Cashiers railway station write statements about dismissal - do not stand the rudeness of passengers. CPS - dismissing the cashier to the Russian Railways station

Metropolitan cashiers often file departure statements. A common reason is the rudeness of passengers.

Regular disorders

"For me, in a novelty, such a massive desire to leave the office of the cashier," says Vladimir Grigorovich, the head of the metropolitan railway station. - Another 10 years ago it could not be a speech. Then the dismissal statements were extremely rare. Now the situation at the CASS will not call complacent. Recently, passenger traffic on distant and local routes increased by about a quarter. Result - long queues. Moreover, if in the morning hours of ticket offices are mostly not loaded, in the afternoon the tail of the queue to each window is sometimes 20 passengers. Increasingly, we notice: our girls run out for a break, wipe tears, make up the makeup - and again for work. It is impossible to be late for a second. Otherwise, the next disorder is guaranteed. Besides, who will like to look at ack-like face? The cashier at any mental state should look like it should be.

What complaining?

If you believe the book comments and suggestions - almost all. The passibrated magazine intended for passenger insults is enough for a maximum of six months.

- Almost every day in the book of comments and suggestions, one or two angry records appears, "says the administrator Svetlana Kozel, who is obliged to provide the desired magazine. - And far from always in the conflict to blame the cashier. Most complaints comes due to inattention or distrust of the passengers themselves. For example, in the same length of the queue accused of the cashier himself, they say, do not work well. And at the same time, persistently do not believe in the sincerity of the proposal to take a ticket at the box office located in the old building of the station, where even in a ticketing rush to the cherished windows there are a maximum of five people. And further. Passengers do not even suspect that their eternal requirement to issue a ticket solely to the lower shelf in the coupe forcing the cashier to violate the instructions. After all, it is clearly stated that it is necessary to issue travel documents in a strict sequence - one top one, one lower. True, the lower regiment is ensured only to certain categories of the population. For example, disabled or older people. In short, such cases can be listed for a long time.

If you were told at one checkout that there were no tickets for a particular train, and in the neighboring window after a couple of minutes, you still provided for a couple of minutes, it does not mean that the first cashier helped the ticket. Just one of your future companions during this time abandoned the trip, and the corresponding entry appeared in the database.

By the way, not for the red sense at the checkout hangs a warning: "The issuance of tickets stops 5 minutes before the departure of the train." Swear with the cashier and demanding an convict from her, wrapping, which will definitely be able to jump into the car, it will be completely useless. Even if the cashier was compressed and wanted to give the required, she will not allow a computer. The electronic program has no pity - it should surely follow the instructions, and even the most sensual entry in the book of complaints will not force her to issue a ticket later than the set time.

- Rules Our female workers know well, but, alas, far from always outstanding passengers want to listen to their explanations, "says Vladimir Grigorovich. - If customers knew not only their rights, but also the obligations, the reasons for conflicts would be half less. And about the elementary rules of courtesy, both parties should not forget in any way. Now cashiers are delivered in a very hard frame. A simple example. If earlier the office worker could accidentally give you a ticket to Vorkuta instead of St. Petersburg and it was difficult to prove this error, then the cashier is increasingly a wallet responsible for the correctness of his actions.

Ticket cashier errors now helps to identify listening to the record of the negotiations. The passenger himself, receiving a ticket, not always in time notices the data incorrectly listed in the travel channel, although it should thoroughly check this information. It has been established that the incorrect date of departure indicated in the ticket, 75 percent of cases - the result of the error of the passengers themselves.

In response - silence?

If the passengers express their discontent in writing almost every day, cashiers prefer their resentment to worry on their own.

- What can we do? To court? - Shoulders of ticket office workers shrug. - It's how much time will take! Yes, and it is not yet known whether you will win. So I have to silently demolish unfair resentment. You won't be in response!

One of the cashiers recently still dared to stand up for myself - wrote a complaint on the passenger, which allowed himself a humiliating statement to the staff and the railway as a whole. The complaint was under consideration in the Ministry of Information (since the client was the editor of one of the prints). Recently, the cashier received a disappointing answer: the magazine, the editor of which insulted the employee of the ticket office, turned out to be private, so the Ministry of Information is not right to influence the situation.

Who can then protect the cashiers from the rudeness and rudeness of passengers?

An experienced specialist in a relaxed atmosphere can issue one travel document per minute. Concentrated look, restrained movements, endless persons on the side of the glass. In a clear work there is no place for emotions. Dear passengers, why mix in the established bucket system of the negative, is it better to support the female droplets of gratitude?

