Reso guarantee appointment with a doctor. VHI from Reso Guarantee: registration via remote control or through the clinic reception

Every year, information technologies are becoming more and more part of our everyday lives, simplifying and saving time for citizens in solving their everyday tasks: making appointments with doctors, transmitting meter readings, paying and viewing traffic police fines, and much more. This is largely facilitated by the competition of organizations providing certain services to the population. In order to retain and attract new customers, companies are beginning to simplify the process of providing their services as much as possible, transferring their receipt online.

So, from July 1, 2015, changes to the law on compulsory motor third-party liability insurance came into force, thanks to which car owners can buy an MTPL policy online. Thus, many large insurance organizations have already created platforms on their websites that allow this to be done. The company and RESO-Garantiya were no exception. We will just talk about the process of obtaining an MTPL policy online from this insurance organization.

It should be noted that anyone can buy such a policy, except for drivers who have just received a license and new drivers who have not yet been insured or owners under MTPL contracts. They should contact the office directly for the first time.

Obtaining compulsory motor liability insurance in RESO-Garantiya is carried out in the company’s personal account. We present you with detailed instructions for logging in, registering and working in your personal account.

Filling out general data under the insurance contract

Filling in the Policyholder's data

Filling in information about the Vehicle Owner

OSAGO calculator

Using the calculator, you can easily calculate the preliminary cost of the insurance premium for the MTPL policy provided by the insurance organization RESO-Garantiya. And only then, having assessed all the pros and cons, decide whether you need to buy a policy from this insurance organization or choose another one.

To go to the calculator, click on the button:

Step 1: Personal Account - Login/Registration

To go to the personal account of the RESO-Garantiya company, click on the button:

The following window will open in front of you:

Step 2: Personal account - Registration

Please provide your personal information:

Full name and gender
Mobile phone number, birthday, series and number of the Russian passport.
Registration address by clicking on search. Specifying an address in the directory is done step by step by selecting a region, city and street.

We add information about the house and apartment to the address using manual entry.
Having read clause 1 of Central Bank Directive No. 3648-U, put “V” if you agree to the processing of personal data.
Enter the characters written in the picture.
After filling in all fields, click “Check data”. At this stage, your information will be verified by RSA.

Possible errors when checking information:

To solve the error, you need to open the login form again and try to retype your login and password. If you are unable to log in, reset your password using the appropriate function.

This error says that the data you entered does not match the data in the RSA. To eliminate the error, you need to contact the office of the insurance company under your latest MTPL contract to update your personal information.

In addition, this error may mean that you have not previously been an insured in any Insurance organization, in other words, you are receiving an insurance contract for the first time. This means that you need to contact the Reso-Garantii office directly to obtain a printed form for compulsory motor vehicle liability insurance.

Click to register.
Click to return to the Personal Account login form.

Step 3: Register a new user after successful data verification in step #2

Login – is set automatically by the phone number entered in Step 1. The login can be changed to any combination of English letters and numbers acceptable by the system.
Enter the password that will be used to log into your Personal Account.
Re-enter the same password as in step 2.
Enter your email (the MTPL policy number will be sent to you.
Click to receive a one-time password via SMS.
Enter the one-time password sent via SMS.
Click to confirm registration.
Click to change previously specified data.

Step 4: Form of a list of policies in your Personal Account

Information about current MTPL policies:

Attention! Extension of compulsory motor liability insurance is done at least 60 days before the end of the insurance period, but not later than the expiration date.

If you are not a Client of the Company, you can make a new MTPL policy by clicking “Make a policy” ().

Step 5.1: Extension of the MTPL agreement SPAO "RESO-Garantiya"

Attention! In the policy renewal option, you can only edit the period of use of the car, diagnostic card data and the list of drivers ().

Data about the insured, the owner and the vehicle are transferred from the extended policy and can only be changed by contacting the nearest RESO-Garantiya office.

