Provocation
"Wire a provocateur under horseback." February 1917, Petrograd (Photo from state Museum political history Russia, St. Petersburg)
Provocation - action or a number of action in order to cause the response / inaction of the provoked (s), as a rule, with the aim artificial creation Thus, severe circumstances or consequences for the provoked (s). The subject committing provocations is called provoctern. Since provocations are based on the peculiarities of human psychology and his behavior as a social being, they are studied by psychology and sociology.
Overview
Provocation can be one action or a number of interrelated actions. In turn, the actions can be directed both directly to the provocative and surroundings. A number of multidirectional provocative actions allow us to determine the relationships, as well as the strength and principles of operation of such relationships between provoked and its environment. Provocative actions carried out at a certain period of time allow you to determine the susceptibility threshold provoked to stimuli and the strength of irritants.
Provocations occupy important place In marketing, military business, art, politics, in relations between individuals, groups of people, between legal entities and states. In the policies of provocations are often focused on the response of public opinion, negative against the enemy. In particular, among the methods of provocation may be committing non-aggative actions under the guise of his enemy, damage to its known opponents, in order to cause a response of sympathy in public opinion. In the military business there may be a false retreat, the creation of an illusion of an insecurity of any kind of flank, in order to lure the enemy to the trap.
For the political purposes of the state can sacrifice part of the troops, provoking the enemy to an open attack to get a reason for the war.
Provocations are applied by law enforcement agencies, although in many countries it is illegal. Examples of such provocations - the verification purchase or sale of narcotic drugs, when not a suspect, and law enforcement officers actually acts as the initiator of the crime. A provocateur of the crime is the face from which the initiative comes to its commit.
Provocateurs called usually secret employees special Services (especially security departments Russian Empire) who raised revolutionaries to make any criminal actions so that they were then arrested and convicted. Often, revolutionaries were called provocateurs of all secret employees (informants) of security departments, even if their role was reduced only to the report of information on revolutionaries.
Famous provocations
- Shakespearean Yago provoked the jealousy of Othello, which ended in a sad way for Dzentemon
- Arson Rome Neron is considered to be a classic provocation in order to unleash repression against Christians.
- Podzhigu Reichstag was similarly used by the authorities of the Third Reich to combat communists, Jews and other opponents of the Nazis authorities.
- Gleivitsky incident of the SS and served as a reason for the German attack on Poland on September 1, 1939, which became the beginning of World War II.
- The Maynile incident has become a reason for the beginning of the 1939 Coven War of the Finnish war.
- The pogrom in Krakow began with provocation.
- Operation "Susanna" - provocation, staged by the Israeli military intelligence Aman in July 1954 and directed against Egypt.
- The scandalous show to Catch A Predator, whose agents give themselves for youngsters on the Internet and seduce potential pedophiles to bring them to prison.
- Many political killings used by supporters of those killed for their own benefit and / or discrediting opponents of those killed, caused suspected provocations, although it was almost never proven:
see also
Notes
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Synonyms:Watch what is "provocation" in other dictionaries:
- (Lat.). 1) Call for a duel. 2) in legal proceedings are the same as the appeal. 3) incitement to the crime in order to issue a criminal in the hands of the authorities. Vocabulary foreign wordsincluded in the Russian language. Chudinov A.N., 1910. Provocation ... ... Dictionary of foreign words of the Russian language
Provocation, provocations, wives. (Lat. Provocatio call). 1. In capitalist countries, the system of the power of the dominant class with revolutionary motion, consisting in the fact that the political police will be sent to the ranks of revolutionary organizations (or recruit ... Dictionary Ushakova
provocation - And, g. provocation f. Lat. Provocatio call. 1. Action, directed against individuals, groups, states, etc. In order to cause a response, entailing severe or disastrous consequences. Bass 1. Several provocations .. were ... Historical Dictionary Galticisms of the Russian Language
Movement, excitement, incitement of the dictionary of Russian synonyms. Provocation SUT., Number of synonyms: 4 Excitation (58) ... Synonym dictionary
- (Provocatio ad Populum) in the Roman state right-refueling in criminal matters from the Magistrate to the people. The right appeal is among the most ancient rights of the Roman citizen; There is reason to find it that it existed already in the era of kings ... Encyclopedia Brockhaus and Ephron
- (from the Latin Provocatio challenge), incitement, prompting individuals, groups, organizations, etc. to the actions that may entail severe consequences … Modern encyclopedia
- (from Lat. Provocatio call) incitement, prompting individuals, groups, organizations, etc. To the actions that may entail heavy consequences ... Big Encyclopedic Dictionary
Provocation, and, wives. 1. Taulic behavior, inciting Whom n. To such actions, to rye can entail serious consequences for him. Arrange a provocation. Do not succumb to provocation. 2. Aggressive actions in order to call ... ... Explanatory dictionary of Ozhegov
Maxim Vlasov
Provocation is a very effective method. psychological influence per person and therefore used different people To achieve your goals. With its help, it is possible to cause a person a rapid, spontaneous reaction, due to which it will start making mistakes. If you have ever been faced with candid wires, then you probably remember this experience. And I'm sure you have left about him not the most best impressions. And all because provocateurs force people to talk and do what they would never have done, being in a calm, balanced state. However, it is in this sense of provocations and is to make you do what the provocator needs, but do not need you. Therefore, it is necessary to be able to recognize the provocations, to understand them and competently respond to them. On how to do it, we will talk to you in this article.
