knowledge of foreign languages \u200b\u200ballow the candidate to qualify for a higher remuneration.

Daily management experience, an increasing level of responsibility, changing the nature of the tasks to be solved allow the assistant to acquire invaluable knowledge in this position. Assistant is a position implies constant growth and self-realization, improving personal qualities, abilities, talents; opening real prospects for professional activities. Considering all of the above, a professional assistant may further apply for at least the position of the head of the secretariat, the office, business management, but the other development of events is possible - the executive, administrative, managing director or the organization of its own business.

The reverse side of any profession is the price we pay for the mastery of professional skills. The working day of the assistant lasts longer than the working day of the head, so it often begins early in the morning and ends late in the evening. In addition, a personal assistant must be accessible for his chief almost around the clock. If the manager has only one assistant, sometimes it is difficult to even take the day off, go on vacation - the assistant is rigidly limited by the vacation framework of his head.

In addition, the established relationships, worked out, personal attachment to the head often play against desires and aspirations something to change, make assistants to a hostage of a particular official, and therefore professions.

Assistant's position must be viewed as a starting platform, and its career and personal growth depends on the purposefulness, clear awareness of its capabilities, desires and the number of efforts.

Name in history

The names of the figures left the mark in the history of world politics, culture, science, diplomacy are known to everyone, but the names of their assistants who have taken on themselves heavy and sometimes ungrateful work that contributes to the birth of many achievements, history does not always preserve for descendants.

Pavel Ivanovich Yaguzhinsky (1683-1736) - Assistant Peter I, State Worker and Diplomat. The person is active and energetic, since 1701 he became a constant companion of Peter I in all campaigns and foreign trips, it turned out everywhere in his place and deserved the location of the king. In different years, he held the position of the Senate Prosecutor General, the Plenipotentiary Minister at the Polish Sejm in Grodno, the Cabinet-Minister was a messenger in Vienna, Ambassador in Berlin. Peter I have repeatedly trusted him important diplomatic missions. Pavel Ivanovich led very difficult negotiations with the kings of Denmark and Prussia. Yaguzhinsky as a personal trusted king participated in all European congresses without exception. Including because he owned English, German, Spanish and French, not to mention Polish and Lithuanian. The emperor was not mistaken in his choice of prosecutor. Yaguzhinsky jealously and very promptly performed all the instructions of Peter I. He never burned the execution, as it often practiced other velmes, and, having received any task, after a day, I reported by Peter I on the results.

Contemporaries, who watched Yaguzhinsky in the service, are unanimous in the estimates: "A prominent man, with a person wrong, but expressive and alive, with free severity, a capricious, proud, was a smart and very active; He did as much as much as the other did not have time per week. "

Peter Petrovich Konovnitsyn(1764–1822) – assistant Mikhail Kutuzov, an adjutant general, a graph. Nightly brave and gambling towards combat cases, Peter Petrovich at the same time was an excellent staff worker, extremely neat, diligent and punctual.

Contemporaries assessed him as the "extraordinary type of Russian nature." After the retreat from Moscow, Kutuzov appointed Konovnitsa by a duty officer by General Staff of the Russian Army, on the shoulders of which there was a huge load of organizational work in the army: supplying ammunition and food, forage and medicines, outfitting and transport. This appointment was not accidental: Mikhail Illarionovich, with a general confusion after the loss of Moscow, was needed near a balanced and solid person. In addition, honest Konovnitsyn, as it were, neutralized the head of the headquarters L. Bennigsen, which intrigued against Kutuzov. From this time, Peter Petrovich became the first speaker among the commander-in-chief, all the combat cutuzov's combat chatting was held through him with the commandar subordinates to him.

In 1815-1819. Konovnitsin held the position of military minister, from 1819 - a member of the State Council, head of military-school institutions, chief director of Pazesky and other cadet corps and the Tsarskoye Lyceum.