Step 5.2: List of fields available for editing when renewing the OSAGO agreement SPAO "RESO Garantiya"

When prolonging the contract, you can specify no more than 3 periods of use of the vehicle.

The default insurance period is set to an annual period.

To renew the policy, if necessary, you must provide information about the current diagnostic card.

Select a document type.
Enter the diagnostic card number.
Select the end date of the recreation center
Select the date of issue of the DC.

In addition, it is possible to change the list of persons allowed to drive a vehicle.

To add a new driver, click “Add”.
Enter the driver's last name.
Enter the Driver's Name.
Enter the driver's middle name.
Indicate the date of issue of your first driver's license.
Please indicate the driver's license series.
Please provide your driver's license number.
Select the driver's gender.

Step 6.1: Registration of an electronic MTPL policy for new Clients

Filling out general data under the insurance contract.

Calculation number. It is generated after entering all the application data when you click the “Calculate” button.
The conclusion date is today's date.
Specify the start date of the insurance contract (the insurance period is one year).
The default insurance period is equal to the insurance period. The insurance period cannot be less than 3 months. The contract may stipulate no more than 3 periods of insurance.

Filling out the Policyholder's data.

The Policyholder's data is filled in automatically, based on the information specified by the Policyholder at the time of registration in his personal account.

Filling in information about the Vehicle Owner.

If the owner of the car is related to the policyholder, the “Owner” section does not need to be filled out. See if there is a “V” checkmark next to the line “Is the policyholder.”

If the Owner of the vehicle is not the Insured, you need to remove the “V” in the appropriate field and fill in information about the owner of the vehicle:

Filling out occurs in an almost completely identical way as entering data during registration.

The only difference is the presence of optional fields and the ability to select the owner form (highlighted in color).

Indicate the personal information of the owner (full name, date of birth and gender).
Indicate the owner's identification document by filling out its series and number.
If desired, add the owner's contact information.
Enter the owner's registration address by clicking on search. Selecting an address using the directory is done step by step by selecting a region, city and street.

Complete the owner's address with information about the house and apartment using manual entry.

Filling in vehicle data.

Select the make of the vehicle (VV) from the directory.
Select your car model. If the list of models does not contain the required option, indicate “other” and enter the full name of the vehicle according to the title.
The vehicle type will be set automatically depending on the specified vehicle model. Enter “V” if the vehicle is used with a trailer
Indicate the year of manufacture of the vehicle.
Indicate the power if the vehicle type is “Passenger”. If “Cargo” - fill in the field “Allowed max. weight".
Select the steering wheel position.
Fill in the vehicle VIN number, consisting of 17 characters. If there are fewer characters, then this is the body number - enter it in the appropriate field, and fill in the “VIN” with the word “MISSING”. When entering the VIN number, filling in the “body/chassis number” is not necessary.
Fill in the vehicle registration number. If the car is not registered with the traffic police, do not fill in this field.
Select the purpose for using the vehicle.
Fill in the Vehicle Passport data (use English letters in the PTS series).
If you have a submitted title, you do not need to submit a Certificate of Registration.
If necessary, fill in the information about the diagnostic card (DC) by selecting the diagnostic card in the “Document Type”.
Fill in the DC number, most often consisting of the 21st digit (card number in EAISTO).
Fill in the date of issue of the document.
Fill in the end date of the DC

Step 6.2: Add/remove drivers

If the list of drivers allowed to drive is limited, then select the appropriate value from the list:

Enter the driver's last name.
Enter the Driver's Name.
Enter the driver's middle name.
Enter the driver's date of birth.
Please indicate the date of issue first driver's license.

Attention! In the “Date of driver's license” field, enter the date of receipt first driver's driver's license. If only the year of receipt of the first license is known, then fill out the field as follows: “12/31/XXXX”, where XXXX is the year of receipt.

Please indicate your driver's license series.
Please provide your driver's license number.
Select the driver's gender.
To remove a driver from the list of authorized persons, click “Remove”.

Step 7: Calculation and saving of the policy

After filling in driver information, click "Calculate."