What is provocation
First, let's find out what provocation is. If you say short, the provocation is a stimulus that high probability It will cause someone to whom it is directed by the necessary reaction. Literally from the Latin word "provocation" is translated as a "call". And this is really a challenge for whom the provocation is directed. After all, in order to competently respond to the provocation, it must first recognize, and then find the necessary answer to it. It is very important not to respond to a provocation, but it is answered on it, that is, to act deliberately. And for this you need to have [and if you do not have, then develop] composure, in order not to allow the emotions caused by provocation to eclipse your mind and push you to erroneous actions.
The provocation can still be called a well-thought-out and purposeful stimulus, awakening certain emotions and feelings and pushing them to rapid acts. I repeat, provoke a person, it means to encourage it to such actions that he would not make it without an external incentive. The provocateur predicts the act of his victim, planning to learn from it, which can be both material and in the form of psychological satisfaction. There are other definitions of provocation. But we will consider provocation, precisely as a challenge to which you need to be worthy of answering.
What are the provocations
Provocations are explicit and implicit. An explicit provocation is an open challenge, or you can still say "hitting" on someone. For example, on you. You can insult you, to humiliate, can doubt your opportunities and even try to keep you with someone so that you will be predictably responded to the actions of the provocateur. Most often, the reaction is emotional, template, predictable. Therefore, the provocator is easy to calculate the actions of the victim and he remains only to adapt them to his tasks. You can also provoke positive things - to seduce, bribe, praise, elevate your advantages above their limit. In this case, you already on a positive wave will perform such actions or tell such things that would hardly have committed and told in a calm, not excited state.
Thus, regardless of what and how you provoke, if the provocation is obvious - you will see it and recognize it. You will immediately realize that a person encourages you for something, something wants something from you, so pays for you special attention and makes certain actions regarding you.
As for implicit provocations, their peculiarity is that they are difficult to recognize and it is impossible to understand their goals. Implicit, hidden provocation is essentially manipulation. You encourage you, and you do not understand what they provoke you, do not see in the provocateur provocateur, and in provocation provocation. It plays a provocator on the hand, which may not be afraid of opposition on your part. For example, a person can tell something about himself that he supposedly not everyone tells. That is, he shares with you intimate, trusting you, opens in front of you. Asks, for what purpose does he do it? As an option is an attempt to talk to you, encourage you to disclose in response and issue valuable information about yourself. Or he tries to enter you in trust in such a way that then to lose something or get something from you. But if you do not think about the reason and sense of such a conversation for souls, then you will not even understand what they provoke you. In other words, implicit provocation is clean water Manipulation, with which of you may try to pull out some information or encourage you to some kind of actions. Below I will tell you more about which methods of provocative influence. In the meantime, we consider ways to recognize the provocation when it is not obvious.
How to recognize provocation
Sometimes to recognize the provocation is not easy. But it can always be done, there is to be attentive to everything that happens to you and around you. The first thing to pay attention is discomfort. The sense of discomfort always signals some danger. Usually with provocateurs it happens uncomfortable, even if you still do not understand that you are the provocateur that provokes you. Such a person may annoy you, he can cause you a sense of disgust and you will want to pass it off. This is because the provocateur climbs into your head and soul without your consent, he is trying to hack your psychological protection And bypass your rational caution. Therefore, if you are not comfortable with some kind of person - this is a reason to wonder: why do you need him to communicate with him? And put an even more important question in front of me: why do you need him to communicate with you, pay attention to you and do something for you? These questions will be the beginning of provocation recognition for you.