Charles Maurice Talilan-Perigore (1753–1838) – assistant Napoleon Bonaparte, outstanding French commander and statesman. The whole era is connected with his name: Royal Power, Revolution, Napoleon Empire, Restoration, July Revolution. The fate of these people for 14 years. Napoleon appreciated Talleyran: "This is a person intrigue, a man of great immorality, but a big mind and, of course, the most capable of all the ministers I had." Talleyran became a cavalier of all French orders and almost all foreign. Back in 1807, at the peak of the power of Napoleon, Talleyran wondered how long the emperor triumph would continue. Being a sophisticated politician, Talleyran felt that it was time to leave, and left the ministerial post. A highly diffused diplomat was not mistaken, predicted to the collapse of Napoleon. Talleyuran, showing the wonders of diplomacy, convinced the allies to leave the throne not to the heirs of Napoleon, and the royal surname - Bourbon and, again, being in Favor, became the Minister of Foreign Affairs and the head of government for the third time.

Alexey AndreevichArakcheev(1769-1834) - Assistant of three kings - Paul I, Alexander I, Nikolai I.

He served in the Gatchina garrison passed into the utmost control of Cesarevich Pavel Petrovich, the future emperor Paul I. At one of these reviews of the executive lieutenant Arakcheev and noticed the future emperor. Soon Arakcheev became the commandant of the palace, he treated his duties with stealing and diligence - at any time of the day he was in service. Under Pavel I, for his 28 years old, Arakchev was reached by the commandant of St. Petersburg and received the Baron coat of arms, in which, with the permission of the emperor, the motto inscribed: "without a flattery is devoted." Under Alexander I, I started a wide plantation of military settlements, whose idea of \u200b\u200bwhich had long been occupied by his thoughts, since 1815 actually focused in his hands the leadership of the State Council, the Committee of Ministers and his own imperial majesty by the Office, was the only speaker of the king in most departments. Since 1817, in the reign of Nicholas I, held the post of chief chief of military settlements. Arakcheev refused to take part in the suppression of the Decembrist uprising, for which he was sent to Nikolai I resign

Friedrich Engels. (1820-1895) - Karl Marx, one the most urgent scientific communism. A meeting with Marx, held in Paris in 1844, laid the beginning of the creative community that was continuing until the death of Marx. Engels actively participated in the organization and activities of the Union of Communists, together with Marx wrote the program of the Union - "Manifesto Communist Party" and published a "New Rhine Newspaper", in 1849 he participated in an armed uprising in South-West Germany. Having received the inheritance from the Father, Engels provided a permanent financial assistance to Marx. Together with Marx led the activities of I in International. After his death, she began for the publication of Tomov "Capital", making up the final text from draft manuscripts.

Nikolai Konstantinovich Roerich (1874-1947) - Russian artist, philosopher, scientist, writer, traveler, public figure, politician. He wrote about 7,000 paintings and created almost 30 literary works, the author and initiator of the International Treaty on the Protection of Artistic and Scientific Institutions and Historical Monuments (Pact of the Roerich), the founder of the International Movement in Protection of Culture. At 24, he became an assistant director of the Museum under the Imperial Society for the promotion of art and at the same time an assistant editor of the art journal "Art and Art Industry". After three years, he took the position of secretary of the Imperial Society for the promotion of art.

Evgeny Petrovich Petrov (Kataev)(1903-1942) - Assistant Russian Prosaika Ilya Ilf, writer. Together with I. Ilfom, the novels of the Twelve Chairs and the Golden Calf had enjoyed the great popularity. In 1932-1937, Ilf and Petrov wrote feuilletes for the newspaper "True", during this period they made a trip to the United States, the result of which the joint book "One-story America" \u200b\u200bwas the result.

The creative cooperation of writers interrupted the death of Ilf in 1937. Petrov comes to the service in the Pravda newspaper, writes filmcenery.

During the Great Patriotic War, he works as a correspondent of the newspapers "Pravda", "Red Star", Sovinformbüro. He was awarded the Order of Lenin.

Igor Vasilyevich Kurchatov(1902-1960) - Assistant Physics Abraha Fedorovich Ioffe, an outstanding physicist, academician of the USSR Academy of Sciences, the first and many years of the Soviet Nuclear Program.

