Problems in the field of communal housing services arise quite often. The work of utilities raises a lot of complaints from the owners of the serviced premises, as well as ordinary residents.
In some cases, the reluctance of housing and communal services workers to fulfill their own can lead to unpleasant consequences for residents. That is why it is important to know how to defend your rights, in what ways to influence housing and communal services employees. One of such methods can be a hot line that accepts complaints about housing and communal services.
Can you complain about housing and communal services? Photo # 1
The work of housing and communal services employees, unfortunately, satisfies few. However, not everyone strives to understand the problem and call negligent public utilities to account. Some do not want to get involved with housing and communal services, believing that there will be no sense anyway.
Others choose not to do it on their own. And still others do not know at all where to turn to such. At the same time, there are many opportunities to defend their interests.
If you have problems with housing and communal services, you can contact the following authorities:
- management of the service organization itself;
- local offices of the housing inspectorate (GZI);
- department of Rospotrebnadzor;
- courts;
- the prosecutor's office.
It is better to leave the court at last, when all other instances have already been passed, and the violations have not been eliminated. When considering the dispute, all the circumstances, the evidence presented and the explanations of the parties will be examined. If violations are revealed, he will oblige the service organization to eliminate them. The rest of the organizations can carry out checks on the fact of the received application.
Housing inspections, based on the results of the inspections carried out, can issue orders to eliminate violations, and hold them accountable. Rosoptrebnadzor can also issue instructions, file claims in defense of residents in court. In addition to the listed instances, you can also complain to the Federal Committee on Tariffs, RosZhKH, local administrations.
"Hot line" of housing and communal services
How to call the "hot line" of housing and communal services? Photo No. 2
Along with other methods of elimination in this area, there are “hot lines” for housing and communal services. They accept by phone any complaints from citizens who are not satisfied with the work of public utilities.
By the decision of the Russian Public Chamber, a single line was created for all residents of the country. You can call her by phone 8 800 700 88 00. You can do it every day from 9 am to 6 pm for free. Similar "hot lines" are being set up at the local level as well.
In local administrations, residents of the city (region) also have the opportunity to submit a quick complaint by phone or e-mail. Telephone numbers of local "hot lines" should be found out by phone numbers or on the websites of the indicated authorities. Calls are made free of charge.
This measure is intended to improve the state of housing and communal services and to exclude any violations of the rights of residents in this area. The presence of such phones helps in some cases to quickly respond and take the necessary measures to solve the problem.
Regional centers for control over housing and communal services
How to contact regional bodies control over the activities of housing and communal services? Photo # 3
The basis for providing public services for housing and communal services was the Decree of the President of the Russian Federation of 05/07/2012 No. 600. It is called "On measures to provide citizens of the Russian Federation with affordable and comfortable housing and improve the quality of housing and communal services." Its provisions ordered the establishment by June 2013 across the country public organizations on control over housing and communal services.
Currently, such organizations have been created in almost all regions. They monitor the situation with housing and communal services in their region, consider complaints, and take appropriate measures to eliminate problems. In addition, they exercise independent control over the work of housing and communal services enterprises in the region.
You can contact such centers by calling the hotline or e-mail, in person or with a written application.
Online inquiries
Appeal of citizens with complaints about housing and communal services. Photo No. 4
Complaints about housing and communal services can be addressed not only in person, by sending applications or by phone. Any complaints can be submitted through the websites of the body (organization) to which the disgruntled tenant applies. Appeals to electronic form help to significantly save time and speed up the solution of the problem.
In addition, there are special services with which you can complain about. Among them is the site of RosZhKH. On the site of this resource you only need to fill out the form corresponding to the problem at hand. All the rest will be done by RosZhKH.
Complaints Forms
If you find a problem in the housing sector, it is worth deciding on a method to solve it. The legislator does not establish any specific rules here. Each owner (tenant), dissatisfied with the quality of the housing and communal services, decides for himself where and in what form he should apply.
As mentioned above, you can file your complaint in several instances. Moreover, this can be done both in writing and in in electronic format... When drawing up written statement you should indicate the name of the body (organization), your data, the essence of the problem, the requirement to eliminate it. It will not be superfluous to prescribe a legal basis. In addition, you need to sign your application, set the date.
A complaint can be submitted by one person or several. If the appeal is sent in electronic form, then you should fill out the form offered on the organization's website or simply send your application by e-mail. You can not submit any applications, but simply use the hotline numbers.
Terms of consideration of applications (complaints)
In what time frame should a complaint about the actions / inaction of the housing and communal services be considered? Photo No. 5
For applications and complaints to various bodies (organizations) are established different terms consideration. For state bodies and officials, it cannot exceed thirty days.
For organizations in the field of housing and communal services, the period for consideration of complaints (statements) on the quality of services provided by utilities should be three days. The prosecutor's office can consider the received application from fifteen to thirty days. The trial can take longer. This will depend on the position of the parties in the case, the evidence they have presented.
After the expiration of the specified time frame, the applicant must be sent a response. It can be received by mail, in person or electronically.
Nuances
The nuances of drawing up complaints about housing and communal services. Photo No. 6
Faced with substandard utilities, you need to demand elimination of the deficiencies. Which way to do this should be decided depending on the situation and the problem that has arisen.
To achieve maximum results, you can contact several authorities at once. If the problem has affected several people, then it is better to write a collective complaint right away.
conclusions
Violations in the housing and utilities sector should not be ignored. Homeowners and residents should know their rights and learn to defend them. Moreover, there are plenty of opportunities for this today.
You can find out what questions are most often encountered in complaints about the actions / inaction of housing and communal services by watching the video:
Write a question to the housing lawyer in the form below see also Phones for consultation
30 Jul 2017 159Discussion: 5 comments
If we had not written a collective complaint, we might not have been repaired interpanel seams in the House. No conversations will help if you are inactive. I also want to note that the utility hotline is not anonymous, and therefore it is better to correctly file a complaint than to call.
To answer
An acquaintance of mine has accumulated a debt on utility bills. He was unemployed for 3 months, paid the loan, barely had enough for food, so there was simply no money left to pay the payments. Having nothing to do, I went to figure it out. We made a recalculation. It turned out that they had counted incorrectly. Not only did he not pay for the debt, he was released from payment for another 2 months. Conclusion: be vigilant!
To answer
You can always find where to complain. I think there is no problem with that. The housing and communal services themselves will still prompt the numbers. The question is whether your complaint will be satisfied. It often happens that a person complains about emotions, it is not justified, here you need to understand and evaluate your complaint yourself from the point of view of jurisprudence.
To answer
It is important to realize that now there is no abstract housing and communal services, there are specific providers of utilities with whom the tenant has entered into an agreement directly or through management company... It is necessary to try to search for the text of this agreement, because there should be direct indications of what to do if a party fulfills its obligations in an inappropriate manner.
To answer
Everything is much simpler with us, first we call the control room and if “it bounces like peas from a wall”, we turn to the district administration to the officer on duty. If this does not achieve the effect, then a call is made to the dispatcher on duty in the District. After that, the "wiggle" begins with increased speed, though it reminds one of Brown's!
To answer