After reviewing and agreeing with the cost of the policy being issued, click "Save". By pressing the “Save” button, the intention to conclude an agreement is confirmed.

After you click the key "Save" a window appears with information on your policy - read them carefully and, if there are no errors, click "Save".

Possible errors when checking SAR data:

Such errors indicate that you have not filled in all the necessary data. To correct the error, fill in the missing information.

One of the stages of issuing an electronic MTPL policy is the reconciliation of the data specified by the client about the policyholder, owner, driver and vehicle with the data stored in the AIS RSA. If the verification is successful, then you can proceed to the next stage of obtaining a policy. If the data verification fails, issuing an electronic policy is impossible. In this case, you can contact the nearest office of SPAO "RESO-Garantii" to issue a policy on a printed form, or send a letter to [email protected] for a possible solution to this problem.

After you have saved the electronic policy, the “Pay” button becomes active. If you click it, you will go to the payment system page.

Step 8: Payment system selection form

If the form is not displayed correctly, not as shown in the picture, or the payment button does not function, use the instructions.
Please indicate if you will pay with a VISA card.
Please indicate if you will pay with a MasterCard.
Press the "Pay" button. The policy has been purchased.

Step 9: Payment Form

Enter your card number.
Select the card's validity period.
Enter the card owner (as written on the card).
Enter the code CVV2 (located on the back of the card).
Click to make payment.
Click if you decide not to pay.

After you have paid, you need to return to your Personal Account and refresh the page (F5), after the update a link to download the electronic policy will appear, in addition, the user will be sent an SMS and e-mail where the number of the policy form is indicated.
If you want to terminate or make changes to the policy, you will need to go to the office and write a written statement.
The online policy is available for downloading and viewing in your Personal Account. We advise you to print it out on the same day. You need to carry it with you and show it if required by the traffic police inspector.
If you do not pay for the created policy using the payment system (Step 7-8) within 24 hours from the date of registration of the policy, the system will consider that you have refused to prolong the MTPL agreement. Payment methods other than those specified in Step 7 are not permitted.

Step 10: Receive an insurance policy form

A link to download the electronic policy will be available after payment, that is, the field showing how you purchased the policy, for this you should refresh the page (F5). The PDF file is downloaded to your computer and can be printed from any program that supports this format, for example, Adobe Reader.

Appendix 1: Login/password recovery

Step 1.

Enter the name of the policyholder.
Indicate the series and number of the policyholder's passport.
Click to check the entered data.

Step 2.

If the data specified in Step 1 is successfully verified:

The policyholder's login is automatically entered into the specified field.
Enter a new password that will be used to log into your Personal Account.
Confirm the password specified in clause 2.4. Click to receive a one-time password via SMS.
Enter the one-time password received via SMS.
Enter the characters shown in the picture.
Click to recover your password.
Click to return to the login form.

If the information provided in Step 1 is not verified:

Check that the information provided in Step 1 is correct;
If the correctness of the data has been verified and no error has been identified, re-register the user.

Appendix 2: Electronic digital signature verification

The electronic MTPL agreement you received was signed with a qualified electronic digital signature of SPAO RESO-Garantiya.

To verify its authenticity, you will need Adobe Acrobat or Adobe Reader, as well as installation of additional software.

You can find out more by following the link

With this type of service, the insured must contact the Reso medical dispatch center to coordinate each insured event (acute illness, complaint). In this case, the dispatcher:

clarifies the problem the insured is addressing;
evaluates whether this problem is an insured event or not
determines, together with the insured health facility, from among those specified in the Insurance program, in which the service (set of services) will be provided
assists in enrolling the insured in the selected health care facility
sends a letter of guarantee to the health care facility for the provision of agreed services or diagnosis of the disease according to the complaints of the insured
informs the insured person of the details of the upcoming visit (address, name of the doctor, time and date, range of services, number of the letter of guarantee, etc.)