The talents of physics and the organizer were organically combined in Kurchatov. It is for him that the choice of academician A.F. Ioffe, who achieved permission to organize a nuclear physics department at his institute and recommended that Kurchatov was appointed to the head of the atomic program - and this largely determined the rapid success of the development of nuclear weapons. In 1943, Igor Vasilyevich founded and headed the institute, subsequently called the name of the Atomic Energy Institute of the Academy of Sciences of the USSR. Under his leadership, the first atomic reactor in Moscow was built under his leadership, the first Soviet atomic bomb, the first in the world, the world's first industrial nuclear power plant and the largest installation for conducting research on the implementation of regulated thermonuclear reactions were built in the world. The 104th element of the periodic Mendeleev system is named in his honor Kurchatov.

Yuri Mikhailovich Baturin(1949) - Assistant to the President of the Russian Federation, Russian Policy, Scientist (lawyer and political scientist), Pilot Cosmonaut (382nd Cosmonaut of the World and the 90th Cosmonaut of Russia), Hero of the Russian Federation, Secretary of the Union of Journalists of the Russian Federation.

From 1993 to 1994 He worked as an assistant to the President of Russia on legal issues, in 1994-1996 - on issues of national security, in 1996-1998 - Assistant to the President of Russia. In 1998, he was appointed to the post of cosmonaut testes of the Russian State Research and Research Test Center for the Training of Cosmonauts. Yu.A. Gagarin. Since 2000, the Deputy Commander of the Cosmonauts Detachment on Research and Testing. This is the first case of the appointment of a civilian for an administrative position in the military detachment of cosmonauts, which is a detachment of the CPC. Since 2008 - Member of the Scientific Council under the Security Council of the Russian Federation.

M.E. Tarasova,
Head of Organizational and Administration
CJSC NK Rusneftekhim

The job instruction is a document in which the tasks performed by the employee are determined by its official duties and limits
Although the development of job descriptions for each profession or position in the Russian Federation is not regulated by labor legislation, in the overwhelming majority of employers' organizations (both the state ownership and private), this document is necessarily available.

Officer's assistant assistant contains maximum information

The feasibility of training the job description is explained by the fact that in the case of a trial, it will be difficult without it to prove the failure of the employee of its employee (and their exhaustive list is established in the document instruction), because the employment contract with the employee in accordance with Part 2 of Article 57 of the Labor Code of the Russian Federation contains Only a position and its overall labor function.

The job instruction allows the employer:

Justify the refusal to appendrate by post due to inconsistencies in the requirements established in it
Clearly distinguish between the duties between individual workers
Evaluate activities both during the test period and after it
Justify the inconsistency of the employee of the post, which he occupies (given the results of the certification).

The presence of an official instruction is also useful for the employee itself, since it establishes the limits of his duties and responsibilities, and no one should carry out the functions not provided for by any labor contractual duties.

Development and sections Instructions

In the preparation of the instructions, it is usually used by the provisions of GOST R 6.30-2003 and the qualification reference book of managers, specialists and other employees (approved by Mintrost Russia in 1998). The instruction in the form of a project is visited by developers, agreed with the representative body of workers (if available), is approved by the head.

Instructions are entered from a specific date, and the employee must necessarily be familiar with it under the painting. It is advisable to issue an employee in the hands of an instance of this document (also under the painting). Upon current practice, the instructions include typical subsections:

General provisions
Official duties
Responsibility

It is important to remember that the instruction is drawn up not for any employee, but for a specific post / profession. Therefore, taking into account the specifics of one position or another, the instruction sets the range of responsibilities that will fulfill the employee in this position.

Features of the job instruction assistant manager

Assistant leader - responsible position

Assistant leader is a special position. The labor function of the head assistant is to build the work of his head, both in technical and organizational terms.

Drawing up the schedule of meetings and events, planning of the working day, weeks, more than a long period, organization of trips and events, the control of the implementation of the most important documents - that's just a small part of the responsibilities of a qualified assistant manager.