It is true and that when it becomes very good with a provocateur, freely and easily. This is happening in cases where you are provoked through positive thoughts and feelings. You, for example, can hardly praise, admire you so that you, yielding to emotions, did something for a provocateur as a sign of gratitude, something was told to him, I gave something and so on. Or you can offer some benefit, or an interesting ideaFrom which you will come to delight. And then you yourself will do what the provocateur is counting on. It is important here to keep your sober head, remembering that just so people never do anything. They do not tend to do others well without much need. Therefore, it is necessary to find out what the need for them is to do it well? That's what I suggest you thinking in that situation when you are very good with some person, especially with unfamiliar.
Questions are the main tool for thinking and finding the necessary information. With their help, you can not only recognize the provocation, but also to reflect it competently. If you ask such questions that forced you to disclose unwanted information to disclosure, you most likely provoke. And on the contrary, you should be able to ask and ask questions that will allow you to deal with the reasons what happens to you in the sense of other people's behavior. Ask people about what they want to have at least an approximate view of their intentions. Do not be afraid to seem suspicious and cautious - God is escaped. Try to ask more often questions, and not answer them, communicating with other people to control the situation and show provocateurs that you are a strong nut.
And the last thing I advise you to do is to calculate your actions. If the provocation is difficult to recognize - it can be found. To do this, you must calculate the causal relationships to understand - it is advantageous to do something or not. If not profitable, it is likely that the one who encourages you to these actions is a provocateur and manipulator. So using your thinking and calculates the situation a few steps forward, you can avoid unnecessary errors. It is not easy to do, I understand, for the future is not predetermined and any forecasts may be erroneous. But it is better than just reacting to the words and actions of other people, without thinking about the consequences of their actions.
In general, we can attribute many actions and words of people. For a lot in our interaction with each other can be called incentive and even call. And many stimuli, with whom we face, force us to act not convenient for themselves. Therefore, it is important to pay attention primarily to intentional, targeted provocations, but only then look for a catch in the fact that it seems quite normal and natural. The provocation is all those actions and words of people who can cause you some kind of damage. This damage must be assessed before you suffer it. With obvious, obvious provocations, it is easier to do it. Remember that provocation is a tool of struggle, hostility, rivalry, competition. Therefore, in some cases, it is possible to recognize the provocation by explicitly hostile intention of other people regarding you. That is, when someone wants to take something from you, something from you to get, to bypass you in something, to replay - look for the elements of provocation in the behavior of this person.
Provocation methods
Now let's talk about what kind of provocation methods are to better understand the principle of their work.
1. Take the sacrifice on weakly. This is a fairly common provocation method, because it is very simple performed. They even enjoy children. All you need to do so that this technique will provoke a person - it will doubt his abilities, its honesty and other qualities. A person wants to prove that he is not a slack, not a coward, not a lazy, not a fool, not a greedy, not the poor, not a deceiver, not a class, not a thief, not a killer and so on. And when a person will do this - to prove, to be explained, justify - he will tell a lot of too much and make a lot of necessary for himself. If this provocation is not obvious in order to whom it is directed, it becomes more efficient. But even if people understand that they thus provoke them, they still can go on the provocateur to show themselves to him or other people with a good side.
2. Wise a man. This is also very good way provocations. Seeing in a person who he is not [But who would like to be], having admiring this and allocating it in every possible way, it is possible to cause a desire and desire to match this image. Here the victim of provocation is enough to simply agree with the opinion of the provocator that he, the victim - smart, brave, generous, practical, responsible, modern to get into the trap. Since you want to see yourself and how other people see you - correspond to this image and do the way.
3. Conflict. Conflict provocation is the most common and explicit form of provocation. Unlike manipulative provocations, this way of encouraging people to certain actions Often it is possible to recognize without much difficulty, but at the same time many people are very difficult to refrain from not to succumb to this provocation. It's all about strong emotions - insult, anger, hatred, fear with which people are difficult to cope. From that reception, "divide and conquer" is relevant at all times. As life shows, provoke a conflict between people is easy, hiding them with each other. It is only necessary to cause certain emotional state in people and the behavioral response associated with it. If it is pretty angry with a person, offend or scare, he will behave in a predictable way. And if this behavior is called at the right time in the right place, then it can be extracted from it. The meaning is to force the person who is in the excited state to make a mistake.