The insured must coordinate other visits to health care facilities or services prescribed by doctors of health care facilities if:

this is caused by a new insured event (new disease, new exacerbation, new complaints),
The health care facility prescribes a service (set of services) not specified in the valid letter of guarantee
The letter of guarantee has expired (usually valid for one month) and the treatment has not been completed

During the policy period, you can switch from service through the remote control to service through a health facility by paying the difference in price.

If the insurance program only provides for the type of service “Registration through a RESO dispatcher”, then during the validity period of the policy the Policyholder can issue an “Registration through the registry of a healthcare facility” in the prescribed manner

If the insurance program only provides for the type of service “Registration through a RESO dispatcher”, then during the validity period of the policy the Policyholder can issue an “Registration through the registry of a healthcare facility” in the prescribed manner:

The policyholder must sign the Application to Change the Insurance Program (printed from the system). The Application clearly identifies one health care facility from among those specified in the insurance program, access to which will be provided in the future through its registry. All other clinics will continue to be accessible through the RESO dispatcher.
The insurer draws up an additional agreement to the Policy
The policyholder pays an additional insurance premium in accordance with the payment schedule specified in the additional agreement.

Registration through the hospital reception desk

ATTENTION: Replacing the selected health care facility with another, as well as changing the type of service to “Registration through the RESO dispatcher” during the validity period of the policy is not allowed.

Selecting a clinic for the type of service “Registration through the registry of a healthcare facility” is possible only from the list of clinics of the selected price category.

ATTENTION: By selecting the 2nd category, you cannot select a clinic from the 1st or 3rd category for the “Registration through the registry of health care facility” type.

For the type of service “Registration through the registry of a healthcare facility” - the Insurer sends to the selected healthcare facility letter for attachment.

The letter is generated in the system automatically on the day the money is “bundled” with the policy in the system, and is sent to the health care facility on the next business day by an employee of the central center or branch. The deadline for attaching the insured to a health facility in a letter is until the date of the next payment (if paying for the policy in installments) or until the end of the policy (if paying for the policy in a lump sum).

After receiving the letter by the clinic, further appeals of the insured person to this health care facility and the appointment of the necessary treatment within the framework of the insurance program can be carried out without agreement with the Insurer. In this case, the insured must contact the health care facility’s reception desk directly (by phone or in person) to make an appointment with specialists.

In some cases, it may be necessary to issue a pass to a medical facility, for which the Insurer requests a photograph of the required format and other data of the insured.

Appeals to all other health care facilities specified in the insurance program with the note “Recording through the RESO dispatcher” require prior approval from the dispatcher in the usual manner.

The type of service “Registration through the registry of a healthcare facility” can be determined by the Policyholder both at the time of conclusion of the Policy and during the validity period of the Policy.

The amount of the additional insurance premium for the type of service “Registration through the registry of a healthcare facility” DOES NOT DEPEND on the remaining insurance period and is the difference between the tariffs for “Recording through the registry of a healthcare facility” and “Record through the RESO dispatcher”.

When insuring several insured persons in one policy, the type of service “Registration through the registry of a healthcare facility” can be provided to one/all/several insured persons.

We recommend that you start servicing in Reso Guarantee with the “through the insurance company’s remote control” type - which will allow you not to overpay extra money. If this type turns out to be completely inconvenient, you can always switch to recording through a medical facility.

We recommend that you start servicing in Reso Guarantee with the “through the insurance company’s remote control” type - which will allow you not to overpay extra money. If this type turns out to be completely inconvenient, you can always switch to recording through a medical facility.

RESO medical dispatch consoles:

In those cities where RESO medical dispatch consoles operate, the Insured are served by their telephone numbers:

Moscow (24 hours)
St. Petersburg (24 hours)
Ekaterinburg (Mon-Sat from 8:00 to 20:00)

In other cities, services are provided by VHI curators at RESO branches during business hours.

The rest of the time, the insured can contact the Moscow 24-hour medical dispatch center (the federal number is 8-800-100-63-65 - free for calls from other regions).