The cashier at the ticket office of the train station draws up for a 12-hour shift to 600 travel documents at no more than 300.

Hello! You write to you the former ticket Cassier Aksenova Galina Anatolyevna who worked at the Central PPK-Tula region-station Plavsk Moscow.zh.d. Worried because I was fired, gave the choice to quit on your own accord. When I told me that I was in such a state that I did not know what to do. Before this day, the day ahead, the head of the Tula Center gave an indication to declare a reprimand and deprive the awards about what I agreed. I am writing about this because I do not agree with his decision and ask to figure out and help me return to work. I quit, or rather asked to quit, July 12, 2013. I understand that Poltar has passed. He wrote a petition in the Trade Union Committee of the Tula region on the return of my dismissal statement, which remainsless. And the reason for this was one ridiculous case for which so immediately in two days our leadership fired me. I worked at the Plask Station with a stationary ticket quassolution. But in order to perform a plan for suburban transportation, I and other cashiers from other stations, worked in the electric trains by order of the local manual on the PKTK machine. 23 Jewish I served my passengers at the station / it was Sunday / and ran into the electric train, which followed Tula. At the request of the passenger. On the way back, I sold two tickets one preferential second full of Tula to Skuratov in 8 hours 44min. It turned out to be the tickets were needed with a slash to Skuratov. I canceled a preferential ticket, and I could not have happened that I didn't succeed. I probably had a lot of passengers in this car. Not an anulated ticket remained in the working bag. In the evening, I again went to the trail into the electric train. It was sunday all rode from the weekend. One passenger required a ticket from Skuratov to Tula. I climbed into the bag to put the money that the passenger gave and give her the surrender and then I saw the very ticket that did not sell it in the morning and gave it to her, since the cost was the same-135rup.00kop. The route was the same, only on the contrary, I didn't think about this and it was my mistake, but the day was the same. In the morning for this ticket I had to pay my money. But in order to return my money, I sold this ticket in the evening because he caught my eye - my shift was still mine. At the end of the shift, I had a cash report was compiled correctly. Here for this ticket Abrosimov P. G. I fired me. I left 1.5 years left before a preferential pension, and Abrosimov believes that I go on cars to collect abandoned tickets and sell them again. Yes, I would never have thought of it. But really, I will be engaged in such matters. I worked on the railway 28 years / 24gn-commodity cashier after cutting 4 years by a ticket cashier. / Za28 years I did not receive a single recovery. Not once received cash promotions and gratitude for their work. And at the counting of Abrosimova P. G. I lost half an additional pension of the well-being Foundation in which I expelled interest from salary for nine years and 6 salary- according to the collective agreement on retirement. Now I am standing on the labor exchange payment 4900rup . This amount will only be enough for utility bills. I decided to write about it because this dismissal is unfair and always soul was sick about work, never asked the weekend for the overall watch not only me, but also other cashiers. After all, the working day began at 5-00 and ended in 23-00s in small breaks, always tried to fulfill the plan, but our office also worked for the sale of tickets for long follow. It was necessary to have time to do to diverse the electric trains, sell tickets for long-range following, and go to the train on the electricians, there to hurt passengers. In December 2012. I was sent to study at work at Express-2 to Moscow, since the terminal was installed on the cashier, they cut tickets until that tickets. Received a certificate of completion, and did not have to work. Having worked on the railway for so many years I received thanks, to quit for this ticket. And as far as I know after. My case was more serious violations in the Tula region. My case is completely ridiculous. And Abrosimov P.G. It believes that this is a very serious financial violation. I agree that I am in some part to blame, but not to such an extent to dismiss. I made this mistake for the first time in all the time of work. Former b / cashier Aksenova G A / Tula region / 02.09.13.

Once upon a time the first cashier folded the entire revenue in the box. The meaning of his manipulation was the preservation of the treasury. Today at the cashier cashier, through which the cash is passed.

Cashier cashier Maine. If one conducts email accounts, then another specialist serves buyers in supermarkets, the third simply sells tickets - from here, the name "Ticket". We are interested in the last species of the cashier service.

What does the cashier have a ticket?

But the professional skills of a ticket cashier are the same as in any, because it also has access to monetary proceeds, and therefore should be attentive. After all, each error in counting leads to a decrease in the size of the specialist wallet.

How to start a work biography by a ticket cashier?

The cashier is appointed as director of the enterprise who signs the order. Since the signing of the order and the study of the work experience of a specialist begins.

What is the cashier cashier do?