4. Temptation. A person can be provoked to rapid actions and actions, something seduced by something. Money, sex, status is one of the most frequently used baits for the seduction of people. For example, big money or their absence can provoke a person for a crime. Beautiful woman It can provoke a man on treason, and an excessively persistent and cunning man using love fairy tales can provoke a woman to leaving the family. The desire to increase their status in society can provoke a person to the betrayal of loved ones. And the consequences of such actions may be the most different, depending on who and for what purpose he seduces a person.
5. Shame, wines. You can cause a person a sense of guilt and a sense of shame and thus provoke it to actions, with the help of which he will try to bring his guilt to anyone and correct his mistakes. This is a manipulative provocation, that is, as a rule, having hidden intentions. However, sometimes the provocateur can openly compensate for damage from its victim, without hiding that this whole situation is in hand.
6. Not tactful [provocative] questions. This is pretty effective method provocations. It is often used by lawyers in court and scandalous journalists. Not a tactful questioned question can encourage a person to tell the truth or make a mistake that he will be expensive. After all, wanting to refute the inaccurate information, sometimes frankly false and cynical, a person gives reliable. Or his emotional state will become so unstable due to surgery feelings, that he will cease to behave intelligently, will begin to be nervous, worried and will definitely allow some kind of mistake. For example, a person can ask about how long he stopped drinking alcohol or drugs, which implies that he once did it once, they really want it. It may not be so. And if a person is inattentive to the question and becomes chasing him to answer him, he can confirm the fact of drinking alcohol or drugs by his answer, saying that it does not use them for a long time. That is, one incorrectly uttered word can make it a former alcoholic and drug addict. Or he may experience negative emotions because of such a question and begin to show aggression with regard to who asked him him. And this will put a person in a bad light and people may think about him badly, including the fact that he is truly a drug addict with an unbalanced psyche.
7. Joy. What just do not make people on joy. When a person overwhelms emotions, he begins to behave primitively, taking the most rectilinear solutions. It is easier for the joy to sell something to people. When people experience a storm of positive emotions, they do not particularly consider money. The main thing is to awaken these emotions in people. This can be done in many ways. For example, see how well various sales provoke people to make purchases, including unnecessary.
8. Indeed delusion. This is a thinner provocation method, manipulative, having many variations. Its meaning is to deliberately mistaken in something, to demonstrate his misconception necessary people And thus encourage them to correct you or completely refute. This allows you to achieve some work from them [Work on the proof that you are mistaken] or getting valuable information from them and generally allows you to attract the attention of these people. Thus, people will spend certain resources, yielding to such a provocation and disclose the necessary information.
For example, I can not know the addresses of the person I need and do not want anyone to ask about it so as not to cause suspicions because of my curiosity. But I can deliberately call his mistaken address in the presence of people who, in my opinion, know him that they correct me and gave me the necessary information. Or you can set out such absurd information on any topic that it will be outrageous for many people and they will want to refute it, bringing information to the provocateur as evidence of its fallacy. So, in particular, you can find out which sources they draw information and what knowledge is in a specific area. In some activities, such information about the source of information is of great value.
Social engineers often use this method of provocation to learn from their victims of the necessary information. For example, they can call the owner of a bank card, introduce themselves to a bank employee and clarify the information they need on the map. But they will not just ask him about her, it can cause suspicion, but will give partially true information and partially incorrectly, referring to the fact that they lost the rest of the data due to, say, computer failure. The person, not wanting to have problems with the map and the bank and seeing what about him is already partially known, will give scammers missing information, after which money will be stolen from his card. This method of provocation has many forms and methods of application. The desire of people point to other people's mistakes, delusions, lies, and at the same time emphasize their awareness, is often used in their own interests by competent provocateurs.
9. Threat. Threats, both real and imaginary, also quite often used method of provocation. This is a more open and explicit provocation. The calculation is made on the intended human response at risk in its address. A person in such cases can be quite predictable. He can be afraid and abandon his ambitions, can make concessions, can hide, run away, retreat, or can show aggression in response. All these types of reactions may well be erroneous, inappropriate, ill-conceived and inaccurate, especially in cases where there is nothing worth the threats of the provocateur. The result of the provocator will be achieved if the victim believes in the reality of his threats and scares them.
