What a restaurant? This establishment designed to feed the client surrounded by convenience and comfort. In other words, the restaurant is called up to make his visitor nice with the help of delicious food and high-quality service. And the open doors of the institution are inexplicitly signing that the client is open to it.
But is it really? And is it always an outdoor restaurant means that access is free to everyone? And if the restaurant refuses to the client in service, how are his valid values? Leading search Internet portal helps to understand these delicate issues www.4banket.ru.
Cases when the right client
In the service sector, there is a checked rule: the client is always right. Such a forah is given to the client initially, simply because the service sector, and the establishment of the catering to it directly relate, cannot exist without the client and in the conditions of tough competition is forced to make the desires of their consumers, in reasonable limits, of course.
From a legal point of view, a cafe / restaurant is, a kind, offer, that is, the establishment inviting him to go, offering its services. And to go, logically, can anyone - sit down for a table, ask the menu, make an order. And the institution should take this order and serve the guest, he likes him or not. Just as, if it were about the emergency medical service that received a challenge. The carrier's carrier must go at the specified address, it is convenient to get it or not, whether there is an elevator in a high-rise building or not, the old man appealed to help or young, thin or thick ...
IMPORTANT: Nationality, religion, sexuality and sexual orientation cannot be causes for a restaurant failure to accept the client.
Therefore, the opinion of the leading restaurants is unanimously: "The restaurant has no right to refuse to visit your visitor in service, being a public institution." But! Except for three cases.
Cases when the owner of the right restaurant
Cases that exclude the customer's right to service in a cafe / restaurant include only three.
- Violation of the dress code.
Some fashionable restaurants and clubs have a dress code. He is negotiated on the site of the establishment and is not secret for seven seals. Visitors must have an appropriate view. This does not mean that the ladies should be in diamonds and neckline, and their satellites are in tuxedo. Usually, the dressing code of the restaurant implies an elegant look and clean, neat clothes.
Installations in which the dress code is not officially declared is not entitled to demand a tie and jacket with men's customers, and from women - mandatory stocking on the legs and skirts of a certain length. But it is entitled to refuse when there is a risk of damage to restaurant property., For example, a frankly chumadic client in dirty clothes, who wished to take a seat on a white leather sofa or a chair with an expensive fabric upholstery.
- Armed client.
The presence of weapons from the client is a significant argument for the establishment that refuses to service.
But the refusal must be necessarily justified. The arguments are voiced in a polite form, but a tone that does not allow objections:
- There is no separate room in the restaurant with a safe of weapon storage;
- the restaurant has no special police certificate that resolves the presence of weapons in the Common Hall;
- There is no employee in the staff of the restaurant with appropriate training and license.
- Client in alcoholic or narcotic intoxication.
The main argument of the establishment faced with a similar case is to ensure the safety and comfort of their visitors. And a person in a fair degree of alcoholic or drug intoxication is dangerous, first of all, for his own health - he can fall and hurt, and does not contribute to the comfort and tranquility of the surrounding other visitors to the restaurant. Therefore, he is not a place in the public institution.
Methods of failure to customer in service with the preservation of the "face of the institution"
Based on the postulate that the client is always right, there are not many ways to make a failure, not offended guest. The most obvious - hang on the institution in advance sign: "closed for special services."
If it did not work in advance and it is impossible to close everything, then the name "reserved" is installed on separate free tables.
If this moment was missed, and the guest to serve is still there is no possibility, you will have to refer to the force majeure event, which reserved the restaurant. In this case, you need to arrange the relevant documents to arrange the relevant documents so that the guest does not have a feeling that it is deceived, and there is no unpleasant precipitate for its undesirable. The arguments of the restaurant manager should sound convincingly and utterly pronounced, with apologizing intonations: "We are delicious! We are very sorry! At any other time, we will be happy to take you! "
Gija reached the floor?
Fragrant pizza or Japanese sushi? Noodles on wok or kare lamb? Or maybe an appetizing risotto or french sandwich? Eyes scatter when you choose where to go to Yaroslavl. The capital of the "Golden Ring" is famous not only for the number, but also a variety of cafes and restaurants. Here and family institutions, game, time cafes and non-alcoholic bars. 2014 and was completely pissed by gourmet discoveries - atmospheric budget dumplings, exquisite European restaurant, Cuban style bar. However, the ruble and echo of Western European sanctions fastened to the dollar slowly, but surely get to us. Household appliances, products have risen in price. Now there is a fever cares. In Yaroslavl, the table "closed" hang on the doors one after another large restaurants.