Incorrectly identify posts and, accordingly, the obligations executed by the secretary, assistant, an office manager and an assistant manager. If the first posts imply more auxiliary functions, then from the assistant manager requires the functions of organizational and administrative. It is no coincidence that the qualification guide relates this position to the category of managers.

Accordingly, the requirements established to the employee adopted as an assistant manager are presented to the leadership: starting from the level of education, before the qualification and experience of the previous work. Personal qualities are very important.

Since neither in the employment contract, nor in other documents contains a detailed presentation of the competences of the assistant manager, they must be reflected as accurately as possible in the job description. Features of the instructions for the post "Assistant Manager":

Detailed definition of the Circle of Powers
Drawing up instructions by analogy of the head instruction (excluding, naturally, the function of direct management and adoption of sole solutions)
Accounting for confidential nature of certain duties
Increased responsibility for unscrupiance (given the possible consequences of causing damage to the employer)
The possibility of performing functions delegated by the manager additionally.

General requirements for assistant manager

Often to the position of the head of the head exhibit special requirements

The "General" section may include in addition to transferring requirements for experience and education, the necessary skills, subordination and replacement procedure. Most often sets such conditions:

Higher education
Experience (usually at least 1 year, and sometimes more)
Possession of foreign languages.
Business communication skills, letters and etiquette
Ownership of office equipment
Stress tolerance

In addition, an employee in this position should know local acts of the enterprise, get into employees and management. As for foreign languages, it is worth demanding from knowledge only in cases where the assistant will apply them almost during their duties.

Having held an assistant manager, should be able to use and store confidential information.

Responsibilities and rights

As a rule, the assistant responsibilities of the head include:

Perform direct guidelines
Planning and coordination of the working time of the head
Control and organization of negotiations (both telephone and oral)
Drawing and editing
Confidentiality and documentation security monitoring

Functions such as copying, maintaining information databases, other technical and auxiliary work is usually performed by the Secretary (Secretary-Refefer). For the successful work of the assistant leader, give out wide enough rights:

Present the interests of the organization at meetings and telephone conversations
Request any necessary information, documents from employees to fulfill the instructions of the head
Within the delegated authority to conduct correspondence and negotiations, visiting documents for solving current issues.

Of course, each organization, taking into account the nature of its activities, complements and whether the list of rights provided to the employee modifies.

Limits of responsibility

The job description of the head assistant allows you to avoid legal proceedings in the future.

When determined, the legislation should be remembered:

For non-fulfillment of official duties - according to the Labor Code
For - within administrative, civil and criminal legislation
For - according to the norms of labor and civil codecs.

Having developed the job description of the assistant manager, taking into account the norms of the current legislation and the specifics of the activity of a particular organization, it is possible not only to choose the most suitable employee to such a responsible position, but also to avoid possible court proceedings in the future.

Opinion of a lawyer expert:

Article 81 of claim 3 of the Labor Code of the Russian Federation contains the basis for termination of the employment contract on the initiative of the employer. It is associated with the professional fitness of the employee. This foundation must be confirmed by the results of the certification. By drawing up the job instructions for the head assistant, it is necessary to register in detail all qualification requirements for a specialist in it.

The conditions of human work may depend on the degree of detail and concretization, its effectiveness. Ultimately, the supervisor needs a real conscientious assistant. You should also draw the attention of our readers to the fact that the managers can have several. They can have a specialization, technical issues, financial, etc.

There is a type of managers who do not have in the state of deputies. He does everything himself, and several helpers with him just help him. All solutions he accepts one. To compile a qualitative job description of the assistant manager, it is necessary to attract the process and leader himself. Otherwise it will be just a piece of paper.

The video team will teach how to become confident and pass the employment interview:

"Competence has the ability to detect and satisfy the personal tastes of the bosses" (Lawrence Peter).

But in relation to pink bushes, people are still divided into two categories: the first submissively go to the bed, and the second trying to figure out that the boss meant in fact.