10. Scandal. Dirty, but very efficient and common provocation method. Scandals are an excellent way to focus the attention of people on a matter of which they would never pay attention without scandal. The main task of the scandal is to attract attention and, if possible, keep it as long as possible. In the process of the scandal, people are imposed on certain points of view on a particular question that they begin to perceive as their own opinions and, on the basis of this opinion, people subsequently make decisions, make probabilistic-predefined actions, for which the provocation is raised. With the help of a good scandal, you can distract the attention of people from really important problems for them and send them to dissatisfaction with the desired provocateur side. To the scandal, most people are interested because their cultural environment is replete with different types of scandals. Many people in conflict situations roll to the scandal, because they are not trained in a different way to resolve these situations. Therefore, for them it is an attractive stimulus. On television, this method of provocation is very popular. Of different kind Talk shows where some scandals are constantly occurring, many people attract attention.
How to react to provocations
To protect against the provocations, you need to respond correctly to them. A competent reaction is not an emotional reaction, but a deliberate answer. And the first thing you can do in response to provocation is nothing. You just need to ignore it. Try not to bind to the provocateurs so as not to be exposed to them, and if they are impaired for you, they simply do not notice them. The provocateur always counts on a certain reaction on your part, he is waiting for you to answer him. If this reaction does not follow - its efforts will be vain. So the best answer is the absence of any response. If you are not able to control yourself so well, so as not to succumb to provocations, you need to work on yourself, independently or with the help of a specialist.
In some situations, the provocation is not possible to ignore. Even if you have strong nerves and a steady psyche, you still have to answer it. The fact is that those surrounding can consider you a slid if you do not give a worthy response to the provocator. For example, in prison, it is impossible not to respond to some provocations, it is fraught negative consequences. So you need to answer. But not as the provocateur wants it, as he plans that you answer, but in a different way. It is impossible to react predictably, otherwise you will lose. Apply a response provocation, remembering that in some cases the best defense is an attack. Provocive the provocateur so that you are not, and he made the first action. Since the conflict is still not avoided, then at least win this confrontation. It will be a plus for you in the eyes of others.
Another good way to protect against provocations is unpredictable. Be unpredictable that provocateurs cannot calculate you. If you act unpredictably, inconsistently, illogical for a provocateur, it can, at a minimum, make it nervous, and how maximum, abandon your hostile intentions to your address. The provocateur wishes to call you a predictable reaction with its provocation, which means it is necessary to deprive him of this trump card with its unpredictability.
Well, the most important thing is not to be afraid of provocations. Fear deprives you immunity in front of them. It is better to work out various options His response to those or other provocations to prepare themselves to them. Provocations are one of the ways to manipulate you. But not always provocation is manipulation. Often it is not covered with aggression. You challenge, provoking you. Do not be afraid of it. From provocations and associated conflicts still not hide, as they are everywhere. Therefore, you need to answer them, do not react, namely answer, thoughtlessly and calmly.
In front of the autumn holidays in Yekaterinburg schools, security lessons are held on the Internet. The main goal of such classes is "the formation of student sustainable life skills when working on the Internet." If it's easier - after such a lesson, the child must learn to ignore the trolling, recognize spam and fight the viruses, invent complex passwords and not to upload personal data in the social network.
The correspondent site went to such a lesson with ten-graders from school №145. As an approximate student, he led an abstract of classes and successfully (on the four) passed the test of a single lesson after a short lecture. We publish his records that today will appear in millions of the Notebooks of the country (in 2016, a single lesson listened to 12.4 million children).
Classwork.
The lesson begins with the reminder of the teacher: "We have already passed this material. Now repeat. " The same approves the organizer of the action, member of the Council of Federation Lyudmila Bokova. "Guys, you tear off from studying and communicating for the repetition of well-known rules," she says.
Rule number 1: Fight with computer viruses
- Transmitted through unlicensed products, references, letters, drives, and so on.
- To secure PCs, you need to download and constantly update the antivirus, carefully check the sender and theme of the letter. Messages that seem suspicious should be deleted or sent to support service.
Rule number 2: Do not allow theft of personal information
- personal information: photo, FULL NAME, home address, copying, passwords, and so on.
- The main mistake is to upload all information about yourself in social networks.
- It is necessary to control the content of your page and hide it from outsiders.
Rule number 3: Invent complex passwords
- Date of birth, Word scored by translite, Simple combinations of numbers, FULL NAME, etc. should not be used as a password. "For example, who guess that your password is" Cheburashka "with a capital letter?"