Gijah reached the floor, clients have become less than two times, - the owner of the family cafe "Pope Roma" on Tolbukhina Avenue Alexey Sidorov. - I will move to a more running place. People now simply stopped walking in cafes and restaurants. What to say there, in stores and then go less. Save. I cut the staff, I myself buy products now. I go to the Globus store, where the sellers complain that the purchasing power fell.
"Closed"
Only in recent months, the doors for lovers were finally closed for fans to eat the cozy coffee house "Coffee" on the Republican Street, Japanese restaurant "Beijing" on Red Square. No more cafes of Eastern cuisine "White Sun of the Desert", and in the next two or three months, according to Sidorov, will close with a dozen establishments.
I think 30% of the enterprises will close by September, will repel him the owner of the Academy Arseny Nesterov. - price competition will work according to the formula not "who will lower the price", and "who will raise less." Not so quickly will fall the market for the delivery of food at home. The least will suffer "Fast Food". Some companies generally plan to increase the number of restaurants in Russia. But in the next two years, the opening of new bars and restaurants in Yaroslavl will rarely indulge. And the existing institutions will get rid of extra squares and save all.
For example, on the portal AVITO, you can find an advertisement for the sale of a popular plant "Sking" on the square of the Epiphany. Give the cafe, famous delicious dumplings, for 12 million. But not so long ago, he was visited by the famous TV presenter Elena Banya with the program "Audio-Room", putting a cafe a high rating.
We will not comment on, the establishment works as usual, - cut off the art director of Polina Alekseeva.
The crisis is not so terrible as his little
However, it's not necessary to be sad that there will be a good risotto with seafood or a juicy steak with rsovers, still not worth it.
First, the quality of service and food will increase. Because, as before, restaurants will fight for the client, only now without money, is sure the arseny restaurant Nesterov. - Six months ago, all the restaurants ran at least some workers. Now stable work and earnings will be in priority, therefore the staff will be more diligent. Rose discipline in the collectives. Creative component in restaurants will increase. There will be many exhibitions, creative meetings that attract the interest of visitors.
Survive and so-called non-format places. So, on Kirov Street, a very stylized "communal" bar opened, which was decorated with the form of a communal in the literal sense of the word. Different tables and wooden old chairs, on the walls of carpets and other attributes. Yes, and prices are a budgetary than in the top bars of the city. Polina Alekseeva art director assures - for the second month, the flight is normal. And the family cafe "Anderson" on the republican Street, where the "Fishka" of the institution is the whole floor of the children's game area.
We work for only two months, and you can't feel like such a crisis, "says the director of Angelica Suchkova. - To say that everything is bad, it is impossible, but not as well as we planned. However, people have an interest in a new non-format institution. One problem - the price of suppliers has changed in two months by some products twice. For guests prices in the menu, we will not raise.
Opinion economist
There is always from what to refuse
Alexander Prokhorov, Candidate of Science, Associate Professor Yargu them. Demidova:
We all went through this long ago. In the world, there are cases when the crisis is suffering, without which you can do. The essence of the crisis in the economy for people is that he entails a change in the lifestyle towards the cheaper. There is always from what to refuse. And the lightest is from catering.
Inside public catering enterprises, the situation is on such a ladder: the more expensive services they provide, the greater the market share is lost. It will only help simplify the menu, compiling it in a cheaper option. Or include creative - to an ordinary dinner in the restaurant to make more entertainment, exhibitions, concerts. For example, McDonalds, other things being equal, will suffer less than other restaurants. Also, this little will touch the canteens, in which people eat at work. Although more and more often for dinners, we will begin to wear with you, in containers.
ONLY NUMBERS
What rose in cafe and restaurants
Pizza - 50%
Salads - 40%
Coffee, tea - 10 - 20%
Fish - 30 - 40%
Meat - 20 - 30%
Dairy cocktails - 10%
Gija reached the floor?