To interpret the instructions of the Chef - art, but he can and need to learn. It is worthwhile to approach any production task. And the sacred boss directives also concerns: some success sometimes seeks the one who reads between the lines and correctly interprets the tasks of the authorities.

Useful when the question is why? " ahead of everything "How?", "When?" And "What will I have for it?", But not necessarily (and sometimes it is bad) to ask this first question to the chief directly. Ideally, the goal is to learn how to work with ahead, discarding obviously unnecessary tasks, but at the same time not harm yourself and the case.

I guess myself

Somehow I escaped to dine with Tanya. We studied together, and then I turned on the journalism trail, and she confidently stumbled in life as an assistant general director of a major travel agency. I have not yet brought hot, and her mobile already aggressively filed a voice from the handbag.

Tanya lowered the diary lightning and began to record something, repeating from time to time: "Yes. Good. I'll do everything ... Yes! Be sure! Understand!" After writing two pages, she finished the conversation and asked for another minute to bring the records in order.

Seconds 10 she was accorganized, and then crossed out the good third of the points, and half of the remaining noted the plus. I was surprised, but Tanya quickly put the points over I.

To the question of how to become an assistant manager, she replied that he was guided by a simple principle: before proceeding to fulfilling the task, it is worth asking for itself, why is it necessary. The answer to it automatically translates a number of instructions to the list of optional.

Let's say if the chef is asking to make price analysis among several companies in the region, then he is probably going to repair the room, but not yet ready to tell her about it. Not ready - and no need, she herself guessed.

And she also has a familiar in the construction agency, which will enjoy the best office at the best price, and therefore, the analysis is not required (most importantly, then correctly formulate its proposal). The result is minus a few hours of painstaking work.

How to become an assistant manager: psychological portrait

Personal assistant manager - the profession is currently popular enough. First of all, this is associated with the development of a market economy, since in the face of tough competition, the financial condition of any company depends on the right and timely management decisions.

The success of the director depends largely on the skills, the skills of doing business and personal qualities of the trustee. Assistant leader whose responsibilities vary widely from banal office affairs to operational decisions will become an indispensable officer, the "right hand" of the head, and most importantly, the guarantor of the fulfillment of the tasks in the intended time.

When choosing a "right hand", often the director of the company draws attention not to education, but for personal human qualities. Most likely, preference will be given to a person with a less rich experience, but with a similar opinion than a specialist with excellent recommendations, but characterized by life beliefs.

The assistant of the head, whose responsibilities are practically impossible to formulate, must have the ability to read thoughts and in the first glance to determine the mood of the head. Perform all tasks, regardless of the specifics - it may be instructions and personal character. If you are a sentimental person and always take on your own expense, then this is not for you work.

The assistant manager should not pay attention to the dissatisfaction and breakdowns of the boss. The assistant must be devoted and loyal towards his superiors. His work, in addition to the monetary remuneration, is motivated by a single goal - improving the welfare and competitiveness of the company as a whole.

Assistant leader, whose responsibilities - negotiating and concluding contracts in the absence of a first person of the company, to some extent the company's person. It is on it that competitors are judged on the state of affairs, and customers and partners make decisions on cooperation.

Video materials on the topic of the article

What should each leader be able to:

Responsibilities of a personal assistant:

How is the interview:

What psychological qualities should have an intelligent head assistant. Psychological picture.

Psychological portrait of a head assistant

What qualities should have an assistant manager?

"Competence has the ability to detect and satisfy the personal tastes of the bosses" (Lawrence Peter).

Talk the story, they say, in the old days one boss before giving an employee, ordered to put seven pink bushes under the windows, wash the floors, rinse the beds, nourish coffee for seven weeks and a lot more. Who knows, maybe and lie. The point is no longer. But in relation to pink bushes, people are still divided into two categories: the first submissively go to the bed, and the second trying to figure out that the boss meant in fact.