- The longer the password is the better. The bigger different characters - The even better. Do not use the same passwords and try not to forget the ones you like.
Definitions:
Keyboard spy - program tracking input by user passwords and pin codes. Can be used by intruders who collect information about you. It transmits all texts scored on the computer, for which you can easily determine, for example, the content of the letter, the sender data, login and password to the box.
Trolling- provoking a person to aggression with the help of attacks and disrespectful statements.
Protected connection - data encryption while working with a resource. It is possible to determine whether it is protected by the letter S (Secure) in the HTTP protocol. If it is, it means that the connection is protected. Do not enter the card data on an unprotected connection.
Rule number 4: Trolls need to ignore or complain about them
- Most easy way Combating bullying is to ban troll in social networks. You can contact the site administrator and to the police.
- Troll is looking for a person with an unstable emotional background. Its main goal is to achieve a reaction to insults and bullying. The victim, who ignores him, is not interesting.
After a short lecture you need to go through. As a result, each child receives the electronic certificate of the participant. The test estimate is not put, the user will only recognize the percentage of the correct answers ..
Quarrel, and especially with close people, I do not want anyone. But there are situations when a person literally provokes you to conflict. How to turn the situation in time and delicately settle misunderstanding?
Psychologists argue that people who are deliberately walking on the conflict are often very uncertain in themselves and they have a bunch of complexes. And their scandalous behavior they try to hide it. In fact, all scandalists in the depths of the soul are very vulnerable and insecure people with an understated self-esteem. Someone simply does not know how to restrain your emotions and with the help of the quorce gets emotional discharge. Another category of people who stood conflicts are energy vampires. They don't put a finger in their mouth, give only the ride, to humiliate, insult and, thus, to fulfill the emotions of your opponent.
It is impossible to say that the conflict is bad or good. Any conflict is based on an inconsistency of opinions, judgments and complaints to each other. And it does not have to happen on elevated colors. But if the quarrel is accompanied by humiliation of human dignity, ohm, screams and insults, then such situations need to be either avoided or to warn them. How to do it?
Release your emotions
If your opponent sank to personal insults, accuses you that you have not done, and you feel that "smells it smells", then in no case let's be the will your emotions. In this case best protection From continuing the conflict will be non-vulnerable and calm. This is a little embarrassing the provocateur. If you begin to respond to insults with insults or begin to make response claims, the quarrel will only increase.
Abstract from provocateur
There are situations when a person deliberately wants to bring you up for negative emotions. Such people can be called energy vampires. They "eat" negative emotions other people and remain very pleased if it goes out to insult, humiliate and break nervous system His opponent. In such cases, the output from the situation will be a complete ignore provocator. Just do not pay attention to the lunges in your direction. The provocateur will calm down when it will understand that you just do not hurt you.
Use the psychological aikido method
Aikido method is the principle oriental martial artsbased on the principle of depreciation. Aikido's wrestler is inferior to his opponent, giving him the initiative, allows himself to fall into the other direction, where he was pushed, but he managed to carry an opponent behind him and adds its energy to be on top. In communicating with conflict people, this method is very useful. An example of a dialogue built on the method of psychological aikido:
One man last squeezed into a crowded bus. When the door closed, he began to search in numerous pockets of a trifle. At the same time, he delivered some inconvenience to a woman standing on the step above. The lady was angry:
- How long will you be kicked?!
- Long.
- But so I can get a coat on my head!
- Maybe.
- There is nothing funny!
- Indeed, nothing funny.
There was a friendly laughter. During the entire trip, the lady no longer uttered a word.
Translate Opponent's attention
In the termination of the quarrel, it is very important to switch the consolidator's attention to something else, for example, on the provocateur itself. If a person attacks you, try to change with him roles. Calmly ask him why he is so annoyed, ask if he is fine, maybe he has something hurts, and maybe he did not sleep today? I realized that he, the focus, conflict will stop attacking.
Be unpredictable
In order to quickly repay the conflict, launch yourself unexpectedly for the provocateur. Smile at rudeness or answer good wordIf you are accused of listening to all charges. You may even agree, it will surprise even more.
Remember that the conflict on elevated tones is not needed to you nor to those who started it. Your nerves and calm are not conflict situations that can be avoided or solved by a peaceful way. We wish good luck and do not forget to click on the buttons and