Fragrant pizza or Japanese sushi? Noodles on wok or kare lamb? Or maybe an appetizing risotto or french sandwich? Eyes scatter when you choose where to go to Yaroslavl. The capital of the "Golden Ring" is famous not only for the number, but also a variety of cafes and restaurants. Here and family institutions, game, time cafes and non-alcoholic bars. 2014 and was completely pissed by gourmet discoveries - atmospheric budget dumplings, exquisite European restaurant, Cuban style bar. However, the ruble and echo of Western European sanctions fastened to the dollar slowly, but surely get to us. Household appliances, products have risen in price. Now there is a fever cares. In Yaroslavl, the table "closed" hang on the doors one after another large restaurants.
Gijah reached the floor, clients have become less than two times, - the owner of the family cafe "Pope Roma" on Tolbukhina Avenue Alexey Sidorov. - I will move to a more running place. People now simply stopped walking in cafes and restaurants. What to say there, in stores and then go less. Save. I cut the staff, I myself buy products now. I go to the Globus store, where the sellers complain that the purchasing power fell.
"Closed"
Only in recent months, the doors for lovers were finally closed for fans to eat the cozy coffee house "Coffee" on the Republican Street, Japanese restaurant "Beijing" on Red Square. No more cafes of Eastern cuisine "White Sun of the Desert", and in the next two or three months, according to Sidorov, will close with a dozen establishments.
I think 30% of the enterprises will close by September, will repel him the owner of the Academy Arseny Nesterov. - price competition will work according to the formula not "who will lower the price", and "who will raise less." Not so quickly will fall the market for the delivery of food at home. The least will suffer "Fast Food". Some companies generally plan to increase the number of restaurants in Russia. But in the next two years, the opening of new bars and restaurants in Yaroslavl will rarely indulge. And the existing institutions will get rid of extra squares and save all.
For example, on the portal AVITO, you can find an advertisement for the sale of a popular plant "Sking" on the square of the Epiphany. Give the cafe, famous delicious dumplings, for 12 million. But not so long ago, he was visited by the famous TV presenter Elena Banya with the program "Audio-Room", putting a cafe a high rating.
We will not comment on, the establishment works as usual, - cut off the art director of Polina Alekseeva.
The crisis is not so terrible as his little
However, it's not necessary to be sad that there will be a good risotto with seafood or a juicy steak with rsovers, still not worth it.
First, the quality of service and food will increase. Because, as before, restaurants will fight for the client, only now without money, is sure the arseny restaurant Nesterov. - Six months ago, all the restaurants ran at least some workers. Now stable work and earnings will be in priority, therefore the staff will be more diligent. Rose discipline in the collectives. Creative component in restaurants will increase. There will be many exhibitions, creative meetings that attract the interest of visitors.
Survive and so-called non-format places. So, on Kirov Street, a very stylized "communal" bar opened, which was decorated with the form of a communal in the literal sense of the word. Different tables and wooden old chairs, on the walls of carpets and other attributes. Yes, and prices are a budgetary than in the top bars of the city. Polina Alekseeva art director assures - for the second month, the flight is normal. And the family cafe "Anderson" on the republican Street, where the "Fishka" of the institution is the whole floor of the children's game area.
We work for only two months, and you can't feel like such a crisis, "says the director of Angelica Suchkova. - To say that everything is bad, it is impossible, but not as well as we planned. However, people have an interest in a new non-format institution. One problem - the price of suppliers has changed in two months by some products twice. For guests prices in the menu, we will not raise.
Opinion economist
There is always from what to refuse
Alexander Prokhorov, Candidate of Science, Associate Professor Yargu them. Demidova:
We all went through this long ago. In the world, there are cases when the crisis is suffering, without which you can do. The essence of the crisis in the economy for people is that he entails a change in the lifestyle towards the cheaper. There is always from what to refuse. And the lightest is from catering.
Inside public catering enterprises, the situation is on such a ladder: the more expensive services they provide, the greater the market share is lost. It will only help simplify the menu, compiling it in a cheaper option. Or include creative - to an ordinary dinner in the restaurant to make more entertainment, exhibitions, concerts. For example, McDonalds, other things being equal, will suffer less than other restaurants. Also, this little will touch the canteens, in which people eat at work. Although more and more often for dinners, we will begin to wear with you, in containers.
ONLY NUMBERS
What rose in cafe and restaurants
Pizza - 50%
Salads - 40%
Coffee, tea - 10 - 20%
Fish - 30 - 40%
Meat - 20 - 30%
Dairy cocktails - 10%