The telephone number of the control room/branch supervisor is indicated on the reverse side of the Insured's plastic card.

Before choosing an insurer whose services you can use without fear, you should familiarize yourself with the information presented on the official website, work experience, and customer reviews. One of the reputable companies is RESO - Guarantee. Today we will learn in more detail about the RESO VHI policy and its conditions.

About RESO company

RESO - Guarantee began its activities in 1991. It has received licenses to provide insurance products of more than one hundred varieties. Both individuals and legal entities can contact the company’s specialists. One of the RESO VHI insurance products. Among the organization's staff there are over twenty-seven thousand agents and brokers. The number of branches almost reaches 1000. You can find a representative office in many cities of the Russian Federation, as well as in nearby foreign countries. Statistics show that approximately 10 million clients use the services of RESO - Garantiya.

Advantages of VHI in RESO

The advantageous qualities of the company include:

Wide network of activities. This is due to the fact that there are representative offices throughout Russia and in nearby foreign countries.
Medical clinics in the capital and in other cities of the country, which act as partners, were created in cooperation with the insurance company.
A large limit of funds within which the insurer can be liable.
Consulting and monitoring the health status of the insured person. This confirms the existence of an individual approach to each person. Such a specialist can, if necessary, travel to an address convenient for the citizen and give recommendations.
Availability of dispatch services staffed by highly qualified specialists. Their responsibilities include, for example, calling a doctor, consultation, and making an appointment at a medical facility.
Design and development of a medical base.
Cooperation with most medical institutions.
Availability of transportation to the place of residence of the insured person, who at the time of the occurrence of the insured event is in another locality.
Citizens can count on receiving assistance in clinics with which the company does not cooperate.
A personal manager is assigned for the duration of the contract.
The insurance premium does not change during the entire period of validity of the contract.
Providing benefits and additional services. These include discounts when visiting certain cosmetology centers.
The cost of treatment will be lower if a policy is taken out.
Availability of the possibility of paying the insurance premium over a certain period of time (installments).

The listed advantages emphasize stability, job guarantees and security of cooperation.

Programs for legal entities

At the moment, most companies are interested in ensuring that their employees have a full benefits package. The following programs can be distinguished that extend their actions to legal entities:

Outpatient treatment and its implementation at home.
Immediate response to calls.
Service in Russia and the CIS.
Hospital treatment.
Comprehensive medical examinations.
"VHI.Small business"
Personal doctor/company doctor.
Medicine provision.
"Aibolit" - for children from birth.
Dental services (dentistry).
Management of pregnancy and childbirth.
"Health without borders."
Rehabilitation and restorative treatment.

Outpatient care involves assigning a person to a specific medical organization. Also, treatment at home is provided within 30-50 km from the Moscow Ring Road, and in other cities no further than the border. When choosing a program under which a person can count on the delivery of medications, it should be noted that it can only be used in conjunction with the “Personal Doctor” program. You can also choose “Outpatient Care” instead.

What's included

According to the terms of the VHI contract. Small business, it is concluded if the following grounds exist:

a workforce of at least two employees;
the age of the insured persons must be between 18-80 years;
an employment agreement has been concluded with all employees on behalf of one legal entity;
All insured persons are subject to the same conditions.
the period for which the policy can be issued is 12 months;
The contract comes into force from the moment the insurance premium is received.

When applying for a contract, you do not need to undergo a medical examination first. Also, persons who will be insured are not required to submit questionnaires containing information about their health status. The program for everyone includes “Outpatient care”. At the discretion of the enterprise management, the following programs may be included in the terms of the agreement:

"Treatment at home."
"Ambulance".
"Emergency hospital."
"Telemedicine".
"Dentistry".

The applicant has the right to attach new persons during the policy period, and also to remove them in the event of termination of the employment relationship.

