We are used to the comforts of our homes. Electricity, heating, gas, it's all integral part of our comfort.
Hot water is one of the most demanded services. You understand this especially sharply in summer season with a planned shutdown of water but it lasts for a short period.
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What to do if during the year from the tap instead of hot watercomes in slightly warm? And what temperature should the water in the tap be? apartment building? We will talk about the standards for the temperature of hot water in the apartment further.
What is the service life of gas meter according to the law, and what to do if it is expired? find out right now.
What should be the quality?
What are SNIPs, GOSTs and SanPins talking about? In accordance with the Resolution of the Sanitary and Epidemiological Service (SanPiN 2.1.4.2496-09 clause 2.4) certain norms have been introduced on the temperature regime of delivery of water to living quarters.
This document specifies the temperature limits for the water supplied to the apartments. They are range from 60 ° C to 75 ° C.
This range was not chosen in vain. If the temperature at the entrance to a residential building is higher than 75 ° C, then the likelihood of getting burn injuries will increase several times. This is especially true for children's and medical institutions.
At a threshold below 60 ° C growth risk infectious agents , such as legionella, rises in a warm environment. At 70 ° C-80 ° C, complete disinfection occurs. An indicator of 40 ° C promotes the best reproduction of this bacterium.
In the Resolution of SanPiN, clause 2.2 it is written that the water supplied to residential buildings must be of high quality: without an unpleasant smell, without any aftertaste.
It is necessary to observe compliance with sanitary and epidemiological standards... In case of violations, the organizations supplying utilities need to establish the reason for the supply and eliminate it.
Permissible deviation at the point of draw-off
Government Decree No. 354 adopted permissible norms for the deviation of the temperature regime of hot water supply:
- for night time from 00:00 to 05:00 they correspond to 5 ° С;
- for daytime from 05:00 to 00:00 - no more than 3 ° С.
Moreover, if the deviation occurs from the standard more than these values, then for every 3 ° C it is possible demand a reduction in utility bills 0.1% per hour deviation.
If the device shows a temperature of 40 ° C and below, then payment must be made according to the standards cold water... But for this it is necessary to have an official measurement certificate confirming the deviation from the norms.
How to write a complaint?
At repeated violation the temperature regime for supplying hot water to utilities.
It is important that this document is written correctly and reasoned.
In the head of the document, it is necessary to correctly indicate which organization and, if the specific name of the person in charge is known, in whose name the complaint is being sent.
The title of the complaint is written:
- Compliance Statement providing the population with utilities in accordance with Federal Law No. 195 Article 7.23
- The text of the statement indicates the essence of the problem... It is mandatory to mention the measurement carried out and information from the drawn up act is entered: the date of the measurement, the name of the employee who took the measurement, the water temperature.
- At the end of the text of the complaint, a requirement is written to eliminate the causes of interruptions in the supply of hot water. It is worth pointing out the need to inform the applicant about the work performed.
- The document ends with an indication of the date of its preparation and the signature of the applicant.
It is important to set the period, for which the recalculation should be made.
The beginning of the period is the date specified in the official act, and the end should be the date when it will be final check made after eliminating the reasons for the supply of water that does not meet the temperature standards.
In case of refusal to recalculate, you should apply or to the court.
In cases of violations in accordance with Federal Law No. 195, Article 7.23, persons those guilty of them may be subject to penalties: for officials the amount of the fine will be from 500 to 1,000 rubles, for an organization - from 5,000 rubles to 10,000 rubles.
When paying for utilities, any user wants to receive a quality product for their money. That is why you should not give up if lukewarm water flows out of the tap.
Knowing the standards for hot water temperature, you can try to influence the services supplying utilities: make measurements, draw up an act, make a recalculation, file a complaint with a higher authority.
About providing utilities on hot water supply of inadequate quality and reduction of payment for hot water.
How management companies capitalize on the supply of hot water is not enough high temperature, you can find out from the video:
The presence of a hot water supply system is a prerequisite for any modern comfortable housing. For this reason, it is important for every owner of residential real estate to know what temperature of hot water in the tap, according to the 2016 SNIP standard, should be in the tap.
It should be noted that hot water supply plays a vital role for consumers. With its help, the likelihood of the formation of viruses and infections, the development of pandemics and epidemiological diseases is reduced. Also, hot water is a convenience that allows you to keep the apartment clean and not feel discomfort while living in it.
Each person can measure the temperature of the incoming water using an ordinary thermometer. Therefore, it is important to know the regulatory indicators for hot water approved by government regulations:
- closed systems - from 50 degrees;
- open systems - from 60 degrees;
- joint systems - from 75 degrees.
Having figured out what temperature of hot water should be in an apartment according to the law, you can safely defend your rights in front of utilities. At the same time, it is important that there are no deviations in both directions: insufficient temperature will not kill harmful bacteria, and excessively heated water can cause a burn.
