A lot of time has passed since the first software products for accounting were released by 1C on the Russian market. If at first only a few of them were produced, then over the years the range has grown significantly.
In reality, only the first versions were called "1C: Accounting". However, over time, due to the growing popularity of programs, a whole family of them appeared. Whatever it was, the company continues to use this brand to this day. Only various highly specialized versions for certain segments of the accounting activity saw the light of day.
Now the programs with the help of which accounting statements are compiled from the 1C company have become the most popular products in this industry on the territory of the Commonwealth of Independent States. They are distributed by a partner network of thousands of IT organizations. Basically, we are talking about small firms, where no more than one or two dozen specialists work.
Currently, these products are used to generate reports for more than half a million companies scattered throughout the former Soviet Union.
Purpose of 1C programs
These products are primarily used to ensure the automation of the work of an accountant, who is forced to draw up and send reports to the tax authorities, and in addition, keep primary records and register all transactions related to the economic activity of the enterprise.
1C software was created on the basis of the current Russian specialized legislation.
The functions of the latest versions include, in addition to the composition of accounts, the following accounting tools:
- analytical;
- currency;
- quantitative.
All of them meet the standards set forth in Russian legislation, on the basis of which the reporting is prepared. At the same time, if the need arises, clients have the opportunity to organize the creation of additional subaccounts and accounting cuts of an analytical type on their own.
This complexity of the product, however, has its downside - often users complain that this or that error occurs. As a rule, it is not difficult to restore proper work, but, nevertheless, accountants are usually too nervous about such incidents. In general, they are easy to understand, because they bear responsibility, including material responsibility.
Where 1C programs are used
As noted earlier, the company's products are very popular in the former Soviet Union. In particular, local versions allow reporting to accountants from the following countries:
- Belarus;
- Kazakhstan;
- Kyrgyzstan;
- Ukraine;
- Tajikistan;
- Moldova;
- Uzbekistan;
- Latvia;
- Georgia;
- Estonia;
- Lithuania.
What to do if an error occurs during the data signing process: tips
As noted earlier, the complexity and versatility of 1C software sometimes leads to malfunctions. Therefore, many users are naturally interested in the question: what should they do in this case?
As a rule, the above error appears at the moment when an accountant tries to send a document using a specialized product: "1C-Reporting". For example, we can talk about a regulated summary for the Pension Fund.
Usually, an error with sending a document is accompanied by a typical notification that appears in a new window.
Experts in this situation recommend: first of all, contact technical support and clarify the options for fixing the problem there. But practice shows that often calls there do not lead to anything. However, this does not mean that the error is unrecoverable.
First of all, you should check:
- the correctness of the settings used for this type of document flow;
- whether a crypto provider is installed.
If the error did not occur for this reason, then you must set in Program Files full rights to all available directories published by 1C, as well as to the encryption provider.
When working with the Treasury in the Continent AP program, some users receive a Key signature error with the number 0x0000065b. The error is rare, but known. The most common cause is an expired Crypto-Pro CSP license. For some versions of the Crypto-Pro program, the installed distributions offer to include full functionality for a trial period, they do not ask for the serial number of the product license, but after a certain time they are blocked. As a rule - after 2 months. After this time, the program that worked properly with the Continent AP program of the Treasury ceases to provide the ability to sign documents with user certificates, giving the error 0x0000065b. The only way out in this case is to purchase the Crypto-Pro program and enter the serial number following the path: Start - Control Panel - Crypto-Pro CSP - General - Entering a license.
How to check the license for Crypto-Pro CSP?
You need to start the program shell along the path: Start - Control Panel - Crypto-Pro CSP... In the first welcome window of the program, you will see the type of your license and its validity period (see the figure below).
If it doesn't help
If the recommendations for checking and installing the license did not reveal a problem, there may be a technical failure in the Continent AP program, in which a key signing error 0x0000065b is caused. Here you should check for possible conflicts between the program and the Firewall, Anti-Virus installed on the computer, or reinstall the user's personal certificate, before that clearing the memorized passwords of certificates in the Crypto-Pro program. This is done as follows:Start - Control Panel - Crypto-Pro CSP - Service - Delete Memorized Passwords - Ok
The error occurs due to the fact that the VipNet CSP CIP was not registered during the initial connection to the 1C-Reporting service. We suggest that you familiarize yourself with the registration instructions.
Product registration instructionsVipNetCSP.
1. To register the VipNet CSP product, go to Start → All Programs → ViPNet → ViPNet CSP → Configuring the ViPNet CSP Cryptographic Provider ( rice. one.).
Rice. one.
2. A window of the following form will open in front of you ( rice. 2.), select the "Register ViPNet CSP" item and click the "Next" button.
Rice. 2.
3. In the next window, select the "Request for registration (get the registration code)" item and click the "Next" button ( rice. 3.).
Rice. 3.
4. In the "Registration request method" window ( rice. 4.) select the item "Via the Internet (online)". In this case, your computer must be connected to the Internet. Click "Next".
Rice. 4.
5. In the "Registration data" window ( rice. 5.) fill in all the fields and enter your serial number for ViPNet CSP (The serial number was indicated during registration (Figure 5), it was also sent during registration to the e-mail address you specified (Figure 5))... Click "Next".
Rice. 5.
6. If registration was successful, the installer will inform you about it ( rice. 6.). Click the Finish button.
Rice. 6.
7. The "ViPNet CSP Settings" window will open ( rice. 7.). Click the "OK" button in it.
Rice. 7.
The product is registered.
When trying to view a document, the message "Failed to load content / Failed to decrypt content / Failed to decrypt documents / Failed to decrypt files" appears
When viewing the document, an error occurs, in the details of which the message is:
“Failed to decrypt documents. There is no certificate on the computer that encrypts these documents. If you have one of these certificates, install it according to the instructions: "How to install a certificate."
"Failed to load content. Failed to decrypt documents. " Please check that you have the certificate and private key required to decrypt the data. An error occurred while decrypting data.
The error will indicate the certificate for which this document was encrypted.
In the FIU reporting: "Install the certificate on your computer, or insert a USB-drive with the required certificate, or contact technical support."
These errors occur when a certificate is not installed at the workplace, on which the document being opened is encrypted. Documents that come from regulatory authorities and contain the results of checking reports (for example, receipts from the Federal Tax Service or protocols from the FIU) are encrypted on the certificate with which the report was sent.
Thus, to resolve the issue, it is necessary:
- Connect the key media containing the required certificate to the computer and try to view the document again. The pre-certificate should be installed via CryptoPro CSP (see)
- Install the certificate into the registry (see).
When there are many certificates, it is more convenient to install them using the diagnostic service. If you are using the Internet Explorer browser, you must click the Install Certificates button. If you are using another browser, then click the Download this program button, find it in the list of downloads and run, then click Install certificates.
If the proposed solution does not help to fix the problem, you must provide technical support at [email protected] the following information:
- Screenshot of the error;
- The exact date and time of sending the report, as well as the TIN and KPP of the sending organization.
Important: if you could not find the required certificate, to obtain the documents, you can contact the relevant supervisory authority with a request to unload it on a carrier in person, or generate and send a letter with document flow to the Kontur.Extern system.
Also note that you can store documents in decrypted form on your computer using the Contour.Archive program. Certificates are required only at the time of saving documents to the Archive, and after that you can view documents without a certificate and even without the Internet.
The main advantages of the program:
- stores not only originals of documents, but also printed forms;
- convenient search for documents;
- after installing and configuring the Archive, no additional actions are required in order for the documents to be saved to the Archive - the service does everything automatically.