Price

VHI programs for individuals

Under the compulsory medical insurance system, only minimal conditions for providing assistance apply. When choosing VHI, a person chooses the program himself and creates it. For individuals, the following possible options apply:

Dr. RESO.
Pregnancy and childbirth. Also, when concluding this agreement, a mother and a newborn can stay for 4 days in a single or double room for insurance funds.
Protection against tick-borne encephalitis.
VHI-Labor
VHI for Moscow: Medswiss with franchise
Emergency response to deteriorating health conditions.
Aibolit
"Health Without Borders"

Citizens, at their own discretion, choose an insurance package that suits the list of services. Other additional programs may be included.

Conditions

Voluntary health insurance implies the following conditions:

The contract is concluded for 12 months.
To conclude, you need to fill out a form. After signing and making payment, the document becomes valid after 15 days.
Persons aged from one year to seventy-five years can take out insurance.
Services provided at home under the terms of the contract are provided within certain territorial boundaries.
The policyholder has the right to choose a clinic where he will be treated within the limits of the program established by the contract

The most profitable policy that the company offers to residents of Moscow, St. Petersburg and other cities of the Russian Federation is “Doctor RESO”.

Having chosen a service package, with basic service it includes:

outpatient care;
telephone and video consultation;
medical ambulance;
departure to a convenient address within the territory covered by the policy.

At the request of private insurers, the health sector can expand, and the list of services under the contract will include:

diagnostics of adults (ABC of health);
emergency placement in a medical institution for an inpatient stay;
diagnostics of persons under the age of majority (children);
dental care.

The package of services discussed will help combine price and quality of service. The insured have the right to contact the clinic for help at their own discretion. If you insure all family members at the same time, discounts apply.

Price

How to apply for a VHI policy in RESO

Applicants can download an application form from the insurer’s official website, which is required to be filled out. To do this, you must enter personal data and register a personal account. Next, you need to fill out the form and send it electronically to the organization’s email address. [email protected].

This method can be used by those who wish to purchase the following policies:

"Doctor RESO";
"Aibolit";
"Emergency help".

Citizens can also contact the office and, after consultation and explanation from the agent, issue a policy

Persons who have a disability of the first two degrees.
People registered with drug addiction and other addictions. Also if venereal disease and tuberculosis are observed.
At the time of registration of the agreement, the person was hospitalized.

Diseases for which registration will be denied will include cancer.

What documents will you need?

To draw up a VHI agreement, individuals must submit the following documents:

A document that proves your identity.
Compulsory health insurance policy.

If this is a foreigner, you must attach a document confirming your legal stay in the Russian Federation. For legal entities and citizens carrying out individual economic activities, the required package of papers is as follows:

Certificate of state registration.
Extract from the state register.
A license that confirms the right to conduct such activities.
Information from the tax service.

You should also provide a power of attorney for the person who will sign the VHI agreement.

Where and how to contact the insured

The company cooperates with a considerable list of clinics. The list of medical institutions where insured persons under the VHI program can apply includes:

Such medical centers operate in many cities of the Russian Federation.
Services that respond as emergency services.
"Good Doctor."
Other clinics with which the insurer cooperates.

Below is information about the options for making an appointment with a doctor, which are available from the insurance company Reso Guarantee under their VHI programs “Doctor Reso”

“RECORDING THROUGH THE RESO MANAGER”

For the type of service “RECORDING THROUGH A RESO DISPATCHER,” the insured must contact RESO (the medical dispatch center or the VHI curator at the branch) to coordinate each insured event (acute illness, complaint). In this case, the dispatcher:
a) clarifies the problem that the insured is addressing;
b) evaluates whether this problem is an insured event or not
c) determines, together with the insured health facility, from among those specified in the Insurance Program, in which the service (set of services) will be provided.
d) assists in enrolling the insured in the selected health care facility
e) sends a letter of guarantee to the health care facility for the provision of agreed services or diagnosis of the disease according to the complaints of the insured
f) informs the insured person of the details of the upcoming visit (address, name of the doctor, time and date, range of services, number of the letter of guarantee, etc.)