Useful when the question is why? " ahead of everything "How?", "When?" And "What will I be for it?", But it is not necessary (and sometimes harmful) to ask this first question to the chief directly. Ideally, the goal is to learn how to work with ahead, discarding obviously unnecessary tasks, but at the same time not harm yourself and the case.

The success of the director depends largely on the skills, the skills of doing business and personal qualities of the trustee. Personal assistant manager is the right hand, and sometimes both hands of the head. A good personal assistant is an indispensable employee who is very expensive. Assistant leader whose responsibilities vary widely from banal office affairs to operational decisions will become an indispensable officer, the "right hand" of the head, and most importantly, the guarantor of the fulfillment of the tasks in the intended time.

The assistant manager, the obligations of which to formulate almost impossible, must have the ability to read thoughts and in the first glance to determine the mood of the boss. Perform all tasks, regardless of the specifics - it may be instructions and personal character. The assistant manager should not pay attention to the dissatisfaction and breakdowns of the boss. The assistant must be devoted and loyal towards his superiors. His work, in addition to the monetary remuneration, is motivated by a single goal - improving the welfare and competitiveness of the company as a whole.

Thirteen qualities that the head assistant must have:

1. Loyalty. An excellent assistant is the one who makes the boss looks good. Never hire someone who does not demonstrate readiness or desire to be loyal.

2. Readiness to question. You need a loyal person, not lysoblyud. It should be worried about those who disagree with you, but about those who will never say that I do not agree. The assistant must keep you from trouble, telling you that you make a mistake.

3. Think not like you. William Rigley said: "When two people engaged in the business always agree, one of them is superfluous."

4. Protead. You need an assistant who has the courage to make you, the ability to make criticism, confidence in our orders, the power of the will to make tough solutions in your absence, hardness of character to recognize errors, and persistence to bring you bad news.

5. Honesty. You cannot expect honesty from the subordinate if you do not show it yourself.

6. Prudence. You must have an assistant with whom you could speak confidentially. Conducting an interview with a candidate for this position, find out how inclined to break everything about its former work. If he is too talking, then look for a more silent candidate.

7. Insist on quality. Your assistant will be a belly on the eye, if he does not share your desire for quality.

8. Communicative skills. You need an assistant who can speak strongly and in the case, making convincing reports, write concise letters, carefully listen to you and be your ears in the organization.

9. Team member. You are responsible for the team friendly. Your immediate subordinate must share the team with you, and not to be in a team just for personal gain.

10. Working with information. The best assistants always have information. The source of their arguments and suggestions are data worthy of confidence. They record and documentation so that you do not need to do this.

11. Interpersonal skills. Your assistant is your representative for many people with whom you meet only from time to time. This person can pose you well if people when communicating with him will feel comfortable. It must be free in promotions, slowly in anger, just in criticism, condescending relationships and should understand the protocol.

12. Self-criticism. You will not be able to constantly give feedback to your assistant, but you would like him to do the same mistake twice. Look for such an assistant who will quickly correct, and will not blame the blame on the other.

13. Supporting motivation. You lose time with an assistant who will constantly search for awards and approval. You need someone who is internally tuned to success.

The general director of the company entrusted a lot of responsibilities. With the development of the organization, this range of responsibilities is expanding. There is a lot of "teaching", on which the manager has to spend time instead of solving tasks directed directly to the development of the company. This reduces the efficiency of the specialist. Part of the tasks, for solving which is not necessary for high qualification, can pass the assistant to the general director.

Director's assistant post: Main characteristics

The positions of the Assistant general director are difficult to give certain characteristics. The fact is that the number of responsibilities of this specialist is determined on the basis of the needs of the Director-General. The activities of the employee can be accented on one aspect. Consider posts in the role of whose assistants work:

Clerk. This specialist is responsible for working with documentation. In the zone of his responsibility there are calls, various everyday tasks.
Personal assistant. Specializes in the organization of the working day of the Director-General, business meetings and meetings. The specialist also accompanies the leader in business trips.
Deputy General Director. The employee has the right to make decisions on a limited circle of issues.