• A professional figure at its workplace must fill out tickets and sell them to the client.
• This is the main responsibility of the cashier cashier, but not the only one.
• The cashier issues the receipt of payments for baggage, travel documents. Before issuing a ticket, the cashier checks the passenger documents, also permission to purchase a ticket to a special zone.
• The cashier must give the appropriate information to the client about the time of departure of the train.
• In the case of return of the railway ticket, the cashier returns cash in the prescribed manner.
• A specialist does not just sell tickets, it fixes the availability of free places and transmits information to the next cashier.
• Like any cashier, the ticket cashier cashier gives cash.
• And also orders forms for reports.

What should I know the railway cashier?

The cashier has the following information:

• About passenger rates when moving by train;
• Location scheme in the car;
• Timetable of railway stations;
• Knows the order of sale and registration of tickets, receipts;
• About the action of preferential travel and the rules for the sale of preferential tickets;
• He knows what documents are needed to travel to special zones, checks these documents.
• Railway Cassier after the sale of a ticket explains the passenger to remember, the date and time of departure, as well as the train number;
• The cashier can make changes to the current tariffs by order of the appropriate manual.

Profession Railway Cashier

Meeting with a cashier in the railway ticket office is the beginning of a railway travel, because a ticket is required for a trip, which will sell the railway cashier.

So, the railway cashier is a specialist, in which the sale of tickets is underway with the subsequent design and registration of documents for preferential passage. An employee who professionally knowing his work can serve the client quickly and with knowledge of the case. Cash worker selling railway tickets is familiar with the automated sale system. This speeds up the process of issuing a ticket and selection of a versa.

Cashier at large railway stations familiar with the timetable movement of trains to various points.

A modern man who is arranged by the cashier must end up professional courses on the preparation of railway ticket office. His work, although it comes into contact with various options for the profession of the cashier, but at the same time has its own specifics. The railway ticket office must not just be able to sell tickets, a and know the rules for the carriage of passengers and the technical operation of railway tracks, that is, to provide the work of the railway infrastructure.

Cashier at its workplace is not just a pleasant interlocutor for passengers. He is a professional of his business.

How can I get a profession railway cashier?

To become a railway cashier, you need to go through vocational training on courses in the specialty "Ticket Cashier". Training in courses is 160 hours of practical and theoretical classes, on which the listener learn to sell train tickets and issue travel documents on railway transport.

Theoretical issues studied on courses are different. This is the tariff fare, and the railway scheme and train schedules, studying all sorts of instructions needed in the cashier and the ability to issue reporting documents. Listeners learn to work on personal computers and other cash equipment.

Professional courses give the knowledge necessary for the work of the railway station.

Railways vacancies Moscow Ticket cashier from 35,000 rubles and higher. How to get to such work, what is required by the applicant and what are these shortcomings?

Surprisingly, a lot of applicants always have a lot of applicants to work in the capital - to get to the station you want, very, very difficult. In this, by the way, the main disadvantage of this work - you can plant work in the city, and they can send to a single Moscow region station, where there is still a furnace heating and a single guard. Moreover, the winding stove and cut off the calculator from the provincial gopniks, will have to be content with a small salary - in Moscow, the top discharge cashier receives more than 50,000 rubles per month, and in the suburbs - 15-25 tons. Why do people go to this work?

Most importantly, providing Russian Railways vacancies Moscow Ticket Cashier, the company conducts free training. Selling tickets - the case is quite difficult, you need to know the specifics of trains, directions, be able to work with money, make returns, make up the optimal route to passengers. The Kazira Railways should have a kind of thinking that is produced with experience. Working in Russian Railways, it is safe to be configured to travel agency, private air and railway tickets, where salary begins from 40,000 rubles, regardless of the discharge. And to get there after comprehensive learning and at least 1 year work is very easy.

What is required by the applicant?

This specialty refers to those providing, but you need to have at least a complete secondary education. If there is education in trade, financial sector, or profile railway - the better, can really take into the capital after the distribution.

In addition to professional requirements, there are purely psychological. It is necessary to work with a variety of contingent, including foreigners, migrant workers, and even the mothers, traveling home after liberation. The transport and passenger stream of Russian Railways is an intersection where a variety of people are found. Accordingly, you need to possess iron nerves, cooling, exposure. Do not forget about huge responsibility when working with money - after all, they can give a fake bill, you can be checked, and all this will be deducted from the salary. Attentiveness is simply necessary for the work of the cashier in Russian Railways, although with time even an inattentive person on the railway manifests this property - the specialty itself is a good coach.

Browsing Russian Railways vacancies Moscow Ticket cashier, you can also try to get on another job, which can be more highly paid and close to the house.