It should be noted that the norm of the hot water temperature in apartment building in some cases may differ from the real situation. Utilities have the right to reduce the temperature of the water supplied in the water supply system for the following reasons:
- emergency situations arising on the mainline or pumping station;
- failure of housing communications;
- carrying out scheduled preventive maintenance.
These reasons can lead to interruption in hot water dispensing. However, the current regulations also describe the length of the period when the water supply to apartment buildings is cut off:
- up to 4 hours in a row;
- up to 8 hours a month;
- up to 24 hours in case of accidents.
In practice, utilities quite often violate the set time. The homeowners themselves are not in a position to influence this situation, but they may require a recalculation of the used tariff for water heating. Economists calculated that when hot water is turned off, the rate should be reduced by 0.15%.
It will not be possible to instantly attract specialists to measure the temperature of water in a hot tap, since there is a clear verification algorithm. Only compliance with it will make it possible to draw up an act that will be recognized by utilities and other authorities.
If the temperature of hot water in the apartment is not met the 2016 standard, then this fact can be proved by performing the following sequence of actions:
- open the tap with hot water for 2-3 minutes to drain the liquid stagnant in the pipes;
- place a special glass under the stream for filling to a certain level;
- immerse a thermometer in a glass that measures the temperature regime up to 100 degrees;
- record the results.
It should be borne in mind that a certain deviation in both directions from the standard temperature indicators is allowed:
- 00.01-05.00 - up to 5 degrees;
- 05.00-00.00 - up to 3 degrees.
- explain the reason for the rejection by carrying out any work with the water supply;
- take measures to eliminate the identified deviations.
If no practical steps are taken to remedy the situation within a week, you should contact the local authorities or the judicial authorities.
According to the rules of SanPiN (2.1.4.2496-09) for an apartment, the temperature of hot water in an apartment building from a tap is within the range of 60 ° C-75 ° C, regardless of the heating system. Decree (No. 354-PP RF) allows deviation:
- at night - within 5 ° C (0.00-5.00),
- during the day - within 3 ° C (5.00-00.00).
The temperature of the water in the batteries determines the temperature standard for the premises, which is –18 ° C for the living room, kitchen and separate toilet, 20 ° C for the corner room, and 25 ° C for the bathroom. In the daytime, a deviation towards a decrease in a residential building is not allowed, at night - within 3 ° C, and upward - it is limited to 4 ° C. At the same time, if the temperature regime is not observed, the consumer has the right to count on a reduction in the amount of payment. However, for this it is necessary to correctly measure and take into account a number of legally stipulated requirements.
Legislative requirements
Lower temperature limit for hot water supply, according to SanPiN, is due to:
- prevention of infection by viruses and bacteria (in particular Legionella Pneumophila), which in an environment with
- minimizing chloroform content,
- prevention of skin diseases and pathological changes in the subcutaneous tissue.
If the temperature deviates by more than the permissible limit, for every 3 ° C the amount of payment during the violation period is reduced every hour by 0.1%. This time is calculated by the sum of time during the billing period. If temperature measurements show a value below 40 ° C, payment for DHW is made at cold water tariffs.
A possible break in the hot water supply, after which the amount of payment for each hour will be reduced by 0.15%, is:
- per month - 8 hours in total,
- at a time - 4 hours,
- on a dead-end highway in case of an accident - 24 hours.
For heating, for each hour of deviation from the norm and exceeding the permissible break, the payment is reduced by 0.15%, and the permissible break itself is:
- per month - 24 hours in total,
- at a time - depending on the temperature of the living quarters: 4 hours (8-10 ° C), 8 hours (10-12 ° C) and 16 hours (from + 12 ° C).
Detection of violation of the established temperature regime
To correctly determine compliance with the standard parameters at the point of draw-off (for example, from a tap), the cooled water is drained from the pipeline within 3 minutes (no more). It is assumed that the control measurement is made into a glass, where a thermometer with a scale of at least 100 ° C is then lowered. The presence of water-saving devices, similar to the modernized aerators (http://water-save.com/), does not affect the measurement quality.
Heating quality control is carried out:
- in the largest living room,
- at a height of a meter and at a distance of half a meter from the battery,
- in the center of the planes half a meter away from the outer wall, and in the center of the room.
Owner's rights in case of deviation from the temperature range
For apartment buildings and residential buildings, the Rules governing the provision of utilities in clause 31 determine that the service company must carry out maintenance of engineering systems and recalculate for improper or untimely provision of services. That is, in the event of a violation of the temperature regime, the owners do not have to pay to eliminate the causes of this violation.
If the state of heating or hot water supply differs from that in apartments in residential buildings in excess of the agreed tolerances and presents a systemic problem, the consumer can:
- Inform the service organization about the problem and find out about its causes. In this case, it is advisable to record the appeal and data of the executor receiving the information.