As a rule, in practice the assistant combines the functions of several specialists. In large companies, the Director-General may have two assistants. For example, one organizes the working time of the head, and the other is engaged in paper matters.

The assistant applies to the category of executives. It obeys him directly to the general director. Requirements that are usually presented to the employee:

Higher education according to the relevant profile (for example, legal).
Work experience from three years.

As a rule, other employees are subordinate to the assistant general director. It has broad powers: from the right to publish orders to control over the work of various departments.

IMPORTANT! Assistant appointment is not an excessiveness at all. This measure allows the head to focus on solving tasks that require high professionalism, creativity. "Teachka" is delegated to the assistant. This greatly enhances the efficiency of activities both the general director and the company itself.

Regulatory and legal regulation

The activities of the Assistant General Director are regulated by regulatory acts:

Methodical recommendations.
Charter.
Labor agreement.
Orders of the head.
Job description.

What is the responsibility of the Assistant Directorar?

The responsibilities of the Assistant General Director vary depending on the size of the company. In small companies, employees are engaged in control over the work of couriers, managers, the life support of the office activities. In large organizations, the general director, as a rule, have two assistants. One personal assistant organizes the working day of the head, the second - is engaged in all other affairs. The list of responsibilities of a specialist can vary considerably. In any case, the obligations must be spelled out in the job description. Consider the approximate list:

Organization of negotiations, including by phone.
Reception of correspondence.
Organization of meetings and meetings: preparation of related materials, control over compliance with regulations, design of protocols, stenography.
Control over the execution of orders of the general director.
Providing papers on signature to the head.
Receiving visitors to the general director.
Organization of business trips (for example, room reservation, ticket order).
Ensuring the effective work of the general director.
Drawing up a working day plan.
Information support of the general director.
Participation in meetings and business meetings.
Organization of business meetings.
Organization of presentations.
Preparation of spending reports.
Performance of personal assignments.
Creating databases, virtual presentations with PC.

Assistant is the most closest to the general director. Often, the working day is not normalized. The employee solves a wide variety of tasks, so it must have appropriate personal qualities.

Employee Rights

Assistant general director is endowed with the following rights:

Familiarization with project and decisions of the head concerning the activities of the assistant.
The right to receive the necessary information.
The right to making decisions in the framework of official powers.

Assistant general director can be given great powers. For example, an employee may have the right to sign documents.

Responsibility assigned to the assistant

Responsibility assigned to the assistant must be spelled out in the job description. The employee is responsible in the following cases:

Failure to fulfill official instructions.
Actions violating the laws of the Russian Federation.
Causing damage.

If the assistant made misconduct, the investigation is being conducted before overlaying it. It is necessary to establish the degree of guilt. Investigation take part key employees of the company. According to its results, the document is drawn up. Depending on the degree of guilt, recovery may be imposed on the employee. The assistant can also be fired.

What personal qualities are required from the assistant?

The wider range of tasks is entrusted to the personal assistant. Some experts work in one direction, but this does not apply to the assistant. It requires multitasking, versatility. Consider personal qualities that you need to possess the Assistant General Director:

Proactivity, ahead work.
The ability to foresee further development of the situation.
Prevent difficulties.
Universality.
Adaptation to a rapid decor.
Free possession of one or several foreign languages.
The ability to work with information flows.
The ability to follow privacy.
The ability of system analysis of the situation.
The ability to offer several solutions at once.
PC hold on average and high level.
Knowledge of the basics of time management.
The ability to coordinate the activities of several employees.
Diplomacy.
Communicability, the ability to settle conflicts.
Operational work with large amounts of information.
Good memory.
Ability to arrange priorities.

The assistant must be competent sustainable stress. It is desirable to know the accompanying specialties (for example, knowledge of the basics of jurisprudence).

When is the general director require a personal assistant?

The assistant is hired if the general director is entrusted with a large list of duties. Even if the leader copes with the existing tasks, most of the "teaching" can slow down work. It is for working with everyday affairs an assistant. As a rule, these employees are invited to large companies. CEO of small organizations in the power to cope with all the work independently.

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