The insured must coordinate other visits to health care facilities or services prescribed by doctors of health care facilities if:
1) it is caused by a new insured event (new disease, new exacerbation, new complaints),
2) The health care facility prescribes a service (set of services) not specified in the valid letter of guarantee
3) The letter of guarantee has expired (usually the validity period is one month), and the treatment has not been completed
If the insurance program only provides for the type of service “Registration through a RESO dispatcher”, then during the validity period of the policy the Policyholder can issue an “Registration through the registry of a healthcare facility” in the prescribed manner:
1. The policyholder must sign the Application to change the insurance program (printed from the system). The Application clearly identifies one health care facility from among those specified in the insurance program, access to which will be provided in the future through its registry. All other clinics will continue to be accessible through the RESO dispatcher.
2. The insurer draws up an additional agreement to the Policy
3. The policyholder pays an additional insurance premium in accordance with the payment schedule specified in the additional agreement.

“RECORDING THROUGH THE REGISTRATION OFFICE”

If the Policyholder has chosen “Registration through the registry of a healthcare facility,” then he must immediately determine one healthcare facility to which he will apply through the registry.
ATTENTION: Replacing the selected health care facility with another, as well as changing the type of service to “Registration through the RESO dispatcher” during the validity period of the policy is not allowed.
Selecting a clinic for the type of service “Registration through the registry of a healthcare facility” is possible only from the list of clinics of the selected price category.
ATTENTION: by selecting the 2nd category, you cannot select a clinic from the 1st or 3rd category for the “Registration through the health care facility registry” type.

For the type of service “Registration through the registry of a healthcare facility”, the Insurer sends a letter for attachment to the selected healthcare facility.
The letter is generated in the system automatically on the day the money is “bundled” with the policy in the system, and is sent to the health care facility on the next business day by an employee of the central center or branch. The deadline for attaching the insured to a health facility in a letter is until the date of the next payment (if paying for the policy in installments) or until the end of the policy (if paying for the policy in a lump sum).
After receiving the letter by the clinic, further appeals of the insured person to this health care facility and the prescription of the necessary treatment within the framework of the insurance program can be carried out without the consent of the Insurer. In this case, the insured must contact the health care facility’s reception desk directly (by phone or in person) to make an appointment with specialists.
In some cases, it may be necessary to issue a pass to a medical facility, for which the Insurer requests a photograph of the required format and other data of the insured. There is a corresponding note in the price list about healthcare facilities with a access system.
Appeals to all other health care facilities specified in the insurance program with the note “Recording through the RESO dispatcher” require prior approval from the dispatcher in the usual manner (see clause 1.3.9.2).

The type of service “Recording through the registry of a health care facility” is charged more than “Recording through a RESO dispatcher”, because there is no primary “filter” for calls to doctors on the part of the Insurer. Consequently, healthcare facilities may prescribe unnecessary services, the validity of which is difficult to challenge later. As a result, the payment amount for such policies is higher.
The type of service “Registration through the registry of a healthcare facility” can be determined by the Policyholder both at the time of conclusion of the Policy and during the validity period of the Policy.
The amount of the additional insurance premium for the type of service “Registration through the registry of a healthcare facility” DOES NOT DEPEND on the remaining insurance period and is the difference between the tariffs for “Recording through the registry of a healthcare facility” and “Record through the RESO dispatcher”.
When insuring several insured persons in one policy, the type of service “Registration through the registry of a healthcare facility” can be provided to one/all/several insured persons.

RESO medical control panels

In those cities where RESO medical dispatch consoles operate, the Insured are served by their telephone numbers:
1) Moscow (24 hours a day)
2) St. Petersburg (24 hours)
3) Ekaterinburg (Mon-Sat from 8:00 to 20:00)

In other cities, services are provided by VHI curators at RESO branches during business hours.
The rest of the time, the insured can contact the Moscow 24-hour medical dispatch center (the federal number is 8-800-100-63-65 - free for calls from other regions)
The telephone number of the control room/branch supervisor is indicated on the reverse side of the Insured's plastic card.

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