- In the absence of measures taken, apply to government agencies in order to initiate an audit (in accordance with Article 33 of the Constitution of the Russian Federation). For violations of communal standards, a fine is provided (Art. 7.23 of the Code of Administrative Offenses).
- Fix the deadlines for receiving a response and eliminating the violation. Within 30 days, the official must send a response to citizens' appeals. (In the case of sending an appeal by mail, you must add the postage time). The absence of an answer threatens the official with a fine (Article 5.59 of the Code of Administrative Offenses). The deadlines for eliminating violations are not the same for different houses, however, on average, it is 45 days.
- Increase the flow of similar calls to increase the likelihood of execution. Relatives or friends can write, even if they do not live in the house.
- Contact the prosecutor's office in the absence of actions aimed at rectifying the situation on the part of authorized persons.
If the correction process is launched, then a commission (an employee of the REU and a representative of the heating network) must come to the consumer after the appeal to confirm the fact-reason for the appeal and draw up the corresponding act. After the problems are eliminated, another act is drawn up confirming this.
Hot tap water can get colder by 10 degrees from March 2017 at the suggestion of Rospotrebnadzor, which considered it possible to reduce the cost of hot water supply in this way, a fresh issue of the Izvestia newspaper reported.
Rospotrebnadzor is preparing a draft change in sanitary rules and regulations (SanPiN), which provides for the possibility of reducing the temperature of hot water at the points of drawdown to 50 degrees. If the amendment is adopted, then the safety of tap water will depend only on strict adherence to all the necessary technologies for supplying it to the population.
According to Rospotrebnadzor, the requirements for hot water temperature are changing to "optimize the procedure for providing citizens with public services for hot water supply" and reduce the cost of this.
Currently, rules and regulations oblige to maintain the temperature of hot tap water in the range of 60-75 degrees, which is aimed at "preventing contamination of hot water with highly contagious infectious agents of viral and bacterial origin, which can multiply at temperatures below 60 degrees, including Legionella Pneumophila" ...
The minimum threshold of 60 degrees was established in 2009. In 2011, the government introduced permissible deviations of 3-5 degrees, followed by a recalculation of the cost of utilities, but in 2013 the Supreme Court of the Russian Federation canceled the amendments and returned the strict temperature norm.
According to epidemiologists, hot tap water temperatures above 60 degrees (or even above 65 degrees) and cold water below 20 degrees are generally accepted international standards. They ensure its safety, above all by preventing the spread of Legionella Pneumophila, the causative agent of an acute infectious disease known as Legionnaires' disease.
Grigory Nisman, the leading ecologist of the independent testing laboratory "EcoTestExpress", believes that chemical neutralization of water will be sufficient for safe use.
“If we take cold water, in which there are no microbes and viruses, and start heating it, then they will not appear. There is no microbiology in water pipes, ”Nisman said.
According to Alexei Abramov, a specialist at the TestEco laboratory, he has encountered cases of microorganisms being detected in samples taken in city apartments.
“The water supplier can strictly control the quality of the water, and microbes get into it as they pass through the in-house distribution network. This can happen if the pipes are old or poorly maintained. Heating water up to at least 60 degrees is an important element of consumer protection, ”the expert believes.
Former chief sanitary doctor, deputy of the State Duma of Russia Gennady Onishchenko said that it was the case of infection with the "legionnaires' disease" in Sverdlovsk in 1986 that caused the introduction of a minimum threshold of 60 degrees. The incident occurred due to a violation of the technology of water intake from a natural reservoir and had tragic consequences.
“We keep the temperature high only because we make allowances for someone's sloppiness. But it is a lot of money to heat such a volume of water that is required by the population, especially in large cities. I admit that the standards can be revised. But at the same time, it is necessary to prescribe those technologies that will guarantee the quality of water for the population at a lower temperature, and ensure strict compliance with them, ”he said.
The temperature of hot water in the tap according to the standard in 2019 is regulated by SNiP (building codes and regulations) N II – 34–76 and SanPiN 2.1.4.2496-09. These documents determine the quality of water supplied to residential buildings for household and drinking needs.
Inadequate tap water quality
In addition to the temperature, the hot water must comply with parameters such as cleanliness and pressure. What's the use of hot water if it runs in a thin trickle or is dirty? Increased pressure is also not a reason for joy: it entails breakdown of couplings, valves and other elements of the water supply system.
For hot water, pressure limits are set from 0.3 to 4.5 atmospheres. Going beyond these boundaries is a direct reason for applying to the Criminal Code for recalculation.
Impurities in the aquatic environment can be both organic and inorganic origin: rust, entering the earth system, decaying wood, etc. If such cases are frequent and long-term, it is necessary to file a complaint with the water utility with a request to check the cleaning systems, which should be carried out in conjunction with the ZhEK.
How do I file a complaint?